Question My PC randomly black screens during games, what is wrong?

Jun 16, 2019
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When playing more intense games (Eg Shadow of War) then my PC monitor will occasionally turn black and the monitor light will go from green to organge, as if the PC is turned off. However, I still hear audio through my headphones. This will not resolve itself, eg if you leave it for 10 minutes then no errors come up and it doesn't return to its prior state.

This does not happen with older and less intense games.

A GPU-Z log is available here: https://files.catbox.moe/2mdmb4.txt

PC specs are available here:

Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 5820K @ 3.30GHz 33 °C
Haswell-E/EP 22nm Technology
RAM
16.0GB Unknown @ 1166MHz (14-16-16-35)
Motherboard
ASUSTeK COMPUTER INC. X99-PRO (SOCKET 2011) 31 °C
Graphics
BenQ XL2411Z (1920x1080@144Hz)
BenQ XL2410T (1920x1080@60Hz)
4095MB NVIDIA GeForce GTX 980 (EVGA) 62 °C
Storage
238GB Samsung SSD 850 PRO 256GB (SATA (SSD)) 36 °C
1863GB Seagate ST2000DM001-1ER164 (SATA ) 28 °C
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio
 
Last edited:
Feb 28, 2019
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IT looks like to me As Soon As Your GPU Got under Really heavy load temp want above 70c it happen but also notice fans for GPU only never going above 20% I would get a APP that can set the fans on GPU so they can run a lot faster other then that couldn't tell you much more with out other logs and system specs
 
This does not happen with older and less intense games.
Kindly provide full PC specs first.

-1. "Complete" system specs should ALWAYS be accompanied with any driver, hardware, or performance question. Do not post DXDiag reports as they contain a TON of useless information. Posting a DxDiag in place of a System Spec List tends to ward off potential members from helping you.

Please supply the following system details/information:

(Complete System Specs)
-CPU make and model# (clock speed/voltage, type of cooler, and "Core" temperature @ idle and load)
-Motherboard make & model# (include Bios version if graphics card is not recognized or you are having stability issues)
-RAM (amount, clock speed, model#/link of kit, configuration)
-Graphics card(s) make and model# (clock speed, voltage if modified, Driver version and GPU temp both @ idle and load)
-Power supply make,model#, "AND" age (note if using 110V or 220V A/C input)
-HDD/SSD configuration (ie: Raid setup/ back up/ OS drive/etc..)
-Case/Chasis make,model# (fan make, model#, and configuration if having thermal issues)
-Operating System (If using Windows note Framework and service pack version)
-Monitor make, model#, and resolution (If model# is unknown list resolution and refresh rate)

*If the unit is a "laptop" or "All-in-one" system you must note the make and model# of the unit. Be sure you are ALWAYS using the OEM/manufacturer's Driver updates for the unit.

*If "Crashing":
-Note the nature of the "crash" in detail, as there are several definitions for the word "crash".

*If "performance" related issue:
-Note the "exact" point in which the performance reduction occurred (ie: After Windows update, After Bios update, After Driver update, After thermal system shutdown, After Hardware change/upgrade etc...)

*For diagnostic purposes please disable the following:
-Any/all Antivirus/ Anti-malware software
-Any/all OSD monitoring software
-ALL overclocks outside of factory spec
.
 

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