Need Help . PC hangs . Pointer Not Moving . Must Restart PC

ss_56

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Jan 29, 2011
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I'm really in a pickle over here. When someone can make time, i'd appreciate your hanging with me till this thing is settled, yeah? Don't know where to start....A good while back, my pc wouldn't wake from sleep, so I've gone to leaving the pc on and just switching off the monitor when i turn in at night. For a few days now, when i switch on the monitor, i see that the mouse pointer will not move and i have to hard restart and then everything seems fine. This morning i woke to the stuck pointer as well as not having any desktop icons. I'll be browsing or running software, opening task manager or whatever and the pc gets slowly unresponsive then just stops working.

All the while this is going on, malwarebytes premium turns off real-time protection, as it has done in the past.I reinstalled MB using their clean tool and it was fine until yesterday. I did a sfc scannow on my c drive(ssd) and fixed something but then i lost realtime protection again.

I did a system restore and got MB back for a while but then the screen freeze was still happening. I found a bug with hitman pro and fixed that. adwcleaner shows nothing. mbam scans show nothing.

My last resort was to boot to windows on my old HDD and that's where i'm at now and so far there's been no freeze up this past hour. My thought was, if the pc wakes up in the morning and seems ok then maybe it's something about the new ssd and it's windows installation. I thought i might do a fresh windows 7 install on the ssd and try it again but wanted some expert advice from you guys first.

That's about it; hope y'all can make some sense of it. thanks!
 
Solution
Doesn't look like it found too many issues at all and the disk didn't have bad sectors. If the problem returns I would honestly just clean install and save troubleshooting time. If it crashes after than then you know it's a hardware problem.

Crystaldiskinfo can help tell you if the HDD has problems. Try it before reinstalling.

ss_56

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It fired right up this morning and seems okay so i guess i'll be booting to this HDD till the SSD problem is resolved. Hoping someone will have an idea about that today, yeah? thanks
 

ss_56

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After doing a windows update on that HDD drive, i rebooted and forgot to reset the load order so i'm back on the problem drive and so far so good. i reinstalled malwarebytes and so far, it's working right so IDK guys.
 

jr9

Estimable
You could try various things like:

- Safe mode malware scanning or booting from an external USB to try to catch rootkits
- Updating various things such as drivers, Windows, BIOS
- Using built in Windows OS fixing tools like sfc /scannow or chkdsk /f
- Go through the lengthy process of eliminating startup programs and device drivers until you figure out which one is the issue

but in all honestly I would just clean install. It will save you a lot of time and will fix any and all software and OS level problems you have. If you still have issues with the PC freezing after a fresh install without installing any software besides a web browser then you have a hardware issue.

If you ever see an antivirus protection turning off like that it can be a few things like the program malfunctioning or software conflict or possibly malware interfering with its functioning. Deep level rootkits can do this and completely avoid all detection inside the OS.
 

ss_56

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Jan 29, 2011
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After doing a windows update on that HDD drive, i rebooted and forgot to reset the load order so i'm back on the problem drive and so far so good. i reinstalled malwarebytes and so far, it's working right so IDK.

I ran a sfc scannow; is it okay to run chkdsk on an SSD? I've never had windows on a flash drive before and this seems like a good time to create one; thanks for the reminder.
 

jr9

Estimable
Sometimes problems go away and then come back after a while.

Chkdsk is designed to find filesystem problems whereas sfc is designed to find Windows problems. Chkdsk /f DRIVELETTERGOESHERE: is safe to run on any drive although it should not be interrupted until completion as that CAN cause problems. It cannot be safely stopped once started.
 

ss_56

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the chkdsk ran in a very short time but it closed itself before i could read anything. can i assume it did what it was supposed to? should i look for a log somewhere? PC is running fine so far.
 

ss_56

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I think this is it

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 2/2/2018 12:50:33 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: kevin-PC
Description:


Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
340992 file records processed. File verification completed.
1295 large file records processed. 0 bad file records processed. 0 EA records processed. 64 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
397122 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
340992 file SDs/SIDs processed. Cleaning up 18 unused index entries from index $SII of file 0x9.
Cleaning up 18 unused index entries from index $SDH of file 0x9.
Cleaning up 18 unused security descriptors.
Security descriptor verification completed.
28066 data files processed. CHKDSK is verifying Usn Journal...
The remaining of an USN page at offset 0x4ef462000 in file 0x1dc
should be filled with zeros.
Repairing Usn Journal file record segment.
1616658016 USN bytes processed. Usn Journal verification completed.
Windows has made corrections to the file system.

244095156 KB total disk space.
116136820 KB in 125976 files.
96404 KB in 28067 indexes.
0 KB in bad sectors.
1999336 KB in use by the system.
65536 KB occupied by the log file.
125862596 KB available on disk.

4096 bytes in each allocation unit.
61023789 total allocation units on disk.
31465649 allocation units available on disk.

Internal Info:
00 34 05 00 c7 59 02 00 f4 66 04 00 00 00 00 00 .4...Y...f......
11 01 00 00 40 00 00 00 00 00 00 00 00 00 00 00 ....@...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" ></Provider>
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-02-02T06:50:33.000000000Z" ></TimeCreated>
<EventRecordID>34983</EventRecordID>
<Correlation ></Correlation>
<Execution ProcessID="0" ThreadID="0" ></Execution>
<Channel>Application</Channel>
<Computer>kevin-PC</Computer>
<Security ></Security>
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
340992 file records processed. File verification completed.
1295 large file records processed. 0 bad file records processed. 0 EA records processed. 64 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
397122 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
340992 file SDs/SIDs processed. Cleaning up 18 unused index entries from index $SII of file 0x9.
Cleaning up 18 unused index entries from index $SDH of file 0x9.
Cleaning up 18 unused security descriptors.
Security descriptor verification completed.
28066 data files processed. CHKDSK is verifying Usn Journal...
The remaining of an USN page at offset 0x4ef462000 in file 0x1dc
should be filled with zeros.
Repairing Usn Journal file record segment.
1616658016 USN bytes processed. Usn Journal verification completed.
Windows has made corrections to the file system.

244095156 KB total disk space.
116136820 KB in 125976 files.
96404 KB in 28067 indexes.
0 KB in bad sectors.
1999336 KB in use by the system.
65536 KB occupied by the log file.
125862596 KB available on disk.

4096 bytes in each allocation unit.
61023789 total allocation units on disk.
31465649 allocation units available on disk.

Internal Info:
00 34 05 00 c7 59 02 00 f4 66 04 00 00 00 00 00 .4...Y...f......
11 01 00 00 40 00 00 00 00 00 00 00 00 00 00 00 ....@...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>
 

jr9

Estimable
Doesn't look like it found too many issues at all and the disk didn't have bad sectors. If the problem returns I would honestly just clean install and save troubleshooting time. If it crashes after than then you know it's a hardware problem.

Crystaldiskinfo can help tell you if the HDD has problems. Try it before reinstalling.
 
Solution