[SOLVED] My PC keeps on getting BSOD if the GPU is not at least 80% in use.

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KOND4

KOND4

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Jul 16, 2021
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Hello,

I've been having this problem for quite a while now. It all started last year when we had a thunderstorm and a bolt fired my computer. I replaced everything, since the components were still under warranty except for the GPU. Everything seemed to work fine until I started having BSOD at random points throughout my usage. I put the GPU in an older computer I have to test it, and it ran normally without any crashes. Next I had it looked at by our local PC repair business, where the "professional" told me that the motherboard was the problem, so he ordered a new one and replaced it. That wasn't the case. He took back the motherboard, but still charged me 70€ for the work he apparently did. Back then I really didn't have the time to figure out what was wrong with my PC since I was in school, and I still had my laptop to do my work on.

Which brings us to about a month ago, when I finished school for the year and wanted to do some gaming with my friends. I started my PC and launched Star Wars Battlefront 2, thinking it was going to crash in about 30 min, but I was still expecting to get at least one game in before it did so. However to my surprise the PC ran fine. When I exited the game and was just talking with my friends over discord the BSOD popped up again, and kept repeating when I logged after about 10 minutes. The next day I launched the game again and it ran perfectly fine, it was when I exited that the BSOD happened again. After that I figured out, that when the GPU was under load the PC was running fine, it was only when the usage dropped below 80% that the computer crashed. Currently I am running Geeks3D FurMark in the background, to do anything else on my PC besides gaming, however I don't think having the GPU constantly under load is such a good idea.

While the BSOD error codes change the BSOD viewer always points to ntoskrnl.exe. While googling the error it always says it might be hardware issues, but I've swapped out everything and tried different components, so I don't think that's the case. I don't really know what else to do and I don't want send it to another repair shop, just for them to tell me they can't do anything about it and still charge me.

OS: Windows 10 Home 2004 build 19041.450
CPU: AMD Ryzen 5 3600 6-Core Processor 3.60 GHz
GPU: NVIDIA GeForce RTX 2060
RAM: 2x 8GB Ballistix Sport DDR4-3000 1.35V
Motherboard: Gigabyte B450 Gaming X
PSU: INTER-TECH ATX Energon EPS-650W CM
- the PSU is new, about 3 months old
Drive: Western Digital 240GB WD Green SSD
- Drive was wiped clean (193GB free)


Any help is much appreciated and I will be posting any crash reports or other information if necessary.

Update:
I have tried all the things suggested below, with no luck.
I did a clean Windows install straight from the Microsoft website. A BSOD poped up right after you click the advertisment things and sending diagnostics to Microsoft, when it says just a moment do not turn off you computer.

Since it crashed on a clean install i am now curious if there are any programs like memtest but for other components, as I now suspect hardware issues.
 
Last edited:
Solution
Colif
MY eyes really don't like that font size...

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
if bsod is ever changing codes...
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Update your post to include full system hardware specs and OS information.

Include PSU: make, model, wattage, age, condition?

Disk drives: make, model, capacity, how full?

Look in Reliability History and Event Viewer for specific errors, warnings, or even informational events that correspond to the BSODs/crashes.

Reliability History is much more user friendly and the timeline format can be very revealing.

Click on any given event or listing to obtain more details - especially error code numbers. The error code numbers etc. may or may not be helpful.
 
Upvote 0 Downvote
MY eyes really don't like that font size...

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
if bsod is ever changing codes,
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it
 
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Solution
Colif said:
MY eyes really don't like that font size...

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
if bsod is ever changing codes,
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it
Click to expand...

Yeah i copied something from the web and it ruined the whloe thing.
I ran memtest a couple of times on both the ram stick and it didn't detect an issue. I later upgraded it all together with the same recurring BSOD.
Here is the drive link https://drive.google.com/file/d/1ug90Dnp073kGs2zuKsSV6lt2p2lM2xio/view?usp=sharing
 
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OH MY EYES that font size, it made me nauseous and also got a headache...
Anyways, pls provide the mini dump files for further analysis...
Also, in my theory after reading that i think it has something to do with ur PSU as u indicate towards load issues... but lets not conclude and look at those dumps... pls use bluescreenview
 
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Sohom said:
OH MY EYES that font size, it made me nauseous and also got a headache...
Anyways, pls provide the mini dump files for further analysis...
Also, in my theory after reading that i think it has something to do with ur PSU as u indicate towards load issues... but lets not conclude and look at those dumps... pls use bluescreenview
Click to expand...
Here is the drive link https://drive.google.com/file/d/1ug90Dnp073kGs2zuKsSV6lt2p2lM2xio/view?usp=sharing
As for the PSU. I suspected it to be the problem, but after replacing it the BSOD persisted.
 
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Karadjgne said:
Haha, no issues on mobile with that font lol.

Update the bios. Chances are you have the latest windows updates, but an older bios version, and that can have issues.
Click to expand...
i Updated the bios yesterday and it worked fine. Today i wanted to test it even more and it worked fine for 2 hours while browsing the web. As soon as i tried to launch a game it crashed again.
It did get rid of the weird fan noise on startup, so i guess it's progress.
 
