My nzxt didnt come with a usb connector is that normal?

Solution
That case has 2 USB 3.0 case front ports , so you won't find a 2.0 cable , you don't need it.
http://www.pcgameware.co.uk/reviews/cases/nzxt-s340-case-review/
See pic , scroll down.

"Below you can see the pre-installed cabling (all black which is good to see) for the two 120mm fans (note the additional Molex adapter), USB 3.0, HD Audio and Front Panel plugs. Also note that there’s cables for Power, Power LED and HDD/SSD LEDs but no Reset!"

That video you linked isn't your case.


i cant find a way to contact them so should i just ask for replacement
 


its not connected in anywhere. i tried look for it but still cant find it so i think it might a mistake from the factory
 
That case has 2 USB 3.0 case front ports , so you won't find a 2.0 cable , you don't need it.
http://www.pcgameware.co.uk/reviews/cases/nzxt-s340-case-review/
See pic , scroll down.

"Below you can see the pre-installed cabling (all black which is good to see) for the two 120mm fans (note the additional Molex adapter), USB 3.0, HD Audio and Front Panel plugs. Also note that there’s cables for Power, Power LED and HDD/SSD LEDs but no Reset!"

That video you linked isn't your case.
 
Solution


this is the respond that i want to see. thank you very much and i am looking for the case fan cables too because i cant find them to connect to the motherboard