[SOLVED] My Samsung Odyssey G7 monitor doesn't display anything until Windows starts

[Kante]

MSI B150 PC Mate with Click BIOS. Graphic card is MSI GeForce-GTX-1060-6G-OCV1 Other monitors displayed BIOS and MSI logo during boot up without problems. I don't know what resolution the motherboard use. I have tried various settings on the display, graphic card and BIOS, but the screen is black until I get to Windows. As the Samsung technical support denied such problem, I would appreciate any help.

 

[Lutfij]

Welcome to the forums, newcomer!

Can you force yourself to get into BIOS using the Start>Restart(hold down shift key just as you click on restart) option? From there you should be seeing a blue screen and Advanced options>UEFI Firmware. If you're unable to get into BIOS through this method, might want to get back into the OS GUI, then fire up CPU-Z and see what your BIOS version is at the time of writing. Also, please list the specs to your build like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS: if Windows 10, mention OS version(not edition)
Monitor: mentioning all displays used and how they're tethered to the GPU

Age of the PSU in your build, apart from it's make and model?

 

[Kante]

Thank you Lutfij

It's interesting idea, unfortunately I run out of time and returned the monitor. In the email Samsung representative stated it have to be returned by 6th, but when I print the return label, there was ship by 5th. I had at the time only 2 hours to disassemble it, pack, find FedEx store and bring it there.

 

[hotaru.hino]

I've experienced this as well. However I found out if you disable Adaptive Sync in the OSD, it responds much quicker to display changes. So my guess is Adaptive Sync requires a longer time for the monitor to "sync up" to the display output.

If you're not seeing anything when in the UEFI menu, then that's another story, since mine displays UEFI.