Question My PC is all messed up now PLEASE HELP!!! 😭😭😭

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Nov 28, 2023
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Okay I don't even know what happened or what caused this but last night I installed a Windows update. I think it was Cumulative Update for Windows 10 Version 22H2 (KB5033372). Everything went fine until after it restarted. The ASUS TUF splash screen came up and the little loading circle came up as well, then it froze for what felt like 10-15 seconds. It finally booted into the windows login screen but very sluggishly. Then suddenly it BSOD and gave me an error saying kernel security check failed. It then rebooted again and this time no blue screen, however the system slowed to an absolute crawl! It was really laggy, choppy and hiccupping like crazy. The mouse cursor was skipping/stuttering, moved very slowly despite high DPI setting and there were also some screen artifacts on the desktop. (Kinda looked like when an LCD screen gets cracked) So at this point I figured a clean install of Windows was in order because I recently upgraded my motherboard from a B450 to an ASUS TUFF B550 and never did a clean install of the OS. So I figured maybe it was conflicting driver issue from the old mobo?? I dunno. 🤷‍♂️ I should also mention that I recently updated to the latest BIOS version about a week or so prior to any of this happening but everything was fine for a while. I ran games, booted up my system from sleep, restart, shutdown etc. It all ran beautifully before that damn Windows update!

So anyway, I reinstalled Windows. I installed all latest Windows updates and all the necessary drivers etc. (I even had to spend $15 on another stupid Windows key!) All seemed fine and well until I woke the PC back up from sleep later on in the day. Black screen, no video signal. The PC then rebooted itself. Again, black screen. Finally when the signal came back it showed the TUF splash screen and the loading circle slowed and hung again. My heart sank! NOOOO! NOT AGAIN!! 😭😭 Windows login screen comes up and here we go again with the slow/sluggish/choppy responsiveness! NOOOOOOOOOOO!!!! What IS HAPPENING?!?! 😡😡😡😰😰😰 It also did those weird screen artifacts again! I ran sfc /scannow and it found and repaired some files. However the issue still persisted after another reboot.

I then ran Windows update and it installed a .NET framework update. I rebooted it again and then this time the system seemed normal and stable again. I ran 3D Mark Timespy DX12 stress test for 20 loops. 99.2% frame stability. No crash, no BSOD, nothing. System was still stable afterward. I then ran Speed Way stress test for 20 loops. Again, 99.2% frame stability. No crash, no BSOD. Also played some Cyberpunk for about a half hour, no crash, no BSOD, game ran smoothly. However, I tried rebooting the system again, same issue. Hang on splash screen, then slow, stuttering responsiveness. Reboot again, and the system ran stable. I then rebooted it a couple more times just to see if I could replicate the issue again and sure enough, boom! It happened again. Did another reboot, and it's fine. Another reboot, still fine. One more reboot, here we go again! I should also note that in Event Viewer I noticed a ton of "Metadata staging failed" errors that came up around the times the issue was present. (Then again it also do when it wasn't) I'm not sure if that's relevant at all, but I feel I should still mention it.

Like this is really weird! It seems like every now & then when I reboot my system it behaves really screwy. WHY?! 😭 Is it the BIOS update? If so, how? It ran great up until that update! Can someone please help?

Here are my specs:

ASUS TUF B550 Plus WIFI II motherboard
Ryzen 5 5600x (No overclock)
G.Skill 32GB 3200Mhz RAM (4 8GB sticks)
ASUS TUF RTX 4070
EVGA Supernova 750W PSU
Windows 10 Pro
 
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When you are loading in the new install, this is from a USB made directly off MS site? Grey market key notwithstanding...the directions for that installer didn't link you to somewhere else to download anything "supplemental"?

Did you purchase the RAM as a 4 stick kit?
 
When you are loading in the new install, this is from a USB made directly off MS site? Grey market key notwithstanding...the directions for that installer didn't link you to somewhere else to download anything "supplemental"?

