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Question my pc shuts down randomly while gaming

Jul 11, 2020
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ok so i dont know whats the problem here but when i launch a game or put some kind of load on GPU and CPU at the same time pc just shuts itself down sometimes it does sometimes it doesnt this really confuses me there are no overheating problem my cpu hits max 73C gpu 75C this first happen when i was playing a game my pc turned off and never came back i thought i killed my gpu or cpu but after 5 mins or so it turned on and the problem has been happening ever since i checked +12V on with speedfan cause i dont have multimeter it dips to 11.72V i dont know if i can trust that cause its measured by software, also i checked shutdown logs here it is Event 41, Kernel-Power "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." my guess was PSU but i really dont know :/
 

Tioym

Proper
Apr 5, 2020
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It is probably the PSU. What PSU are you running and what are your components? Is this PC newly built, or is this problem new and the system used to work fine? have you made any changes to your system specs or OC your system in any way?
 
Jul 11, 2020
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It is probably the PSU. What PSU are you running and what are your components? Is this PC newly built, or is this problem new and the system used to work fine? have you made any changes to your system specs or OC your system in any way?
* im using Deepcool DN650 its a old psu its about 2.5 years old and most my system is about 2 years old except mobo which is 4-5 years old , and no i have not overclocked anything only change i made was CPU Cooler nothing more

Here are specs

------------------
System Information
------------------
Time of this report: 7/11/2020, 15:05:20
Machine name: #############
Machine Id: {1D436848-B4AB-4B95-81C0-523519DAD389}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 12/06/13 16:24:33 Ver: 04.06.05 (type: BIOS)
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16324MB RAM
Page File: 8909MB used, 10357MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0084 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1080 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 1080 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1B06&SUBSYS_36021462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 19288 MB
Dedicated Memory: 11127 MB
Shared Memory: 8161 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.656250,0.333008), Green(0.323242,0.607422), Blue(0.145508,0.068359), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: 24G1WG4
Monitor Id: AOC2401
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll
Driver File Version: 27.21.0014.5167 (English)
Driver Version: 27.21.14.5167
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 7/5/2020 4:00:00 AM, 1038344 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5846-11CF-FD63-0C161BC2D635}
Vendor ID: 0x10DE
Device ID: 0x1B06
SubSys ID: 0x36021462
Revision ID: 0x00A1
Driver Strong Name: oem9.inf:0f066de32478333c:Section008:27.21.14.5167:pci\ven_10de&dev_1b06&subsys_36021462
Rank Of Driver: 00CF0001
Video Accel:
 

Tioym

Proper
Apr 5, 2020
234
45
120
4
* im using Deepcool DN650 its a old psu its about 2.5 years old and most my system is about 2 years old except mobo which is 4-5 years old , and no i have not overclocked anything only change i made was CPU Cooler nothing more

Here are specs

------------------
System Information
------------------
Time of this report: 7/11/2020, 15:05:20
Machine name: #############
Machine Id: {1D436848-B4AB-4B95-81C0-523519DAD389}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 12/06/13 16:24:33 Ver: 04.06.05 (type: BIOS)
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16324MB RAM
Page File: 8909MB used, 10357MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0084 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1080 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 1080 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1B06&SUBSYS_36021462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 19288 MB
Dedicated Memory: 11127 MB
Shared Memory: 8161 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.656250,0.333008), Green(0.323242,0.607422), Blue(0.145508,0.068359), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: 24G1WG4
Monitor Id: AOC2401
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll
Driver File Version: 27.21.0014.5167 (English)
Driver Version: 27.21.14.5167
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 7/5/2020 4:00:00 AM, 1038344 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5846-11CF-FD63-0C161BC2D635}
Vendor ID: 0x10DE
Device ID: 0x1B06
SubSys ID: 0x36021462
Revision ID: 0x00A1
Driver Strong Name: oem9.inf:0f066de32478333c:Section008:27.21.14.5167:pci\ven_10de&dev_1b06&subsys_36021462
Rank Of Driver: 00CF0001
Video Accel:
you gave a lot of info. I wish I could help you better, the wattage on the PSU seems to be fine BUT I cant really find thorough reviews on it. I can't vouch for the quality of the PSU, maybe it's not even providing the rated wattage since it's old or has malfunctioned.
The problem does seem like the PSU but you should probably wait for what others have to say about it.

Alternatively, if the problem IS the PSU not providing the rated wattage then you can Cap your FPS to 60 in games where your FPS exceeds 100, and see if that causes a crash. By doing this, your components wont draw as much power from the PSU and if it crashes when the components ask for more power than it can deliver, it wont crash.
If the problem is just a bad PSU that fails randomly then it will still crash even when not under heavy load.
 
Jul 11, 2020
3
0
10
0
you gave a lot of info. I wish I could help you better, the wattage on the PSU seems to be fine BUT I cant really find thorough reviews on it. I can't vouch for the quality of the PSU, maybe it's not even providing the rated wattage since it's old or has malfunctioned.
The problem does seem like the PSU but you should probably wait for what others have to say about it.

Alternatively, if the problem IS the PSU not providing the rated wattage then you can Cap your FPS to 60 in games where your FPS exceeds 100, and see if that causes a crash. By doing this, your components wont draw as much power from the PSU and if it crashes when the components ask for more power than it can deliver, it wont crash.
If the problem is just a bad PSU that fails randomly then it will still crash even when not under heavy load.
ok i will wait for other replies to but now i have been running overwatch for 20 mins and it doesnt shut down i dont know where to go with this :/ last time im launched it pc turned off in 10 seconds
 

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