NAS drive keeps disappearing

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paxo78

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Feb 3, 2010
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I have an Iomega 1TB NAS drive which is connected directly to my wireless router and when first turned on is visible to all PC's and Laptops on the network both wired and wireless.

For some reason after an undertermined amount of time the drive disappears and cannot be found, however if I restart my router it can be seen again.

I have the standard Huawei router my ISP provided me with but have tried 2 of these with no difference.

Any suggestions what may be causing this and how to fix it?

Thanks


 


Hi,

I have the same problem. Mine is even worse, I think, because even if I restart my router, I still can't see my NAS drive, so I have to turn on and off the device for it to be found again.

Did you get any help? Or have you figured it out?

Thanks!
 
No unfortunately not although things do seem to be a little more stable at the moment.

What I am finding is that sometimes all I need to do is unplug the network cable from the router leave it a few seconds and reconnect it and everything comes back! Almost seems like there is a timeout on the router whereby if it sees no activity then it ignores it.
 
Hi ...

I've been having the same problem as well.
When I reboot the network drive, it is visible to all of my computers connected to the router.
Then, after a period, it disconnects and is not available to any of the computers.
The time between restarting the drive and disconnect can be between 10 minutes and 5 hours.
There seems to be a correlation between me accessing the drive wirelessly from my laptops and the disconnection.

Have either of you found a solution?
Thanks.
 
I have exactly the same problem. It might be a fan problem - my drive seems to take itself off-line as soon as some heavy disk activity is initiated. Fan movement is weak to none. Are your coolers working correctly?
 

If you aren't using your router connection for other purporses than accessing the NAS and only finding it's disconnected when you want it? If so, it could be a power saving option on your wireless adapter Properties>Power Management.

 
I also have the same issue. I have skipped my router (Belkin) and connect direct to NAS via LAN cable but the problem prevail. It disconnects itself after few seconds. If i unplug the cable and plug back it self disconnect after few seconds.
Any solution to this?
 
Same problem here. I can reset the power supply to the hard drive, and it will appear in 'my computer' for only a few seconds. I did notice my fan is not working at all. I'm going to take it apart and see if I can make it think the fan is working... Has anyone tried to replace the fan?
 
Hi i have same problem. I called iomega helpdesk . Followed all the guidelines given by tech support. Nothing changed. So they told me it had nothing to do with them and it was due to my internet provider. So of course sky my internet provider have no clue about what i am talking about. So now stuck with no support and no one taking responsibilities. Really fed up cause never can access drive when i need it. It has now just become another hard drive without nas option.... Very expensive hard drive!
Maybe if we all complained mega would have to fix it....
I will keep looking to see if one of you it genius finds the solution as i trust u more than iomega
 


Hello and welcome to Tom's Hardware Forums.

For my sins, I too have Sky and there's a possibility you can allow the NAS through the router's firewall. Assuming a black Netgear, type 192.168.0.1 into IE's URL bar and login using admin as the name and sky as the password. Click Advanced and look for the firewall settings, making sure everything is allowed.


 


There's a difference between the NAS not showing up in Network Places or from any similar discovery process, vs., not being accessible, at all.

Can you at least access the device directly, via IP? Let's assume it's using IP address 192.168.1.100, you could access it in several ways (assuming it supported these protocols, of course):

Windows Share:
\\192.168.1.100\<share-name>

Browser:
http://192.168.1.100

FTP:
ftp://192.168.1.100

Do any of these work?
 
Thanks for two replies. I am going to try when it goes idle / disappears and see what comes up. Just for info when on laptop and disappeared it says no device connected but i ll try your test. Thanks
 
Hi Saga Lout. Concerning firewall inbound blocked and outbound open. Should i open inbound? Is this not risky? I mean can people access my files if open? Thanks.
 


I shouldn't have said open inbound because it could leave you vulnerable and because the NAS isn't an inbound connection, that setting wouldn't affect it anyway. I'm in the wrong network at the moment so I can get to my Sky router but I though the firewall was more configurable than just those two settings.




 
Hi I tried everything with my IP address and it says could not connect. Also on the iomega storage manager it says device is currently unavailable although it is on and was working fine three hours ago.
Any other ideas? I am tempted to sale it!
 



Hi,

I have exactly the same problem. Since last week, the 1TB Iomega "disconnects" from Windows and is not recognisable from the Iomega Store Manager
However, I can still ping it!!

Help appreciated if its been solved
 
MAKE SURE PORT FORWARDING THRU YOUR ROUTER

PORT FORWARD SETTINGS ARE
REMOTE ACCESS UPD 50500
TCP 443
STREAM UDP/TCP BOTH 50599

IF YOU HAVE A MAC AND A PC CONNECTED TO THE ROUTER REMOVE ONE OR THE OTHER. DO NOT KEEP BOTH ON THE SAME ROUTER. NAS DISCONNECTS WHEN PC SHUTS DOWN I BOUGHT A WIRELESS ADAPTER FOR THE PC AND NOW ITS ALL WORKING...

ASK ME I MIGHT HAVE A SOLUTION
 
Hi, I'm having this exact issue with a Western Digital World Book NAS 1TB. I can ping the device all day long, but it will not connect to it no matter which way I try. I tried even FTP and SSH from Powershell and PuTTY and nothing. If it reboot the device though it works fine.
 
Same here. I have a 2TB and a 1TB network hard-drive. I can use these drives for a short while then they disappear.
I can toggle the power source then I`m good to go for awhile. I have set these drives not to fall asleep with no luck.
Whats strange is I can ping these drives but no access.
 
Given the fact it does work for a while tells me it’s not a configuration issue. It sounds more like bad firmware, as if the FTP or SMB servers on these devices are failing/crashing. And then once you reboot the device, those processes are obviously restarted and eventually fail/crash again.

If that's the case, then the only solution is either a firmware update (check w/ the manufacturer), or consider it a lost cause. And unless it’s under warranty, you might have to jailbreak the HD from the enclosure and try a better, more reliable, standalone enclosure.

 
This thread looks like it might be long dead but, going to take a shot and see if I get any reply here. I have a client with a Thecus N2520, who has several networked PCs, multiple are wireless, but the one culprit seems to be a e-net wired desktop, accessing the NAS box, and it loses connection to the NAS, while retaining connection to the LAN/internet. The OTHER pcs retain their connection to the NAS device interestingly enough. The only thing they say will resolve the problem, is powering off the NAS and back on. Any thoughts?
 
I have a N7700pro, it drops some connections accross my network and prevents access to mapped network drives when the clock moves out of sync with the ad server and clients by more than 2 minutes. When syncing with time.windows.com it returns a time 3 minutes different to the servers (also synced with time.windows.com). I am still working on the time issue but as a temporary fix set the time manually and see if it brings your mapped network drives back to life. Hope this helps
 
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