My new nVidia Titan X Pascal wont fit??

[Sokonomi]

Im in the middle of building my new machine,
however I seem to have run into a severe issue.

For some reason my new titan XP wont fit flush.

I cant see very well in this cramped space, but from what im gathering,
the notch next to the slot side of the card seems to be hitting my motherboard.

GPU : Titan XP
Motherboard : Asus Maximus VIII Formula
Case : EVGA DG-87

Ive already tried reseating the motherboard, but that didnt fix anything.

Is this issue known to anyone?
Am I making a rookie mistake or something?
Why is it not seating properly?

 

[geofelt]

That motherboard has a shroud that covers the openings around the slots.
I am uncertain if it serves a very good purpose and you should be able to remove it without issue. Or.. possibly some dremel work might do it too.

 

[Math Geek]

that's what i'd look into as well. remove the shroud and see what it covers and why (more than likely only cosmetic). then some careful mods to the shroud should allow it to seat and not hurt the look of the shroud. obviously if it won't seat fully, it won't work.

 

[Sokonomi]

That motherboard has a shroud that covers the openings around the slots.
I am uncertain if it serves a very good purpose and you should be able to remove it without issue. Or.. possibly some dremel work might do it too.

that's what i'd look into as well. remove the shroud and see what it covers and why (more than likely only cosmetic). then some careful mods to the shroud should allow it to seat and not hurt the look of the shroud. obviously if it won't seat fully, it won't work.

I would find it extremely odd and dissatisfying if I had to take a hacksaw to my brand new top tier motherboard to make my top tier videocard sit right.. I'm wondering if there are any people out there who have this same combination of mobo+gpu, who did, or did NOT encounter this problem.

Maybe the card IS sitting properly and my case is just slanting for some ridiculous reason. (Its a first batch run from EVGA's new line of cases.) Its difficult to tell without hearing from other people who own the same hardware.

 

[10tacle]

I've had similar fitting issues in previous builds, but they wound up being a problem with the PCI case holes not aligning with the mounted GPU. Most GPUs have the same retaining bracket retaining "clips" on the bottom (where you have the arrow pointing to).

So if it was a design flaw with the Maximus VIII Formula board's shroud not allowing the GPU to fully seat into it, I'm pretty sure you'd have heard about it by now. With that said, another option is to try filing down those two bracket retaining clips on the GPU a little and see if that helps. Another thought: do you have an older GPU laying around you can test fit in there?

 

[geofelt]

Take the motherboard out of the case and fit the card.
Then you should know if it is a shroud issue, or a case issue.
I test a new build out of the case anyway so any problems can be resolved easier.

Possibly you did not insert the card level.

 

[Sokonomi]

Another thought: do you have an older GPU laying around you can test fit in there?

Excellent idea, And I tried exactly that. This card (old radeon 4x) is showing the exact same symptoms (hovering bracket). So I tried seating it on the second PCIe slot to see what was going on with it.

Old ATI card:

New Titan XP:

I checked the end tabs, they seem to have plenty of room left.
New or old, no videocard seem to seat right, they all hit the cowl on the edge.
Looks like asus screwed the pooch on this one?

 

[geofelt]

Is there a possibility that the shroud is not fully seated?
Check around the edges to verify that the shroud is fully down at the rear.
I would have thought that ASUS should have caught the issue long ago.
I would open up an incident with asus to resolve the issue.
In the mean time, remove the shroud and do your testing.

If you ultimately do not get a resolution from asus, you have options:
1. return the motherboard which is a pain.
2. Remove the shroud.
3. dremel out a sufficient gap.

 

[Sokonomi]

Is there a possibility that the shroud is not fully seated?
Check around the edges to verify that the shroud is fully down at the rear.
I would have thought that ASUS should have caught the issue long ago.
I would open up an incident with asus to resolve the issue.
In the mean time, remove the shroud and do your testing.

If you ultimately do not get a resolution from asus, you have options:
1. return the motherboard which is a pain.
2. Remove the shroud.
3. dremel out a sufficient gap.

