Need HELP getting an AMD RX 480 working, ( Vertical Lines and Crashing Blue Screen )

[Scorpio101]

Basically bought a new PC to play some games and it’s been a Nightmare from the start, i don’t want to send it back and go through that whole process if there’s a way to fix it, I don’t have a lot of money to buy anything better, and this site seems to be one of the best places to ask for a little help.

( Here’s the specs )

Intel Skylake I5 6500
3.20Ghz Quad Core Processor,
16GB Ram
Memory type – PC1600
240GB Hard drive
HDD 7200RPM
Graphics RAM Type – SGRam
Graphics Card Interface - PCI-E

Operating System - Windows 10
Maximum Display Resolution – 1080 full hd

AMD Radeon RX 480 4GB DDR5 Graphics Card,
Motherboard – H110m Pro-D
Kolink ATX power Supply 500W

When I had the PC I only had a HDMI cable so I connected the cable to the graphic card and got no picture on the HD TV.

After getting an adaptor, i have connected a DVI-D (DUAL Link) Cable to a VGA and i can get a picture from the graphic card but there’s 2 Vertical Lines going down the screen.
After i boot up and it tries to go into Windows, it crashes and i get the Blue Screen, i get some error code but i can’t read it.

en.wikipedia.org/wiki/Digital_Visual_Interface

HDMI To HDMI = no picture DVI-D To HDMI = no picture

DVI-D To VGA picture with Vertical Lines.

When i take the Radeon graphic card out, I can use the Intel motherboard graphics to log into windows and everything is fine, no Vertical Lines or Crashing,

I’ve tried going to AMD website to down load the drivers for the card but it won’t install without the card plugged in, same with the drivers on the dvd Disk, but when it's plugged in it crashes before getting to windows.

( Here’s some questions you might be able to Help with )

Is there a Check List some where people can go through to find out all the possible causes ?

Is there free software that can be used to find out why this graphic card don’t work ?

What does the Red button on the Graphic card do?

There’s been trouble with this card using too much power, do i have enough power ?

 

[Obakasama]

Check list: perhaps. I'm not aware of one on these boards.

Software: there is software which can be used to diagnose problems as it were, but not in the manner - I think - you have in mind.

Red button: no idea. Also, the way you wrote suggests you have an actual reference version of the graphics card.

Power: there were power draw issues with the card, though I understand those were sorted out in a later driver.

Comments, thoughts and waffles

In and of themselves, the above doesn't help you to troubleshoot the problem...

You mention you bought this PC. Does this mean a pre-built PC or you built this from the components? If the former, then it may be better to have the seller sort out the problems for you; saves on hassle on your part.

According to this you should have enough power to run the graphics card. Additionally, a better quality PSU is advisable; certainly consider it when budget allows.

Basic consideration: does the HDMI cable actually work? Sounds odd you need to do other things to connect to a display. If you have other TVs/monitors, have you tried to connect your PC to them?

With the graphics card installed and connected to the TV/monitor, did you see the BIOS screen?
If you did, I would suggest installing the graphics card, boot into safe mode, and try installing drivers for the graphics card. (Personally would suggest downloading the latest drivers before you attempt this.)
If you can boot to safe mode it shows a driver issue.

Knowing what the Blue Screen error was can be very helpful in troubleshooting the problem which caused it.

That's all I've got...

 

[Scorpio101]

Than you Obaasma for taking the time to try and help me.

The Sapphire NITRO+ Radeon RX 480 4GB GDDR5, has a Red Button, Changes the colour of the LED on the graphic card, which is a stupid idea because the last thing anyone wants to do is put there hand in a PC with the power on, but apparently you can use software to change it also. Video Card Review

A Big problem i've found out is the Maker Sapphire has a bad reputation for Graphic cards, all kind of complains about them online,
anyone looking to buy there graphic cards might want to look else where.

The Power is something i'm still considering, as 500Watt is not really enough, and without the driver installed the card would be using more power, the main problem is the Vertical lines across the screen.



The PC is from a supplyer who sells them on Amazon, tryied contacting them for support and it's like talking to a Slug, Slow as Hell and don't Reply.
I've asked the company if they would exchange the faulty Graphic card they gave me, if they don't i'll have to go for a Full Refund.
Which would be sad because i want the PC and it works when i take the card out.


PSU ? power supply unit Yeah can get one around 700watt for a fair price, so will look into that if i can get the card to work.

does the HDMI cable actually work?
yes, i have 2 and they both work, tried it on a friends laptop.

With the graphics card installed and connected to the TV/monitor, did you see the BIOS screen?
yes, i've found a little work around with the BIOS, there's a setting that let a user switch from the Graphic card to the motherboard graphics, so i set that as the Primary driver, and the other as the slave to get into windows and install the driver.
(might be using the wrong terms here, sorry i'm not an expert lol.)