Did you purchase the RAM as a 4 stick kit?
Yes I created a Windows 10 installation USB drive using the media creation tool. And no, I booted off the USB and simply installed the OS like I have a ton of times before with no issue. As for the RAM, I originally started out with 2 8GB sticks (16GB) then I bought 2 more of the same exact kit on Newegg several months ago.
 
Yes I created a Windows 10 installation USB drive using the media creation tool. And no, I booted off the USB and simply installed the OS like I have a ton of times before with no issue. As for the RAM, I originally started out with 2 8GB sticks (16GB) then I bought 2 more of the same exact kit on Newegg several months ago.
Remove the two new sticks and start over.
Mixing RAM, even of the supposed "same type", is always a crapshoot.
 
No you didn't, and that is not a valid license key.

But whatever...

Where did your Windows install USB come from?
Umm, if it wasn't "valid" it would not have activated. Sooo... 🤨
Where did I get my Windows install USB?? I created it using the Media Creation tool...not to be rude but how exactly is any of this relevant? I've used the same USB with no issues and purchased Windows keys countless of times when building new systems for myself, friends or family. Have yet to have an issue regarding that. 🤷‍♂️
 
Remove the two new sticks and start over.
Mixing RAM, even of the supposed "same type", is always a crapshoot.
Then why did it work perfectly fine before? I'm telling you I had absolutely no issues several months back. I also upgraded from a 3070 to a 4070. Had no issues. Updated the BIOS, seemingly had no issues. Now all of a sudden after a cumulative Windows update- *fart noise*
 
Then why did it work perfectly fine before? I'm telling you I had absolutely no issues several months back. I also upgraded from a 3070 to a 4070. Had no issues. Updated the BIOS, seemingly had no issues. Now all of a sudden after a cumulative Windows update- *fart noise*
I do not know why the system is currently failing.

I'm just trying to suggest a path forward to discover the problem.
 
I do not know why the system is currently failing.

I'm just trying to suggest a path forward to discover the problem.
I'm running a memtest86 test right now as we speak. If this comes up error-free then I highly doubt it's the RAM.

Do you think rolling back the BIOS is safe? I've read about some people doing that but I'm scared about bricking the board.
 
One change or test at a time.

Did it mess up directly after the BIOS update?
Nope. Like I said in my OP, I updated the BIOS, everything was fine. I was playing games, restarting the PC, shutting it down etc. No issues. I installed that Windows update, and boom! That's when all these issues started happening almost instantly. It's really weird. I have never had a Windows update screw up a PC like this! 🤷‍♂️

Maybe I should try uninstalling that update after the memtest and seeing what happens?
 
Nope. Like I said in my OP, I updated the BIOS, everything was fine. I was playing games, restarting the PC, shutting it down etc. No issues. I installed that Windows update, and boom! That's when all these issues started happening almost instantly. It's really weird. I have never had a Windows update screw up a PC like this! 🤷‍♂️

Maybe I should try uninstalling that update after the memtest and seeing what happens?
After the memtest and a reboot or two, then yes, maybe try rolling back this most recent Update.

Just another step in the troubleshooting process.

NOTE: That exact same update did not adversely affect either of my Win 10 systems.
 
After the memtest and a reboot or two, then yes, maybe try rolling back this most recent Update.

Just another step in the troubleshooting process.

NOTE: That exact same update did not adversely affect either of my Win 10 systems.
See man, that scares me. I'm thinking it was the damn BIOS. I should've left it the hell alone!
 
BIOS is rarely if ever the problem. If it was it would have been an immediate issue upon updating. You need to be looking elsewhere.
Hmm...yeah that's what I figured because like I said it was working fine. No crashes, no BSOD- nothing! I just find it odd how immediately after that one update everything went haywire!
 
The mismatched RAM is the very first problem to resolve. The fact that it worked at all is not proof that it isn't the problem here. The update may well have pushed things over the edge.

Troubleshooting starts with assuming that EVERYTHING is the problem, then proving things one piece at a time. Don't expect this to go fast.
 
