But they are both 2666return it and buy ram match the same speed as the other one
Second slot don't have any information hereupload cpuz screenshot to imgur.com and post the link here
both the ram and spd tab
Show memory tab also.Second slot don't have any information here
Nope, nothingDoes bios of the laptop have any options for changing ram settings?
Thats all i could find. It shows 2400, but specification says 2666.Try run Hwinfo64 and see if that picks up the soldered 4gb. Just to check it's details, timings etc.
How were you checking ram speed before?
Im wondering if this is an issue mixing single and dual rank ram.
This is the proper answer you should mark as the solution. You should never mix and match sticks of RAM you always buy matched pairs so that they work properly at the right speedsreturn it and buy ram match the same speed as the other one
One module is soldered onto motherboard.This is the proper answer you should mark as the solution. You should never mix and match sticks of RAM you always buy matched pairs so that they work properly at the right speeds
then the best the OP can do is go to Crucial and have their tool scan the pc and see what is compatible. even then it's a crapshoot but it worked on my super old A6 powered notebook, I could only add one stick but it performed flawlessy at advertised speedOne module is soldered onto motherboard.
So - not really possible to get the exact match.
Crucial offers me Crucial 16GB DDR4-3200 SODIMM, isn't 3200 too much?then the best the OP can do is go to Crucial and have their tool scan the pc and see what is compatible. even then it's a crapshoot but it worked on my super old A6 powered notebook, I could only add one stick but it performed flawlessy at advertised speed
use this link
https://www.crucial.com/store/systemscanner