Please help, all my family photos and videos are not working : ( Let me start by saying I am NOT tech savy, just a typical mom trying to organize thousands of kids videos and photos!
I have been using a WD "My Passport Ultra" for years now - when I run out of space on my laptop, I transfer the files to the hard drive. I have been able to view all the photos and videos on the hard drive without issue - until yesterday.
I did one of my usual transfers and all of a sudden I got a message that said "Location is not available, The device is not ready". I tried to eject the hard drive and got a message "Windows is unable to stop the USB Mass Storage device". The message said to close programs and then unplug it, so I did. I then re-connected the device and while I can see it come up and I can see all my folders inside, if I click a folder to view the contents I get the same message: "Location is not available, The device is not ready". I was able to open ONE folder successfully but none of the videos work and the photos won't come up (if I click them I get nothing but black". I am afraid something happened and everything is now corrupt.
Please tell me if there is anything I can do to fix the hard drive/recover everything. I am devastated!! I did have SOME of the files backed up to my OneDrive, but not all of them (as I only learned how to use OneDrive recently).
I have been using a WD "My Passport Ultra" for years now - when I run out of space on my laptop, I transfer the files to the hard drive. I have been able to view all the photos and videos on the hard drive without issue - until yesterday.
I did one of my usual transfers and all of a sudden I got a message that said "Location is not available, The device is not ready". I tried to eject the hard drive and got a message "Windows is unable to stop the USB Mass Storage device". The message said to close programs and then unplug it, so I did. I then re-connected the device and while I can see it come up and I can see all my folders inside, if I click a folder to view the contents I get the same message: "Location is not available, The device is not ready". I was able to open ONE folder successfully but none of the videos work and the photos won't come up (if I click them I get nothing but black". I am afraid something happened and everything is now corrupt.
Please tell me if there is anything I can do to fix the hard drive/recover everything. I am devastated!! I did have SOME of the files backed up to my OneDrive, but not all of them (as I only learned how to use OneDrive recently).