Question Need help in removing virus..

[debdon]

Hi friends, few hours ago I tried to installed a unknown software. One the install page, I found this suspicious and suddenly close it. But still it installed some virus in my pc.

1. It make my chrome "managed by organization". (It is solved after scanning through Malwarebytes)

2. Browser hijacked..Showing dif search engin. (I removed the suspicious extension, also removed from app data)..still showing..

3. Google.com is now showing google.com/webhp

3. Window search not working...(tried restarting window search, used powershell too)

Plz note that I am not an expert. I did these after searching in Google.

Please help me removing all virus. Sry for bad English.

 

[rgd1101]

what is this unknown software? where did you download it from?


#3 https://support.google.com/websearc...-google-com-webhp-i-mean-the-webhp-part?hl=en

 

[ex_bubblehead]

Full wipe and reinstall is the only way to be 100% sure. Then stay away from dodgy sites and software.

 

[debdon]

Any way to solve the window search issue. I am unable to type in window start search.

 

[USAFRet]

Any way to solve the window search issue. I am unable to type in window start search.

A full wipe and reinstall will do it.

How To - Windows 10 clean install tutorial

If you are looking for the Windows 11 Clean install tutorial, you can find that here: Windows 11 Clean install tutorial (Click here) Otherwise, welcome to the Windows 10 Clean install tutorial This tutorial is intended to help you, step by step, to perform a clean install of Windows...

forums.tomshardware.com

 

[debdon]

A full wipe and reinstall will do it.

How To - Windows 10 clean install tutorial

If you are looking for the Windows 11 Clean install tutorial, you can find that here: Windows 11 Clean install tutorial (Click here) Otherwise, welcome to the Windows 10 Clean install tutorial This tutorial is intended to help you, step by step, to perform a clean install of Windows...

forums.tomshardware.com

Can this be done without full wipe out. I do not want to reinstall window. Because it will consume lots of time and effort which I can't afford now.

Can this be possible with any technique: ike by any antivirus software....or delete/reset something in group policy/ registry....or by Any way...

 

[USAFRet]

Can this be done without full wipe out. I do not want to reinstall window. Because it will consume lots of time and effort which I can't afford now.

Can this be possible with any technique: ike by any antivirus software....or delete/reset something in group policy/ registry....or by Any way...

If it were me, I'd simply roll back to a previous full drive backup or Restore point.

What AV tools have you tried, and what was the result?

 

[rgd1101]

Can this be done without full wipe out. I do not want to reinstall window. Because it will consume lots of time and effort which I can't afford now.

then why did you install this unknown software?

 

[CompuGuy71]

then why did you install this unknown software?

Asking the real questions

 

[debdon]

If it were me, I'd simply roll back to a previous full drive backup or Restore point.

What AV tools have you tried, and what was the result?

I used the system restore point & my issue is solved now...Thank you.🎈🎈

 

[debdon]

then why did you install this unknown software?

Experimenting😀

 

[rgd1101]

Experimenting😀

pirating?

 

[Viking2121]

I've had good luck with this in the past on some customers computers, it doesn't install anything Free Virus Removal Tool | Free Virus Scanner and Cleaner | Kaspersky

I also would run the the TDSSKiller to check for rootkits, it also doesn't install anything Download Free TDSSKiller - Rootkit Removal | Kaspersky Lab US

And I'd also run the free version of Malwarebytes, it does install but not hard to remove Malwarebytes Cybersecurity for Home and Business | Anti-Malware & Antivirus

Now I know some people will have an issue using Kaspersky since it is a Russian company, I've used them 2 tools from them for years and never had an issues and I myself would still use this despite the stuff happening over there, but yeah thats my opinion.

A windows reinstall will also work, just note if the virus got onto any other drive and you don't format, theres a chance it could reinfect the system

God Luck!

 

[USAFRet]

3 ways to not run into this issue again:

1. Be more careful of what you download.
2. If you must, have a known good full system backup to roll back to.
3. Use a different physical system, or maybe a VM.

Never 'experiment' with your main system.

 

[debdon]

pirating?

Yes🤫...

 

[debdon]

3 ways to not run into this issue again:

1. Be more careful of what you download.
2. If you must, have a known good full system backup to roll back to.
3. Use a different physical system, or maybe a VM.

Never 'experiment' with your main system.

Thank you...I have got a good lesson from this experience 😊

 

[debdon]

I've had good luck with this in the past on some customers computers, it doesn't install anything Free Virus Removal Tool | Free Virus Scanner and Cleaner | Kaspersky

I also would run the the TDSSKiller to check for rootkits, it also doesn't install anything Download Free TDSSKiller - Rootkit Removal | Kaspersky Lab US

And I'd also run the free version of Malwarebytes, it does install but not hard to remove Malwarebytes Cybersecurity for Home and Business | Anti-Malware & Antivirus

Now I know some people will have an issue using Kaspersky since it is a Russian company, I've used them 2 tools from them for years and never had an issues and I myself would still use this despite the stuff happening over there, but yeah thats my opinion.

A windows reinstall will also work, just note if the virus got onto any other drive and you don't format, theres a chance it could reinfect the system

God Luck!

Now after system restore, all seems fine like before. Still I will scan it by all free available antivirus like you recommended. Thanks 🙏

 

[USAFRet]

Based on replies, this thread is now closed.