My new GTX 980 ti wont move passed the Boot Screen.

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NoMercyVideo

Commendable
Mar 20, 2016
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I just purchased a GEFORCE GTX 980 ti, and after installing, my PC fails to move passed the Initial Boot Screen. After a few seconds a beep is heard.

My Power supply is listed as 750w, which sites list should be enough to power it. However since it is from a pre-built PC, it may be a liar, here is an image for reference. http://i.imgur.com/SdPgCrEg.jpg

Any help would be greatly appreciated.

Thanks!
 
Solution
J
back to what I said above

http://www.tomshardware.com/answers/id-3008021/graphics-cards-compatible-dell-vostro-460.html

your prebuilt is just the same -- not supporting high end or newer cards

as I said a prebuile is only guaranteed to work with want you got on it out of the box anything you do over that is your own risk and being a gateway lol... your really asking for it not to work there the worse I would even venture to say something like a 750ti would not work as well that's how crappie prebuilts can be

good luck
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I'll be honest. FSP make some great PSU and some horrible one. I'm still googling and comparing to tier list, but since it's in a pre-built, I leaning toward the idea that your power supply doesn't have the quality or power to support a 980 Ti. But that's unconfirmed.

Question: What does the beep sound like? is it one long beep or a short one? If you google that beep error code with your bios model, it should tell you what it means.

*** power supply tier (quality) list
http://www.tomshardware.com/forum/id-2547993/psu-tier-list.html
 
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Its a short one, Ill check out my Bios Model now!
 
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While you're doing this, could you reseat a few things:

Shutdown, unplug power from back of computer. Then hold power button for 5-10 seconds to discharge power supply.

Pull up graphics card, then re-seat in the slot. Then unplug the PCIe power connectors from both the graphics card and the power supply (if modular) and then re-connect them. Then reconnect power cord to back of computer and turn on. Any difference?
 
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I will attempt this now, here is a photo of my Bios screen is this will provide any additional info
http://i.imgur.com/sbdcmMjg.jpg

 
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They were attempted, and I'm still not able to progress passed the first screen.

Here is a video of it as I try to turn it on.

https://youtu.be/uwEE2iWXUio

It beeped once more 30 seconds after I shut the video off, then went to a black screen
[strike][/strike]
 
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What I would do at this point:

I didn't know better, I would suspect a problem with the memory, not video card. I know this makes no sense because the only thing you changed in your system was the graphics card. But I would still do the following:

(1) unplug computer, one more time, and unseat and reseat the RAM. Then try again with video card. If it doesn't work then

(2) contact EVGA support. They are great and I talk to them all the time. I would literally call the moment after you try my suggestion with the ram. They are open 24 hours and you should get through very quickly to a live person. EVGA support: (888) 880-3842
 
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I Tried the memory, did not work, I called EVGA, and they said to update the Bios, I updated it, but I wanted your opinion on something.

Here are the Bios listed for my computer, http://panam.gateway.com/product/default.aspx?modelId=3725

I updated using the one listed as "BIOS (for device with Ivy Bridge & USB 3.0 Supported)" The two newer ones reference windows 8, should I update to the newest one even though I use Windows 7?

Thanks!
 
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Based on your screen shot (http://i.imgur.com/sbdcmMjg.jpg) you already have the P03.A3 BIOS version installed. Based on EVGA's suggestion, you should go for the most current version P11.A3 dated 09/02/2013.

Addendum: Sorry I misread your last post. You already stated that you updated to version P03.A3. I apologize for not reading more carefully. So you updated to P03.A3 and no change? In that case, I don't know. I just read the readme file but I'm no clearer on a solid answer.
 
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There is a tab labeled "Application" that has the "Acer Updater" application listed. I would select your OS from the pulldown menu then download that application and run it. Then see if it recommends the P11.A3 BIOS. If so then go for it. If it doesn't, and I was in your situation, I'd probably take a chance and select it to install anyway. I'm a risk taker though... :-(

http://panam.gateway.com/product/default.aspx?modelId=3725
 
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I attempted to update using the other two newer bios and it wouldnt let me, it scanned the flash and then closed at 100% as opposed to the deleting and rewriting it did when trying to update with the oldest one listed.

