Most routers come with a CD that walks you through the set up, do you have this CD? If so, run it. If not, did it come with a manual? If you don't have either, go to the mfg website and look up the manual or it may be on the Sympatico website. Setting up a DSL on a router is more complicated than cable. With my daughters DSL when I ran the CD I had to start with the Modem plugged into the computer and later during the install process had to connect the modem to the router and the router to the computer. If you can't find the CD or set up instructions, let us know. You can probably do it by getting into the router set up through you browser but different modems have different addresses so getting the router address will save you a lot of time. Again, you should be able to find this on the router website.