Question My PC crashes repeatedly ?

[Reaser714]

My computer was working fine until the last 5 months. At first, the red CPU LED lit up while I was working in Windows. Then I cleaned the PC and the issue went away for a few months. But a few days ago, Windows started crashing, and then the blue screen appeared , followed by the red CPU LED turning on again.
Windows even crashes in Safe Mode.

Now, when I try to turn off the computer using the power button, it doesn't respond at all.

My specs:
Motherboard: MSI B450 Carbon AC
RAM: Corsair Vengeance RGB DDR4 RAM 32 GB 3600 MHz
CPU: Ryzen 5 3600
GPU: Asus ROG Strix GeForce RTX 2060 Super 8G
SSD: Samsung SSD 970 EVO Plus 500 GB (for Windows only)
HDD: WD Blue 1TB
PSU: BitFenix Whisper M 750w
CPU cooler: stock

https://imgur.com/a/lM95RTU

 

[Ralston18]

This:

"Now, when I try to turn off the computer using the power button, it doesn't respond at all."


Take a look in Reliability History/Monitor. Are there any error codes, warnings, or informational events being captured just before or at the time of the crashes?

There are other places to looki but for now simply focus on Reliability History/Monitor and the presented timeline. Look for errors, warnings, informational events and patterns.

Note and post error codes.

= = = =

Do you normally turn off the computer by right-clicking the Windows icon and then selecting the "Shutdown" menu choice?

For the most part that is how Windows should be shutdown.

However, BSOD's etc. can force end users to do some sort of hard power off.

Which can and does cause file corruption problems.

After the next successfull boot run "dism" and "sfc /scannow" to find and repair file problems.

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

If that does not work then the next step would be to properly power down (if possible), unplug, and open the case.

Verify that all connections, plugs, jumpers, RAM, and case connectors are fully and firmly in place.

Current objective being to narrow down the potential culprits.

 

[Reaser714]

This:

"Now, when I try to turn off the computer using the power button, it doesn't respond at all."


Take a look in Reliability History/Monitor. Are there any error codes, warnings, or informational events being captured just before or at the time of the crashes?

There are other places to looki but for now simply focus on Reliability History/Monitor and the presented timeline. Look for errors, warnings, informational events and patterns.

Note and post error codes.

= = = =

Do you normally turn off the computer by right-clicking the Windows icon and then selecting the "Shutdown" menu choice?

For the most part that is how Windows should be shutdown.

However, BSOD's etc. can force end users to do some sort of hard power off.

Which can and does cause file corruption problems.

After the next successfull boot run "dism" and "sfc /scannow" to find and repair file problems.

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

If that does not work then the next step would be to properly power down (if possible), unplug, and open the case.

Verify that all connections, plugs, jumpers, RAM, and case connectors are fully and firmly in place.

Current objective being to narrow down the potential culprits.

omg thanks so much, but how could Windows issues prevent the bios to post ?

 

[Ralston18]

Corrupted files.

When Windows shuts down it does some preparation for the next boot. If that preparation is not done or interrupted then windows will not be directly ready to restart and/or files become corrupted.

When boot is attempted the corrupted file bring the process to a halt,

There may or may not be some "verbose" setting that can be enabled during the boot process that makes the system report/display, step by step, what is happening or trying to happen during boot.

FYI:

https://www.baeldung.com/cs/computer-boot-process

There are other similar tutorials and explanations online.

= == =

You can use Safe Boot or some recovery drive to work around such problems.

However, if a button is not working then it is quite possible that the button is broken or the applicable connections are at fault in some manner.

My view is that any error codes, warnings, and informational events may provide some clue....

For example, your posted crash dump file indicates some problem with FLTMGR.SYS

I found this:

"The fItmgr.sys file, also known as the Microsoft File system Filter Manager file responsible for making sure that the data on the hard drives is readable and accurate. If your operating system fails to read the data on your hard drive because of an issue with the fItmr.sys file, you may encounter a Bluescreen of Death (BSOD) that lists fItmr.sys as the culprit."

Source:

https://www.makeuseof.com/what-is-the-fltmgrsys-stop-code-and-how-to-get-rid-of-it-on-windows-1011/

There are other members here that are much more knowledgeable about reading and understanding crash dump files. And what the contents may indicate or reveal.

I will defer to those members accordingly.

 

[Ralston18]

OP requested thread deletion.

Per Forum rules threads are not deleted.

Closing thread to further posts.

 

[Ralston18]

Per PM from member - problem is still occurring and the thread is being unlocked.