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KOND4 said:
i Updated the bios yesterday and it worked fine. Today i wanted to test it even more and it worked fine for 2 hours while browsing the web. As soon as i tried to launch a game it crashed again.
It did get rid of the weird fan noise on startup, so i guess it's progress.
Click to expand...
so, do u have any spare DDR4 ram sticks to try on the machine? Also looking at ur specs seems u r using a single 16 gb ram stick, if so try changing the ram slots, also try enabling or disabling XMP profile... Also did ur OC ur cpu at any point? Do a cmos reset by taking out the battery , wait a few seconds and put it back in, sometimes this simple trick solves a lot of issues...
 
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Sohom said:
so, do u have any spare DDR4 ram sticks to try on the machine? Also looking at ur specs seems u r using a single 16 gb ram stick, if so try changing the ram slots, also try enabling or disabling XMP profile... Also did ur OC ur cpu at any point? Do a cmos reset by taking out the battery , wait a few seconds and put it back in, sometimes this simple trick solves a lot of issues...
Click to expand...
I should have wrtitten that better (I have edited it). I have two RAM 8GB sticks. I ran memtest on the two sticks separately with no errors. Later I bought two sticks from the store and tested the PC with them, which resulted in the same BSOD, I returned them and i'm currently using the old ones. I have also tried every possible permutation of the RAM stick in the four slots. I have aslo never overclocked any component.
I will try the cmos reset later and post the results later, I first need to do all the updateds.
 
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Before further troubleshooting: replace the PSU. Even for a groupragulated unit that Inter-Tech is real garbage. Only one 6+2 pin connector for a 650w unit says enough about the quality, or better, the lack of quality. You can't troubleshoot with a unraliable PSU.
 
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--SID-- said:
Before further troubleshooting: replace the PSU. Even for a groupragulated unit that Inter-Tech is real garbage. Only one 6+2 pin connector for a 650w unit says enough about the quality, or better, the lack of quality. You can't troubleshoot with a unraliable PSU.
Click to expand...

Although the PSU is new will look into getting it replaced. Would this one be any better https://www.inter-tech.de/en/products/psu/atx/argus-rgb-750w-cm-ii.
Also I don't quite understand, do you mean that the PSU might be the probem thats causing the BSOD or that I should get a new one to do further testing. A new, better PSU is around 80€, the same as sending it to be repaired, so I don't know which is the better option.
 
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KOND4 said:
Although the PSU is new will look into getting it replaced. Would this one be any better https://www.inter-tech.de/en/products/psu/atx/argus-rgb-750w-cm-ii.
Also I don't quite understand, do you mean that the PSU might be the probem thats causing the BSOD or that I should get a new one to do further testing. A new, better PSU is around 80€, the same as sending it to be repaired, so I don't know which is the better option.
Click to expand...
A bad PSU can cause a lot of weird issues. You can't do proper troubleshooting with a bad PSU.

No Inter-Tech. They don't have good PSUs.

What's your country, Germany?
 
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--SID-- said:
A bad PSU can cause a lot of weird issues. You can't do proper troubleshooting with a bad PSU.

No Inter-Tech. They don't have good PSUs.

What's your country, Germany?
Click to expand...
No im not from Germany, but I'm from Europe. The thing is Inter-Tech and other cheaper brands like LC Power are almost everywhere. Most people i know that have built their own PC have an Inter-Tech PSU, they even come in most pre-built PCs. I do realize that there are better brands out there and you should go for the best option out there, but I really don't want to spend half the price of my CPU on a PSU.
 
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--SID-- said:
Inter-Tech and LC-Power are cheap for a reason. Because it's bad quality and bad performance. For €60 - €70 there are much better psu's available in Europe than crappy Inter-Tech or LC-Power.

What country do you live or share a link to a store.
Click to expand...
Thanks for all the help, but I think I'm just gonna send it to be repaired next week. I've spent too much money already switching out components. After he looks at it, he'll tell me whats wrong with, it might be the PSU, but as I said i really don't want to spent another 70€ on a component that in the end might not even be the problem. I'll post an update on what they find. Thanks again.
 
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Ok, so here's the thing, after going through all details, to me it seems the issue is related to the ram; so maybe the motherboard is faulty or the ram sticks are not compatible; after using new ram sticks, did u do a cmos reset; i literally said to do that first, maybe a simple reset will fix things; always when u do a component change, do a cmos reset; Also about the PSU, i dont know much about the brand as i have not heard of it before, but checking on google, they do provide a lot of confidence on their products, so i am unsure whether they are good or not; Yeah, before building a system its always advisable to go with a good branded PSU; not all cheap PSU's are bad as many say and not all expensive PSU's are awesome, so choose carefully; its like when building a house , u first build a foundation that can withhold the load, the same goes for pc, get a good PSU that can guarante proper load to ur components for proper operation and protect ur parts in case... :)
 
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KOND4 said:
I really don't want to spend half the price of my CPU on a PSU.
Click to expand...

Tough luck pal, that's how much a good PSU costs. It's one of the most important parts in any PC and a good one will outlast many motherboards and CPUs

For reference, my CPU in this machine cost me approx €150, and the PSU cost €90, but I've had it for nearly 10 years. The CPU I have had for 2 years.
 
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