Question Need assistance finding touchpad drivers for a HP laptop

Dec 19, 2023
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For context, the laptop in question is a HP 470 G10 17.3" Notebook.

I work in IT as my day job, and a user procured a new HP laptop that came preinstalled with Windows 11. Our organization haven't made the switch yet to it, and so we're all still on Windows 10. We had to re-image the laptop back down to 10 and reinstall a lot of 10's drivers, but the two that we were missing were the audio and touchpad ones.

Going on HP's website, we were able to find them, but since the device came with Windows 11 (we had to look it up via its serial number), that was all we were offered. The audio drivers worked for it, but the touchpad ones did not. At this point, unless someone here knows a way to ask HP to send us or point us in the direction of finding these drivers, I'm thinking we may have to go to a third party site, which, understandably, my organization would prefer not to go through (though I understand a lot of third party sites are reputable). Or if any other viable solution is out there, I'm all ears for it.

I've ran Windows Update, and that didn't resolve it. And, taking a look at Device Manger, under Mice and other pointing devices, I went ahead and turned on Show hidden devices under View, and there are four grayed out HID-compliant mice. When I try to update each driver automatically, Windows says that I've got the best driver installed already for it.
 
Welcome to the forums, newcomer!

You could install the driver in compatibility mode;
Right click installer>Properties>Compatibility tab>Windows 10(from the drop down menu)

If that fails, in all honesty, you're trying to work against the grain here. You being in the IT department would know that. You can try and bring up HardwareID for the trackpad and then try and search for the driver on Google. I've had to do something similar about 5 years ago, having to install Windows 7 on laptops that came with Windows 8/10 support only...I told them up front you're working in the opposite direction on this endeavor.
 
Thanks! Pardon my ignorance, and I feel silly asking this, but where is the installer in this instance (or what is it called) that I'm trying to install in compatibility mode?

As for Hardware ID, what sucks about that is that every mouse is literally called the same - HID-Compliant mouse - I just wish the touchpad had a specific name to it so as to make the search for the driver easier.

EDIT: Well, I should read more before I speak. Here's the Hardware IDs for the grayed out mice as listed:
  1. HID\VID_1532&PID_0083&REV_0100&MI_00
  2. HID\VID_1532&PID_0083&REV_0100&MI_01&Col02
  3. HID\VID_046D&PID_C52B&REV_1203&MI_01&Col01
  4. HID\VID_046D&PID_C52B&REV_1203&MI_01&Col01
All four of which have listed on them Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.
 
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work in IT as my day job, and a user procured a new HP laptop that came preinstalled with Windows 11.
Is this a company owned device? If so, why did the unaware user buy it? If not, why did Windows 10 need to be installed?

I’m just asking because if you have a Windows 10 policy, it seems like a device procurement policy would also be in place.

Our organization haven't made the switch yet to it, and so we're all still on Windows 10.
Windows 11 is essentially the same as Windows 10 aside from minor GUI differences. In general, a brand new 2023 computer with Windows 11 pre-installed wouldn’t have Windows 10 drivers. However, since the two operating systems are similar, it’s possible they would still work.

Have you tried using the HP driver update tool? It would scan the system and automatically install the drivers if available.

We keep manufacturer tools installed to make troubleshooting a bit easier.

https://support.hp.com/us-en/help/hp-support-assistant