Question My router/modem loses internet connection(failure in pinging the default gateway), refreshing connection solves it

Aug 18, 2019
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This happens sometimes every few minutes and sometimes can work for long periods of time without failing.

What I'm seeing in the diagnostics of my TD-W9970 is a failure in pinging the default gateway.

After disconnecting/connecting in the WAN settings page, internet comes back.
 

kanewolf

Titan
Moderator
If you are losing the WAN connection, there is very little YOU can do. You can put a new cable from your modem/router to the outside of your house. That is the only cable you are responsible for. Everything else is the responsibility of the ISP. I think you need to call your service provider.
 

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