my touch screen Toshiba laptop turns on then a sad face comes out and it says some words but shuts off immediately to fast for

[tony2383]

My laptop Toshiba turns on then a side ways sad face comes out with a sentence , it immediately shuts off how can I fix this problem

 

[Max Guymer]

If you are getting a sad face with a message, you must be on windows 8? And can you either take a picture or record a video clip of it when it next happens, because I need to know what error message you're getting to offer any help.