*NEED HELP* Drastically Reduced Internet Speed - Comcast

[Comradskii]

My internet service provider is Comcast, and I pay a monthly fee for 120 mbps download and 25 upload. I noticed that my internet was extremely slow when I attempted to watch netflix. I would try to watch an episode of the office, and every two minutes, netflix would freeze, and the circle in the middle would slowly crawl up to 25% loaded. From there it would either tell me that my device couldn't connect to the internet, or take an additional 4 minutes to start the show and repeat the process. I became frustrated and ran an internet speed test at speedtest.net with both a wireless, and a wired device. Keep in mine, I pay for 120 mbps down. I ran a wireless speed test about 5 feet away from my router and got 210 ms ping and 1.5 mbps download. I ran another speed test from my ethernet connected PC and got 169 ms ping and 2.1 mbps down. We just had a comcast employee come to our house and check out our wiring and so forth, he found that one of the main wires for our internet was damaged during some previous yard work, but all the others were good. He replaced the severely damaged wire with a new one, and even added a signal booster to the side of the house because some places received a weak wireless signal. I do think that his work was bad, and that he was the problem, but I'm not going to eliminate that possibility. I know that comcast throttles internet speeds, but I am not sure if that is what's happening.

TLDR; Comcast is ISP, pay for 120 mbps down, getting 1.5 mbps down wireless and 2.1 mbps down wired.

What can I do to solve this problem?

 

[unksol]

You can plug directly into to modem to test then call Comcast to fix it.

 

[Alabalcho]

When you connect directly to the modem / router with a cable, what speeds do you get?
Could it be that Comcast is throttling you down if you are heavy user?

 

[06yfz450ridr]

I think they throttle you at like 800 Gigs or something, if you arent getting those speeds hardwired its an issue with them, with those speeds you need a 5ghz wireless connection to even get those speeds, regular 2.4 will top out at about 50 depending on the model, also distance and channel overlap could be an issue as well. what is the mbps that the adapter sees? most will only be 150 max on 2.4, all the ones that say 300 etc are referring to using a 40mhz channel which will cause huge interference issues unless no one lives near you at all

 

[bigpinkdragon286]

If you haven't run a hard wired speed test from a PC you can guarantee isn't going to be the bottleneck (lots of laptops can degrade both wired and wireless performance of speed tests) directly from your most basic link to your service provider, which is typically their modem, then you really haven't done your homework yet.

You really need to remove any routing hardware from the equation, as often times you get cut rate, junky equipment, unless you're spending hundreds on your home router, and even then you can still end up with a dud. Read review sites before purchasing router equipment, as it can be crucial to the happy operation of home networking.