Native Resolution is lower than my monitor resolution.

[Kyle Pendley]

Please let me state firstly that I am not very educated in this, so please go easy. I have an UHD 3840x2160 tv for my computer. But in my NVIDIA control panel my computer still says that the native resolution is 1920x1080, even though that resolution is so big I can't even see the taskbar.

Everything except for a few games looks amazing, but the 1920x1080p native resolution is messing with some of my games. Any help please?


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Here are the pictures of the issue.

 

[basroil]

Do you have it plugged in with HDMI? If so, there's a good chance that TV is just garbage and might not even be a real 4K tv!

 

[Kyle Pendley]

Do you have it plugged in with HDMI? If so, there's a good chance that TV is just garbage and might not even be a real 4K tv!

That was an idea I had, but it has 4k streaming apps and netflix 4k streaming through the tv. So its legit.

 

[basroil]

That was an idea I had, but it has 4k streaming apps and netflix 4k streaming through the tv. So its legit.

Yea, and the xbox one S has 4k video output too... still doesn't mean it's actually doing 4K!

State the exact model

 

[Kyle Pendley]

This is the TV.

https://www.amazon.com/Hisense-43H7C2-43-Inch-Ultra-Smart/dp/B01DO8MHMI

I know for a fact its 4k. Like I said, when I change the resolution to 1920x1080 its a horrible mess on my desktop. I can't see the taskbar or half the screen. 3840x2160 works amazingly well though, except for just a few set games because I can't change the native resolution. Also Ultraflix only works on 4k tvs and nothing else, and I have used it multiple times on my tv.

 

[basroil]

Ok, that is indeed a 4K TV, but not a great one. Here's some points:

1) It has built in upscaling so the default is likely 1080p. You can use 3840x2160 even though it's not the "native" resolution.
2) It defaults to overscan, so you need to manually disable overscan in the TV (read the manual)
3) There's no HDMI2.0 according to the website, so the 4K mode will be 30Hz rather than 60Hz

 

[Kyle Pendley]

Ok, that is indeed a 4K TV, but not a great one. Here's some points:

1) It has built in upscaling so the default is likely 1080p. You can use 3840x2160 even though it's not the "native" resolution.
2) It defaults to overscan, so you need to manually disable overscan in the TV (read the manual)
3) There's no HDMI2.0 according to the website, so the 4K mode will be 30Hz rather than 60Hz

So a couple new things. I messaged one of the amazon reviewers (bought something from his ebay before) and he got back to me. His native resolution for his tv is 3840x2160p on his computer. And also the tv does have HDMI2.0 ports on the back for 60Hz, and of which I do have HDMI2.0 cables for. I'm not sure what overscan even means, so I will attempt to figure that out. But all in all I'm still at a complete loss of what to do.

 

[Kyle Pendley]

Oh my lord. I still don't know what it means. But I found that overscan, and it actually worked. Thank you internet stranger for looking into these things and helping me. I really appreciate it.