Question need help installing HP Photosmart 6520 on Windows 10

[Tac 25]

sorry if I posted in the wrong part of the forum. Not sure where to ask help on printers.

hi, this morning I was trying to install a printer sent by my Aunt who lives in the US.

Spoiler

Spoiler

I received only the printer, no power cable, and no usb cable. Fortunately, my brother had cables from his old printer..

1, The power cable works and the printer is able to turn on. We can access the menu screen.

2. The usb cable when plugged to the pc, the pc says "device not recognized".

3. Went to the official HP website to download drivers. https://support.hp.com/us-en/driver...l-in-one-printer-series/5169038/model/5169040

4. Drivers installed succesfully on the pc, but the printer is still "device not recognized" via the usb cable. After a bit of research, it seems this printer is only compatible with Windows 8.
I'm seeing two possible problems. First is we might have the wrong usb cable. Second, is the printer might not actually work on Windows 10.

assistance on possible fixes is appreciated. thanks.

 

[Alabalcho]

I would try different (quality) USB cable, another port on your PC, and another computer. The page you've referenced cleary says "Windows 10 64-bit" for both "Basic pack" and "Full pack".

 

[BartPC24]

sorry if I posted in the wrong part of the forum. Not sure where to ask help on printers.

hi, this morning I was trying to install a printer sent by my Aunt who lives in the US.

Spoiler

Spoiler

I received only the printer, no power cable, and no usb cable. Fortunately, my brother had cables from his old printer..

1, The power cable works and the printer is able to turn on. We can access the menu screen.

2. The usb cable when plugged to the pc, the pc says "device not recognized".

3. Went to the official HP website to download drivers. https://support.hp.com/us-en/driver...l-in-one-printer-series/5169038/model/5169040

4. Drivers installed succesfully on the pc, but the printer is still "device not recognized" via the usb cable. After a bit of research, it seems this printer is only compatible with Windows 8.
I'm seeing two possible problems. First is we might have the wrong usb cable. Second, is the printer might not actually work on Windows 10.

assistance on possible fixes is appreciated. thanks.

Hello,

As mentioned above:

https://support.hp.com/us-en/driver...l-in-one-printer-series/5169038/model/5169040

BR,

BartPC24

 

[Tac 25]

thanks for the replies. Will come back later to update this thread on what solution worked.

____

EDIT:

busy with a lot of things, including taking care of my very sick cat, so it will take awhile before I get back to this.