I picked the board back out again, I can now confirm, the shroud is blocking videocards.
The shroud is properly seated to the PCB, so theres no other way about it other than bad design.
Looking from the bottom up you can clearly see the gap widening the closer you get to the bracket end.
Jesus, Asus.. u dun furked up.

I still have the option of sending it back for a refund.. Should I bother trying to get a fix from asus?

 

[geofelt]

At the very least, contact ASUS and see what they can do.
You might want to send them a link to this thread.
I can't believe that this issue has not been discovered by other users.

In the mean time, I would remove the shroud and continue testing outside of the case.
Likely, ASUS will send you a proper shroud or a replacement motherboard.
If you bought from newegg or another site with feedback, I would post there also.
That gets more immediate attention.

 

[10tacle]

I still have the option of sending it back for a refund.. Should I bother trying to get a fix from asus?

Man that SUCKS. if you bought the board from an Etailer or Retailer that allows customer reviews, (like NewEgg or Micro Center), rip it. I know ASUS reps read one-egg NewEgg reviews and will respond. Have you contacted their support team yet?

This sounds like a serious design flaw considering you tried another GPU. This is not ASUS's first design with a shroud, so it's extremely surprising they would miss something so basic (and like I said earlier, nobody else has reported this issue?).

 

[1LiquidPC]

I would have thought it was the case as well, but your findings point to the shroud. Like other said, your kinda stuck either exchanging the board or removing shroud. Possible the shrouds have a batch that are out of spec causing the issue? Otherwise reviewers should have caught it.

 

[Sokonomi]

I got this picture now, can you guys see it too, or am I just imagining things?
The card is separating further near the bracket, right?

I tried contacting asus, but their site keeps eating my email.
Does anyone have an email to contact these guys directly?

 

[geofelt]

I think you need to register and log on to their support web site.
They have a forum.

 

[Sokonomi]

I think you need to register and log on to their support web site.
They have a forum.

Im already on their forum, as their stupid support site just keeps failing to submit a tech support email..
https://rog.asus.com/forum/showthread.php?88547-Nvidia-Titan-XP-not-compatible-with-Maximus-Formula-VIII&p=614620
Asus reps nowhere to be seen so far though..

 

[Sokonomi]

More pics, as if it wasn't already painfully obvious.

I need to talk to an asus rep, but their site keeps screwing up.
Anyone got any ideas where these people might hang out?

 

[1LiquidPC]

Might try overclock.net forums. I know when I got my X99 setup, Raja@ASUS was on there quite often. Might be able to contact them there.

 

[Sokonomi]

Might try overclock.net forums. I know when I got my X99 setup, Raja@ASUS was on there quite often. Might be able to contact them there.

Ive asked about it in the VII formula owners thread, but people seemed to ignore my question whether they had trouble with their GPU. 🙁 I'll try opening up a separate topic, maybe it ll catch the eye of an asus rep.

 

[1LiquidPC]

Someone else with different board same type of problem. http://www.tomshardware.com/answers/id-3097003/970-fitting-hero-viii-alpha.html

 

[Sokonomi]

Someone else with different board same type of problem. http://www.tomshardware.com/answers/id-3097003/970-fitting-hero-viii-alpha.html

Thanks for digging that up for me, I didnt think to look at other similar boards.
Looks like that guy had indeed the same issues with covercrap obstructing things.
I asked what he did with it in the end, maybe it ll help. :')

 

[bystander]

I've experienced this issue before on many motherboards. It's a simple fix if it isn't just the shroud causing issues.. Loosen up the screws that hold the motherboard in place, then push the motherboard closer to the back of the case before screwing. There is a lot of wiggle room with the motherboard, and if you don't push it to the back of the case, the cover where the pluggins are located, will spring it away from the back of the case.

 

[Sokonomi]

I think ive sorted it out now, the solution was painfully obvious..

What I did was lift the butt end of the card a little until the little hook on the PCB caught onto the latch thats on the PCIe slot. Then I lifted the motherboard tray a little because it apparently was sagging a wee tiny bit from all the weight. This combined actually lined up the bracket well enough to get a thumbscrew in. So playing around with the slop in all the parts got me there eventually. :') Its still a little more tension than id like on a motherboard, but atleast now I can continue.