Need a little guidance: Windows 10 "choose your keyboard layout" stuck.

[noobymcknighmare]

I'm trying to help my brother, he had a random crash and when his pc restarted. He gets the following message: Windows 10 "choose your keyboard layout" stuck. Keyboard & mouse don't work.

So the keyboard and mouse doesn't work and he is unable to select the option of recovery!

He has upgraded from Windows 7 to Windows 10 using a legit Windows 7 disk. He tried to boot into Windows 7 disk to see if he could recover some how or revert back to Windows 7.

What would be the best steps to take? Should we just install a fresh copy of Windows from a USB

Thanks for reading!

 

[Hlsgsz]

Just do fresh W10 install with your W7 key. If you upgraded before the offer anded, taht will work.

Here is teh best practice mode to do it if you can wipe the entire drive you're installing to:

Download the Media Creation Tool from here: https://www.microsoft.com/en-us/software-download/windows10/ and make a bootable USB wiht it.

Get the latest drivers from here: https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver?product=55005
File: f6flpy-x64.zip. Unzip it to a folder on a USB drive(it can be the one with windows on it).

Disconnect all other drives except the one you are installing to.

Go into the BIOS and disable "CSM" and enable "Secure boot" in the Boot section.



Start the install and when it asks where to install hit "have disk" and point it to the folder you put the above files in.


**WARNING: THE FOLLOWING WILL WIPE AND ENTIRE DISK, NOT JUST A PARTITION**

Then hit SHIFT+F10 and:
diskpart
list disk
select disk x(where x is the drive in case)
clean
convert gpt
exit
exit

Hit refresh, select the clean drive, and the "new". Windows will create several partition and auto-select the correct one to install to(you can also set the size of the partition after hitting "new", but you don't need to if you are using the whole drive).

 

[noobymcknighmare]

Ok thanks! will give it a go.

 

[Chicano]

I suppose you still have keyboard and mouse from the BIOS and Wkindows installer (DVD/USB)?... or from the Boot F8 options... Windows 10 has a Rollback option.. to access it, right after the BIOS post press F8 every second.

 

[noobymcknighmare]

I suppose you still have keyboard and mouse from the BIOS and Wkindows installer (DVD/USB)?... or from the Boot F8 options... Windows 10 has a Rollback option.. to access it, right after the BIOS post press F8 every second.

Ok thanks I'll ask my brother to try a roll back.

I'm also having issues with my own PC. I have made a post about it here: http://www.tomshardware.co.uk/answers/id-3176671/freezes-games-buzzing-screeching-sound-headset.html

 

[Hlsgsz]

I suppose you still have keyboard and mouse from the BIOS and Wkindows installer (DVD/USB)?... or from the Boot F8 options... Windows 10 has a Rollback option.. to access it, right after the BIOS post press F8 every second.

Ok thanks I'll ask my brother to try a roll back.

I'm also having issues with my own PC. I have made a post about it here: http://www.tomshardware.co.uk/answers/id-3176671/freezes-games-buzzing-screeching-sound-headset.html

No, don't roll back to an older OS. Be smart and do a fresh install of 10.

 

[Chicano]

No, don't roll back to an older OS. Be smart and do a fresh install of 10.

He needs to have access to the HDD to backup personal data... so if rolling back to Windows 7 is the only solution (to get keyboard and mouse working), and for what I understand, it's only temporary... so I don't see why he shouldn't try that.