For context, the laptop in question is a HP 470 G10 17.3" Notebook.
I work in IT as my day job, and a user procured a new HP laptop that came preinstalled with Windows 11. Our organization haven't made the switch yet to it, and so we're all still on Windows 10. We had to re-image the laptop back down to 10 and reinstall a lot of 10's drivers, but the two that we were missing were the audio and touchpad ones.
Going on HP's website, we were able to find them, but since the device came with Windows 11 (we had to look it up via its serial number), that was all we were offered. The audio drivers worked for it, but the touchpad ones did not. At this point, unless someone here knows a way to ask HP to send us or point us in the direction of finding these drivers, I'm thinking we may have to go to a third party site, which, understandably, my organization would prefer not to go through (though I understand a lot of third party sites are reputable). Or if any other viable solution is out there, I'm all ears for it.
I've ran Windows Update, and that didn't resolve it. And, taking a look at Device Manger, under Mice and other pointing devices, I went ahead and turned on Show hidden devices under View, and there are four grayed out HID-compliant mice. When I try to update each driver automatically, Windows says that I've got the best driver installed already for it.
I work in IT as my day job, and a user procured a new HP laptop that came preinstalled with Windows 11. Our organization haven't made the switch yet to it, and so we're all still on Windows 10. We had to re-image the laptop back down to 10 and reinstall a lot of 10's drivers, but the two that we were missing were the audio and touchpad ones.
Going on HP's website, we were able to find them, but since the device came with Windows 11 (we had to look it up via its serial number), that was all we were offered. The audio drivers worked for it, but the touchpad ones did not. At this point, unless someone here knows a way to ask HP to send us or point us in the direction of finding these drivers, I'm thinking we may have to go to a third party site, which, understandably, my organization would prefer not to go through (though I understand a lot of third party sites are reputable). Or if any other viable solution is out there, I'm all ears for it.
I've ran Windows Update, and that didn't resolve it. And, taking a look at Device Manger, under Mice and other pointing devices, I went ahead and turned on Show hidden devices under View, and there are four grayed out HID-compliant mice. When I try to update each driver automatically, Windows says that I've got the best driver installed already for it.
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