[SOLVED] My new hard disk Seagate Pipeline does not show up and I need a fresh pair of eyes to understand the issue.

[Karashi]

So I have googled a bunch of stuff, and spent upto 4 hours trying to fix this issue and at this point I would just prefer a fresh set of eyes on the issue.

So let me just start of by saying my newly purchased internal hard disk: Seagate Pipeline ST3500312CS 500gb does not show up during windows installation I'm doing using windows media tool creation which is using the latest windows 10 updater 1909.

So I caved and connected to my bro's pc and it showed up perfectly normal on his pc. It was not initialized, so I initialized it and it became online(didn't create new simple volume because my bro told me I could do it during installation anyways).

Showed up on his disk management and device manager so I assume it's not the drive. Now back to the issue on hand, as soon as I boot my pc with usb drive containing the windows installation, I get this prompt (

https://imgur.com/a/VXnEnle

View: https://imgur.com/a/VXnEnle
)

So I figured out it was a raid driver not being installed related problem apparently, now I have spent about 2 hours searching and trying the raid drivers and none of them work, none of them do anything in the pc, they don't even detect if I use [hide drivers not compatible with this pc option] and yes I went through each subfolder to install the drivers, they only show up when i remove the hide drivers options and they do absolutely nothing. CPU is AMD FX8350 for reference.

Then I tried diskpart, when I use list disk, only my external usb 28gb driver shows up(

https://imgur.com/a/ZF9WHYG

View: https://imgur.com/a/ZF9WHYG
). At this point I am completely lost at how to fix this issue. I just think it's raid drivers, but i can't find the goddamn drivers and whichever i download do not work or even detect.

Also the drive is detected in bios so it is visible there. but not during installation and list disk. Changed the sata port, and even the damn cable with another one in the pc and it still does nothing. Is the harddisk screwed or something ?

 

[Colif]

Do you have newest BIOS on motherboard?

Could run Seagate tools on it?
https://www.seagate.com/au/en/support/kb/how-to-use-seatools-bootable-007843en/

or attach to other PC and run https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/

 

[Karashi]

Do you have newest BIOS on motherboard?

Could run Seagate tools on it?
https://www.seagate.com/au/en/support/kb/how-to-use-seatools-bootable-007843en/

or attach to other PC and run https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/

I'll run the bootable SEATOOLS version right now i guess. Will update in few minutes.

The mother board is msi motherboard 990fxa-gd65 .

The bios version is E7640AMS V20.3

 

[Colif]

I don't like how MSI show different bios numbers on website and another in PC. Newest here is K.5 which is not even close to your codes. I have seen this before though, it doesn't make it any easier.

Newest is 2015 - https://www.msi.com/Motherboard/support/990FXA-GD65
From a search, yours is K.3, It was released in 2013

It might make a difference.

 

[Karashi]

I don't like how MSI show different bios numbers on website and another in PC. Newest here is K.5 which is not even close to your codes. I have seen this before though, it doesn't make it any easier.

Newest is 2015 - https://www.msi.com/Motherboard/support/990FXA-GD65
From a search, yours is K.3, It was released in 2013

It might make a difference.

Alright I'll do that next currently running few seatools tests.

 

[Karashi]

I don't like how MSI show different bios numbers on website and another in PC. Newest here is K.5 which is not even close to your codes. I have seen this before though, it doesn't make it any easier.

Newest is 2015 - https://www.msi.com/Motherboard/support/990FXA-GD65
From a search, yours is K.3, It was released in 2013

It might make a difference.

1.)Did the SMART Check and the tool said 100% passed.
2.)Did the Short Drive Self Test and it doesn't work at all, Seagate claimed it would take max 20-90 secs and i wasted about 2 hrs on it. Nothing happened. Had to abort said test, tried again and went on for 30mins + with no results, had to abort again.
Now I'm just going to do bios update and hope to god it fixes this problem.

 

[Karashi]

So official verdict is the disk is defective, I'm returning it. I checked it out on my brother's pc again and this time i figured out that the hard disk cannot be initialized in anyway. It kept giving back the error (a device which does not exist was specified).

Weird thing it did show up on bios, device manager and disk management on his pc, but it never initialized and if it tried to initialize it would disappear and reappear as uninitialized again. Diskpart and list disk did show the disk but even through cmd using the create partition primary would throw the same error of disk does not exist.

In the end, the disk would could not exist and thus was not usable. Thanks for the all help, Colif.