- Aug 18, 2006
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- 18,680
I know I am going to take a ton of grief for this from this forum but I placed an order for a new system with Alienware. I did this for a few reasons.
1. I don't have a lot of time these days to build a new one. (Reseach, Ordering, Assembly, Tweaking, etc.) I have built my last 3 machines. All of them were very stable and served me well.
2. I wanted a new Core 2 Duo system and have read what seems to be a lot of people who have been having hardware problems right out of the gate.
3. I figured the companies like Alienware and Falcon NW would have spent hours testing their hardware configurations for stability and performance.
I would have loved to buy a Falcon, but was having trouble with the cost difference between it and the Alienware. (My configuration was almost a grand different.) Alienware was offering about $300.00 off of my system.
I have bought a couple of laptops from Alienware and loved them, so I figured I would flip for one of their desktop systems. I saw no reason why it wouldn't be exactly what I was looking for.
I have always thought highly about them and even recomended them to others. I have even recomended them to people in these forums who were looking for prebuilt machines. Man, was that a mistake. If anyone took my advise, I truely apologize.
I placed my order on Sept 27, 2 hours after they became available on Alienware's website. I canceled my order today having yet to receive it and with them being unable to give me any kind of a shipping date.
This even after receiving an e-mail from them stating that a part I had ordered was out of stock with a long lead time. If I was willing to accept changing my order to exclude that part, they would be able to ship my new system in 7-8 days. That was on Sept. 4.
Even after I sent inquiry after inquiry to them, they only responded by saying they were doing the best they could but could not give me information as to when to expect a shippment. Even my request to go above the man helping me in customer service was rebuffed.
Since I still have the problems listed above, I guess now I will have to fork out the cash for a Falcon NW machine. Hopefully they will come through. (Although the salesman I spoke to at Falcon seemed enjoy my dilemma with Alienware a little too much....
)
Go ahead and laugh/flame I deserve it. I just wanted to let people know before they make the same mistake.
1. I don't have a lot of time these days to build a new one. (Reseach, Ordering, Assembly, Tweaking, etc.) I have built my last 3 machines. All of them were very stable and served me well.
2. I wanted a new Core 2 Duo system and have read what seems to be a lot of people who have been having hardware problems right out of the gate.
3. I figured the companies like Alienware and Falcon NW would have spent hours testing their hardware configurations for stability and performance.
I would have loved to buy a Falcon, but was having trouble with the cost difference between it and the Alienware. (My configuration was almost a grand different.) Alienware was offering about $300.00 off of my system.
I have bought a couple of laptops from Alienware and loved them, so I figured I would flip for one of their desktop systems. I saw no reason why it wouldn't be exactly what I was looking for.
I have always thought highly about them and even recomended them to others. I have even recomended them to people in these forums who were looking for prebuilt machines. Man, was that a mistake. If anyone took my advise, I truely apologize.
I placed my order on Sept 27, 2 hours after they became available on Alienware's website. I canceled my order today having yet to receive it and with them being unable to give me any kind of a shipping date.
This even after receiving an e-mail from them stating that a part I had ordered was out of stock with a long lead time. If I was willing to accept changing my order to exclude that part, they would be able to ship my new system in 7-8 days. That was on Sept. 4.
Even after I sent inquiry after inquiry to them, they only responded by saying they were doing the best they could but could not give me information as to when to expect a shippment. Even my request to go above the man helping me in customer service was rebuffed.
Since I still have the problems listed above, I guess now I will have to fork out the cash for a Falcon NW machine. Hopefully they will come through. (Although the salesman I spoke to at Falcon seemed enjoy my dilemma with Alienware a little too much....
)Go ahead and laugh/flame I deserve it. I just wanted to let people know before they make the same mistake.
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