I ran the updater, and it seemed to update something, so I will be trying to run the new GPU once more, and if that doesnt work, then I shall try more stuff tomorrow!

Thanks for all your help tonight!
 
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Hmm... Now my mind is going back to power.

Question: Which model of EVGA 980 Ti did you purchase? There should be a model number very similar to e.g. 06G-P4-4995-KR. What is the model # of yours?

Depending on the model you chose, it'll require 8 + 6 pin or 8 + 8 pin PCIe connectors. Most likely you have a 8 + 6 pin PCIe connector.
Question: Does your power supply even have 8 pin connectors. Did you use the require connectors, or did you have to use adapter? I'd be surprised if a pre-built OEM power supply came with any 8 pin connector. For example, I used to have a Dell Precision T5810 with the optional 685 watt power supply, and it only had two 6 pin connectors.

Once you answer the two questions above, then my next question will be if you can borrow a top quality power supply of at least 650 watts to see if it resolve the problem. Normally the practice of swapping a power supply is very simple, and it may very well be in your case. However, in the past some OEMs have purposefully swapped the wiring leads on their motherboard and power supplies, as a deterrent to using non-proprietary components. But if we get to that point, it's certainly something that you and I can quickly research online. If we do get to that point, and there is no one you can borrow the power supply from then the next step would be you buying one from Amazon or NewEgg. If it doesn't resolve the problem then you could simply return the new PSU and possibly pay the restocking fee of 15%. That would be about $12 out of pocket.
 
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may or may not help ?? I never recommend upgrading most prebuilts - its all your own risk and you buy - you try - and hope it don't make you cry....

some models of store bought computers [dell.hp,acer,ect..] may come with a ''locked or fixed'' bios and may not allow you to change certain hardware as a video card.. this is done to protect them from undue warranty claims and refunds .this is not done to hurt you but to protect them. you really need to see if that upgrade has been proven to work in your model first before you invest money in it .. there are a lot of these threads here at toms to look at some models will allow upgrades and some dont.. and a lot of guys here say ya ya ya when is really no no no...it would be sad you spent $200 on a card that wount post after you installed it as most find out. then get told its your psu and you spend more and end up right back where you are now, but its up to you good luck..


you got to know the the boards in these computers are not like the ones we use to do custom builds witch are open to upgrading with in the boards compatibly . the bios is custom made for there design and just for the parts they authorize to be used on there computers there only guaranteed to work as is out of the box as you bought it ,..


also these boards do not have to meet atx standards and there pci-e slot power may not do the required 75w needed for most higher end cards and can be limited to say 45 or 60w that is all thats needed with the low end factory oem cards that it may of shipped with
 
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That single short beep means that the system has passed POST (Power On Self Test).

Since the system is not booting up with an Operating System then the first place to look is at the boot devices.

When you go into the BIOS setup do you see your boot drive(s) listed? If you don't see your boot drive then the system is just going to reboot itself in a continuous loop.
 
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I purchased the 06G-P4-3996-KR, it is the VR Edition.

The power supply I used has an 8 pin, a 6 pin, and a 2 pin that were wound together, by previous card only needed the 8 pin, but I used all three to connect to the new card. Here is a photo: http://i.imgur.com/Guqawwbr.jpg
 
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I have it set to the correct boot drive, it boots fine when I put my old graphics card in. Also after further analysis, it appears to be 3 short beeps at 30 second intervals, before going to a black screen.
 
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back to what I said above

http://www.tomshardware.com/answers/id-3008021/graphics-cards-compatible-dell-vostro-460.html

your prebuilt is just the same -- not supporting high end or newer cards

as I said a prebuile is only guaranteed to work with want you got on it out of the box anything you do over that is your own risk and being a gateway lol... your really asking for it not to work there the worse I would even venture to say something like a 750ti would not work as well that's how crappie prebuilts can be

good luck
 
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