 

[Reaser714]

good evening
i still have this issue but this time theres no BSOD its just the red CPU LED lit up after 5-8h and i have to shutdown the pc through PSU button cause shutdown and restart button not responding at all and no they're not broken , they work fine within those 5-8h and i have to wait i dont know how long because i go to sleep
all the light on the MB and RAM and GPU and case working fine

things has been done during those few days
- installed new OS through micrsoft and updated the chipset and all driver to latest
-update the bios to latest one and oldest one
-swapped my kit of Ram to another 8g ram i had around
-unplugged all the cables and plugged them again even i swapped the cpu cable with one i never used , and did some cable management
-swapped my DP cable to DHMI
- my PSU doing weird sound just like in this video

- temps are fine i did some cpu stress test for 5-10min and its was fine within those 5-8h the pc running fine with no issue , i even play heavy cpu games like destiny 2 , you might see the Vcore voltage is low that because i disabled the turbo boost through bios so the cpu running at 3.6ghz the stock one

update : I reset the cpu and the cooler now it's even worse its crash in the bios when it's boot sometime and take around 3 to 2min to crash and cpu led lit red , i also tried to unpluge everything vga ssd and hdd ,also i tried to touch the cpu to check if it's getting warm or not and yea its getting warm

 

[Reaser714]

Ralston18 fixed i think , i just had to replace the thermal paste , i didn't reapply it since i think 5y.​

but my question how could be the temps of core are 40-50 and its can be thermal issue ? maybe part of cpu was getting hot but not the core itself ?

 

[digitaldata77]

Hi I firstly respect Ralston18's advice and expertise. Please follow their advice first as my info is a suggestion. As you have already reseated and repasted the CPU. I was going to suggest removing the CPU and cooler and firmly reseat the CPU and repaste and install the CPU cooler. Then start your PC and have HW monitor software running always on top while you test run games and applications to check the temperatures to insure they are in acceptable parameters for your system. This should eliminate the crashing issues. Hope it runs well for you. Cheers.

 

[Reaser714]

Hi I firstly respect Ralston18's advice and expertise. Please follow their advice first as my info is a suggestion. As you have already reseated and repasted the CPU. I was going to suggest removing the CPU and cooler and firmly reseat the CPU and repaste and install the CPU cooler. Then start your PC and have HW monitor software running always on top while you test run games and applications to check the temperatures to insure they are in acceptable parameters for your system. This should eliminate the crashing issues. Hope it runs well for you. Cheers.

yea i dont get any crash now after repaste it , the only issue i have now is booting sometime when i start the pc the cpu led lit ( sometime not always ) every 2 days 4 days its just random
i did something i dont know what that did to fix the booting , i hold down the shutdown button when starting the pc for 5-10s the pc restarted then boost normally , what that mean ? and do i have to do that evertime that happen , i believe they call that cold boot , but i have latest bios 7B85v1H4(Beta version) , but theres something i dont understand what could make the power button and restart to not respond when you press them when cpu led lit if im sure they're not broken

i found a post talking about cold boot issue and applied the setting in the bios that recommended

following settings will solve the problem 100% of the time:

• Update to 7B85v1B
• Go to BIOS->overclocking->CPU features and set following settings to:
  • "Power Supply Idle Control" to 'Typical Current Idle'
  • "Collaborative Power Performance Control" to 'enabled'
  • "Cool'n'Quiet" to 'disabled'
  • "C-state" to 'disabled'

 

[digitaldata77]

Did you reset the CMOS? This can help to eliminate boot issues. This will set the board to default settings. Then you can try tweaking for best performance following the instructions for your board. This has worked for my rigs. It may be worth a try. See how it does in default mode then tweak it to the performance level you need for your games and productivity applications.

 

[Reaser714]

Did you reset the CMOS? This can help to eliminate boot issues. This will set the board to default settings. Then you can try tweaking for best performance following the instructions for your board. This has worked for my rigs. It may be worth a try. See how it does in default mode then tweak it to the performance level you need for your games and productivity applications.

its happened again today when i startup the pc the cpu led lit red its seems its every 2 days or something the only way that make the red light go away is by resetting the bios , i dont know whats wrong , i wont bother with xmp for now i just switched windows os to uefi and disabled core performance boost , anything else i should do for now , i also downgraded my bios to latest 3000 bios update 2020 update

 

[Reaser714]

still need help . i still have same issue i set everything to default with 2 sticks of ram but cpu led lit red the next day when starting the system - restarting and shutdown the system in same day from successfully posting work fine it just when i try to start the system next day , i had to unplug and plug the cable over and over to make it post , the only thing i change in the bios is enabling secure boot , should i keep everything in default and not change anything ?