I'm writing on here to see if anyone can help me with an issue I've been struggling with for a few months.
My pc is a prebuilt cyber power pc that I had purchased from best buy about 6-7 months ago. The pc worked fine up until 2 months ago after installing another hard drive into the computer (1 TB) because I didn't have much space on the pc (This is only important because it's the only thing that's changed since the start of the problem). After installing that, a few weeks went by, and suddenly when I was in the middle of playing games my monitor would turn black and then display "no signal". My pc would still remain on and I could still hear sounds in my discord call but I couldn't hear game sound after a few seconds, I just assume the game crashed. The only way to fix it is to restart the pc manually on the front of my case and then it works fine until I launch a game again. This has happened with Overwatch, Dead By Daylight, Minecraft, Apex, etc. But it only happens when I'm in a game and the time it takes to shut the monitor off and say no signal is very unpredictable (1-30 mins). It has never happened when browsing the web or in a discord call- only when playing a game.
I have sent the pc to cyber power under warranty and they replaced my graphics card and "ran some tests". They sent it back to me 2 weeks ago after waiting a month and the issue is still prevalent. I then took it to a local repair shop and he said that my GPU and power supply were both fine and that it was my CPU that was causing that issue. I just would like to see if anyone has any suggestions on what I should do or how I can fix this issue, although I assume it's a hardware issue and I would have to get it replaced. Any suggestions would be amazing and I have tried a lot of different things from multiple forums and posts!
My Specs:
New GPU: AMD RADEON RX 5600 XT 6GB GDDR6
Processor: AMD Ryzen 3 2300X Quad-Core Processor 3.50 GHz
RAM: 8.00 GB
I am unable to see all of my specs due to it being limited on the best buy site and not all the parts and specs were listed. But these are the ones that I have.
The things I have tried:
My pc is a prebuilt cyber power pc that I had purchased from best buy about 6-7 months ago. The pc worked fine up until 2 months ago after installing another hard drive into the computer (1 TB) because I didn't have much space on the pc (This is only important because it's the only thing that's changed since the start of the problem). After installing that, a few weeks went by, and suddenly when I was in the middle of playing games my monitor would turn black and then display "no signal". My pc would still remain on and I could still hear sounds in my discord call but I couldn't hear game sound after a few seconds, I just assume the game crashed. The only way to fix it is to restart the pc manually on the front of my case and then it works fine until I launch a game again. This has happened with Overwatch, Dead By Daylight, Minecraft, Apex, etc. But it only happens when I'm in a game and the time it takes to shut the monitor off and say no signal is very unpredictable (1-30 mins). It has never happened when browsing the web or in a discord call- only when playing a game.
I have sent the pc to cyber power under warranty and they replaced my graphics card and "ran some tests". They sent it back to me 2 weeks ago after waiting a month and the issue is still prevalent. I then took it to a local repair shop and he said that my GPU and power supply were both fine and that it was my CPU that was causing that issue. I just would like to see if anyone has any suggestions on what I should do or how I can fix this issue, although I assume it's a hardware issue and I would have to get it replaced. Any suggestions would be amazing and I have tried a lot of different things from multiple forums and posts!
My Specs:
New GPU: AMD RADEON RX 5600 XT 6GB GDDR6
Processor: AMD Ryzen 3 2300X Quad-Core Processor 3.50 GHz
RAM: 8.00 GB
I am unable to see all of my specs due to it being limited on the best buy site and not all the parts and specs were listed. But these are the ones that I have.
The things I have tried:
- Replacing GPU.
- Stress testing my GPU and CPU
- Plugging monitor and pc into a different outlet
- Using a different monitor
- Local repair guy tested the power supply
- Windows Memory Diagnostic for the RAM
- Downloaded old AND new drivers
- Used DDU to uninstall old drivers and installed new ones
- Used the AMD driver software to uninstall old drivers and installed new ones
- Factory reset my PC
- Sent to cyber power to get it stress tested