The Windows update, correct?
Yep. I believe it was Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5033372)
Now that I think about it, while I was doing a clean install of Windows, I rebooted the system multiple times without issue. I did so after the GPU driver installation. After the bluetooth and Realtek audio driver installation. After several other Windows updates- no issues. That weird glitch didn't happen, so I'm hoping it was just that update that was the culprit but then again I don't know.

memtest is 91% complete with the 1st pass, still no errors.
 
The mismatched RAM is the very first problem to resolve. The fact that it worked at all is not proof that it isn't the problem here. The update may well have pushed things over the edge.

Troubleshooting starts with assuming that EVERYTHING is the problem, then proving things one piece at a time. Don't expect this to go fast.
Yeah I know. Like I told USAFRet, I'm running memtest86 atm. So if that comes up clean with no errors then it shouldn't be the RAM that's causing the issue, right? 🤷‍♂️😅
 
The mismatched RAM is the very first problem to resolve. The fact that it worked at all is not proof that it isn't the problem here. The update may well have pushed things over the edge.

Troubleshooting starts with assuming that EVERYTHING is the problem, then proving things one piece at a time. Don't expect this to go fast.
So memtest ran all 4 passes, no errors. I tried to uninstall that update, the issue persisted. In fact it seemingly got worse. The issue would happen far more frequent. My PC BSOD again, this time the error was "video scheduler internal error" so I reinstalled the update. Then I decided to run DDU and uninstalled the graphics driver in safe mode. Now here is the interesting thing...the issue seemed to have vanish when no driver is present. 🤔 I rebooted the system about 7 times or so and it didn't happen again. So I've narrowed it down to my graphics card. It's either a driver issue, or a hardware issue. Possibly a BIOS issue. Maybe something in the BIOS isn't playing nice with something in Windows, in Nvidia's driver software? Who the hell knows! 🤷‍♂️

Anyway I put the PC in hibernate. My sleep button disappeared too. I think that happened when I uninstalled that Windows update. (sigh) 😒 Anywho, I'll have to fiddle with the damn thing again tomorrow. Thanks for the help guys. Any further advice would be greatly appreciated. 🙂
 
For anyone interested I think I fixed it.

First I tried downgrading the BIOS to version 3202, that didn't solve the issue. I then tried downgrading it AGAIN to 3002, and that also didn't solve the issue. So I then powered down the system, unplugged everything, held the power button down for 30 seconds to clear the power, removed the graphics card and reseated it. Powered it back on, rebooted it 5 times, the issue didn't come up. At this time I only had the display port, mouse and keyboard plugged in. So I then plugged everything else back in. I.E my speakers, bluetooth, Ethernet and once again I rebooted the system another 5 times, the issue did not come up again. I then put it in sleep for awhile, woke it back up about 45 minutes later, no issues.

So perhaps I didn't even need to downgrade the BIOS after all. Maybe for some reason the power cord or the PCIe connector got jostled or something? 🤷‍♂️ I dunno, really weird!

In conclusion though I think it's best to just leave it as is. I'm not even going to attempt updating the BIOS again. As of now if it ain't broken don't fix it. Right?
 
The mismatched RAM is the very first problem to resolve. The fact that it worked at all is not proof that it isn't the problem here. The update may well have pushed things over the edge.

Troubleshooting starts with assuming that EVERYTHING is the problem, then proving things one piece at a time. Don't expect this to go fast.
I think I fixed it. Would you please read my last post and give me your thoughts? Is this sort of thing normal? Should I be worried about it happening again?
 
I think I fixed it. Would you please read my last post and give me your thoughts? Is this sort of thing normal? Should I be worried about it happening again?
You still don't know why this happened, or what the actual cause was. All you managed to do was randomly bang around until it started working again. Expect further problems down the road.
 
You still don't know why this happened, or what the actual cause was. All you managed to do was randomly bang around until it started working again. Expect further problems down the road.
So what is your suggestion then? Because I have no idea how to even diagnose the issue or what even caused it in the first place.
 
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