If it isn't a user password, it must be at the BIOS stage because Toshiba did use those passwords for a while. There is no other workaround this but to take it to a repairer because only then can you prove ownership and that's the key to getting it fixed.
An online forum can't verify that proof and that is why our forum rules forbid posters to aid anyone with a password problem.
Where I live in England, there are several disability centric organisations who have specialist volunteers in most fields and I hope you have one in your area.