NEED HELP, my computer keeps freezing, have to do a hard restart

[rcd67]

My build:

mobo: MSI z170A Gaming
RAM: Gskill ripjaw v DDR4 2800 X 2 - 8GB sticks
CPU: Intel core I5 - 6600K @ 3.5GHZ
GPU: GIGABYTE Geforce GTX 1070
PSU: CORSAIR 750 WATTS
OS: WINDOWS 10 64-bit
HD: 240GB SSD

This is a 9mo build and i started having problems about 3mo ago, my computer keeps freezing up on me and i have to do a hard restart, [the mouse and the keyboard freeze and i have no control] No blue screens, just freezes. If i take out 1 stick of ram the computer is fine, DOESN'T matter what stick OR which slot its in. Looking for input on the problem, and help with diagnosing the problem. I am kind of computer illiterate so if you could explain in NOOB terms that would be great. I am kinda thinking the problem is the mobo just because i have no problems running with 1 stick of ram, DOESN'T matter which one in either ram slot, ALSO if it is the mobo and i have to RMA it, does that mean i have to buy a new operating system as well? Thanks in advance for any advice and or solutions.

 

[JackNaylorPE]

Have you looked at the system logs in Event Viewer to see what problems / warnings are being reported when these freezes occur ?

https://www.tenforums.com/tutorials/78335-read-shutdown-logs-event-viewer-windows.html

 

[rcd67]

Have you looked at the system logs in Event Viewer to see what problems / warnings are being reported when these freezes occur ?

https://www.tenforums.com/tutorials/78335-read-shutdown-logs-event-viewer-windows.html

i checked the event log and these are the codes that came up
0x0 -?
0x500ff -?
0x80020003 - planned upgrade
0x2001a - system restore
0x80020010 -?

the 0x0 and the 0x500ff codes are the ones that seem to come up the most lately im assuming those are the problem

 

[rcd67]

Come on guys i need some help diagnosing the problem im having, i know there is a lot of smart people here, don't fail me now

 

[rcd67]

MERGED QUESTION
Question from rcd67 : "NEED HELP, my computer keeps freezing, have to do a hard restart"

My build:

mobo: MSI z170A Gaming
RAM: Gskill ripjaw v DDR4 2800 X 2 - 8GB sticks
CPU: Intel core I5 - 6600K @ 3.5GHZ
GPU: GIGABYTE Geforce GTX 1070
PSU: CORSAIR 750 WATTS
OS: WINDOWS 10 64-bit
HD: 240GB SSD

This is a 9mo build and i started having problems about 3mo ago, my computer keeps freezing up on me and i have to do a hard restart, [the mouse and the keyboard freeze and i have no control] No blue screens, just freezes. If i take out 1 stick of ram the computer is fine, DOESN'T matter what stick OR which slot its in. Looking for input on the problem, and help with diagnosing the problem. I am kind of computer illiterate so if you could explain in NOOB terms that would be great. I am kinda thinking the problem is the mobo just because i have no problems running with 1 stick of ram, DOESN'T matter which one in either ram slot, ALSO if it is the mobo and i have to RMA it, does that mean i have to buy a new operating system as well? Thanks in advance for any advice and or solutions.

sounds like it needs a bios update to me are you running the latest bios for the motherboard hammer the delete key before posting just as soon as you turn on. write down the bios version and then cheek on the web site of MSI.
BIOS
have a fresh formatted FAT32 USB stick download the bios from motherboard manufacturer stick the bios you just downloaded on the USB stick recommend at least 2 bios's re-boot press the delete button repeatedly to get into bios select system update bios select usb device flash it leave it to do its thing then you should be good with new bios
if done wrong will brick your motherboard

Flush the cmos, by unplugging pc, removing battery, lookup exact procedure
in your manual, it might involve shorthing 2 pins of the mobo...
Put battery back in.
Replug and restart, go directly in bios, and load optimized defaults.

No overclocking of any sorts.
Boot in Windows, see if this helps,.
Also lookup your event viewer for critical events....

sounds like it needs a bios update to me are you running the latest bios for the motherboard hammer the delete key before posting just as soon as you turn on. write down the bios version and then cheek on the web site of MSI.
BIOS
have a fresh formatted FAT32 USB stick download the bios from motherboard manufacturer stick the bios you just downloaded on the USB stick recommend at least 2 bios's re-boot press the delete button repeatedly to get into bios select system update bios select usb device flash it leave it to do its thing then you should be good with new bios
if done wrong will brick your motherboard

just now installed lastest bios, computer froze 1st time, 2nd restart it started, so the problem is still there, today i did prime95 and no problems until i did the blend test and it froze instantly, everything is set to stock no overclock, dont know if that info helps

Flush the cmos, by unplugging pc, removing battery, lookup exact procedure
in your manual, it might involve shorthing 2 pins of the mobo...
Put battery back in.
Replug and restart, go directly in bios, and load optimized defaults.

No overclocking of any sorts.
Boot in Windows, see if this helps,.
Also lookup your event viewer for critical events....

last night i checked the event viewer and these are the errors that have been coming up

0x0
0x500ff
0x80020003 - planned upgrade ?
0x2001A - system restore ?
0x80020010

Flush the cmos, by unplugging pc, removing battery, lookup exact procedure
in your manual, it might involve shorthing 2 pins of the mobo...
Put battery back in.
Replug and restart, go directly in bios, and load optimized defaults.

No overclocking of any sorts.
Boot in Windows, see if this helps,.
Also lookup your event viewer for critical events....

i will try clearing cmos
just cleared the cmos and still the same problem, how about a clean install of windows and and drivers for mobo or would that be a waste of time?

 

[Danny_112]

Do you have a spare Hard Disk ?, or a ssd, that you can use to reinstall
Windows ?, right now, your problem can be hardware or software based.
No need to destroy your installation of Windows ...., if the problem is hardware based.

If you can do a fresh install of Windows 10, install motherboard drivers, etc...
in other words, bare essential that's it. It would eliminate the software part.

P.S , did you "tweak" anything in the bios ?, if uncertain always put it on "Auto".

Are you certain both stick's of memory are identical ? memory mismatch ?

Like I said, start by reinstalling the software, and we can go from there.
I'm on vacation this week, so, i'll check back on a daily basis.

Let me know....

Danny