This article Helped a lot, The Display Driver Uninstaller DDU from guru3d completly removed all display drivers,
www.tomshardware.co.uk/faq/id-2767677/clean-graphics-driver-install-windows.html

So only basic windows drivers where running, turned off the windows updates and driver updates and after removing the Drivers in Safe Mode, restarted and installed the drivers, the driver installed but the card still has vertical lines running down the screen, and the Radeon Settings will not work, keeps telling me there's a problem.


( Some Questions )
When you get a new graphics card, Do you intall the drivers before the card goes in the PC or after you put it in the PC ?

If you need the card in the PC to install the driver as think you might on AMD Radeon cards,
Would you use the motherboard graphics built in or use the display from the new graphic card to do it ?
( Hope that makes sense )


The AMD RX 480, it's not as good as they make out.
www.amd.com/en-us/products/graphics/radeon-rx-series/radeon-rx-480
* If anyone else wants to jump in here and Share your Wisdom, Feel free

 

[Obakasama]

Power supply Yes, PSU stands for the power supply. Many mention the importance of it because it powers the entire PC. A poor one could damage the PC irreparably if it was to 'pop'. A good one would provide protection for the PC. It's why I mention it because it's easy to buy a cheap PSU without knowing. Additionally, a quality 500W rated PSU would supply power better than a low quality 600W, PSU (for example). In and of itself, I don't believe power to be the issue for the graphics card at the moment. Though checking if all power connectors is advisable to be on the safe and thorough side.

BIOS Right. Just remember which graphics you chose and plug the monitor cable to the one you chose. If you chose motherboard and plug into the graphics card, there shouldn't be a picture. Also true if the other way around.

(Terms are fine, as long as the meaning is understood.)

Clean driver install Looks like I forgot one of my go-to articles to link... good you found it. From current experience I assume you've had to take the graphics card out and then put it back in a few times. Sometimes, a slightly loose graphics card can cause those sort of image problems; this seems to be ruled out. I am leaning towards a dodgy graphics card. But, what is the message you get with the settings? I suspect this is the most telling aspect of your graphics problem.

Installation Generally, you install the hardware before installing the drivers.

Windows has basic drivers (for everything, I believe), so everything has some functionality when installed. After physically installing the hardware, Windows will see the new hardware but not know what it is precisely. The driver allows Windows to know precisely what it is and more options may be available (at the very least they work better than previously).

(Think of it as meeting someone before being introduced. Hope that analogy works...)

Assuming you haven't installed a graphics card before, the steps are:

(1) Physically install new graphics card.
(2) Connect cables to graphics card. (Most BIOS will default to PCI automatically when a graphics card is detected.)
(3) Boot up PC.
(4) Install drivers.

Comments/thoughts

If I understand it correctly now, you've installed the RX 480 and the drivers, but still getting the vertical lines. Just to be certain, the monitor cable is attached to the graphics card?

I can see why you'd rather sort it out rather than send the PC back. Depending on warranty and things, some don't just replace an individual part.

 

[Scorpio101]

You know its funny this all started just because I wanted to play Mafia 3 and while my laptop has an intel i-7 5500u processor and an AMD R9 M375 graphic card, the poor thing was struggling to play the game, even though the game launched with lots of bugs and needed patching.

The laptop was overheating when plugged in and in slow motion when unplugged, so I knew it was time to get a gaming pc that could handle the new games, I’ve learned so much about the inner workings of PCs in the last few days.


I think I’ve Solved what was wrong, and have advice for anyone else looking for a gaming PC,

The Rx480 and the similar models need a lot of power, you’re talking about top of the range Graphic cards here, and it’s not until I looked into making my own custom PC that I realised the one I had bought was missing something all PC builders should have known, Everything on your motherboard needs Power !



The Rx480 needs 500 Watts alone, never mind the 65 watts for the processor or the Ram and Fans, the motherboard itself needs around 40w and what did that company sell me ?

A 500Watt power supply!!! No wonder it was Crashing and had Lines going down the screen, while everything struggled for energy, Then everything worked fine once the graphic card was removed, because there was not enough power to go around Sigh...


So I’ve decided to get a refund and then do what I should have done in the first place, I’ll build my own, not only will it be cheaper than what I can buy in the shops, but will have the best I can afford with room to upgrade later on.

It’s not as difficult as people have been lead to believe, there’s so much information and guides online, you’d have to be silly not to take advantage of it all.


I’ll leave this post now and again thanks to Obakasama, for being the only one who replied to this post, it’s sad there’s not enough people on here who will go around and try to help others.