My packard bell laptop is stuck on diagnosing your PC

[Eggy boo]

My packard bell laptop is stuck on 'diagnosing your PC' it has been like this for the last 24 hours, I have removed the battery and let the battery run out but I can get passed the 'diagnosing your PC' screen.

 

[Tom Tancredi]

Call Packard Bell for support if still under warranty, basically the most likely solution would be to use F8 when rebooting (unplug battery, use wall power only, unplug wall power.. plug in wall power, turn on) hitting it repeatedly till you get the 'menu' and select to restore your Windows 8 (assuming it is a W8 machine). That should restore it back to working from last it was backedup. If it can't then you will have to do a complete RESTORE TO FACTORY, and your going to lose all your data. It would be the same process but would wipe the computer back to the first time you ever turned it on.

 

[Eggy boo]

Thanks for you quick reply, I have tried this three times and it still won't let me past the 'diagnosing your PC' screen not even to the menu. Thankfully it is still under warranty so I shall be returning it tomorrow!