my razer keyboard stopped working

[cheeseguy1213]

my Razer blackwidow Chroma recently experiencing a huge amount of issues over the few weeks I've had it. Frequently the keyboard will disconnect, all lighting will turn off and none of the keys will work for a few seconds and then re-connect. Other issues have been things such as lighting on the wave setting will just freeze in place. It seems to be something wrong with razer synapse, my drivers installed or just my keyboard has a fault. However, I want to diagnose what's actually wrong so I can fix it as I love the keyboard and it's what I've wanted for months.

To note, I have razer synapse 2.0's latest update as well as the razer blackwidow chroma driver installed (I checked on device manager). My keyboard is plugged into 2 USB 3.0's and the audio and microphone jacks in the rear end of my computer

 

[hang-the-9]

Did you contact Razer support? Try the keyboard on another system?