Question My pc says that I have an Intel Core i5 when I have an Intel core i7.

Apr 5, 2019
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And why, specifically, are you expecting that?
Do you have an invoice saying thus?
A link to where you bought it?

What software is telling you otherwise?

1. I am specifically requesting that because it's the processor that came with my pc.

2.https://www.bestbuy.com/site/questions/hp-omen-by-hp-desktop-intel-core-i7-16gb-memory-nvidia-geforce-gtx-1070-1tb-hard-drive-brushed-aluminum/5759917

3. My device manager says its an i5. Like I said before, i have never touched my CPU, but i did hand my pc over to tech support which then forwarded my pc to HP which repaired it. They might have taken my i7, I dont know.
 

USAFRet

Titan
Moderator
1. I am specifically requesting that because it's the processor that came with my pc.

2.https://www.bestbuy.com/site/questions/hp-omen-by-hp-desktop-intel-core-i7-16gb-memory-nvidia-geforce-gtx-1070-1tb-hard-drive-brushed-aluminum/5759917

3. My device manager says its an i5. Like I said before, i have never touched my CPU, but i did hand my pc over to tech support which then forwarded my pc to HP which repaired it. They might have taken my i7, I dont know.
How long ago did you buy this?
What did BestBuy say when you asked them about this?