First off, I read the entire “No POST”, “system won’t boot”, and “No video output” Troubleshooting checklist.
I did everything I could from it, details and results below.
Anyway.
I’m having problems with a custom-build PC I recently ordered and received from Cyberpower. It was pre-put together and pre-wired, so I’ve just pulled it out of the box, so to speak.
The problem: "No Signal" message on my monitor after turn the system on. This is a different ‘No Signal’ than if there’s nothing plugged in.
When I hit power, lights turn on, status signals cycle, fans start and everything seems good.
But, then it stops at a White light (indicating problem with VGC), and status code 62 (Installation of PCH Run Time Services) Not totally sure what this means, but google-fu tells me its also a gc error.
And I have No Signal.
—————
Here is a list of it’s specs:
What I have tried:
Re-seat graphics card. Disconnected, reconnected.
No Ram: No beeps? (maybe no on-board speaker?)
One Ram: AA (All good? Mobo handbook directs to a table of ACPI/ASL codes, again, google-fu’ed), but still no picture
Different RAM slots
Confirmed RAM via manual
No graphics, hdmi directly to mobo
Monitor good
Cable good-Tried HDMI and Displayport
Have not tried:
Stripping it down to just bare essentials.
Reason: poor ESD workspace, afraid of breaking something. Unsure of/no system speaker for T/S.
Different PCI slot. Reason: This gpu is a monstah. Eyeballing it at two inches thick.
It doesn’t fit a lower slot.
System speaker: Because of my location, Amazon takes 3+ Weeks for delivery, and it’s gets worse from there from elsewhere.
BIOS flashback. Reason: Probably my next step. This or
CMOS clear. Reason: Poor ESD workspace, and a poor understanding of what this is, how to do it safely, and if it will work.
Suspect: Mobo
Unknown quantity: Powersupply (However considered unlikely), Drivers, system configurations, operating system
I don’t know what’s been loaded, and I can’t access the BIOS for settings.
I’m kind of at my wit’s end, and I wanted to ask around before I did anything drastic. Or before I began a long, slow, fruitless battle with their customer service.
Thank you for your help, if you have questions or want me to run anything, or pictures, please ask. As of right now, I have a really expensive hunk of junk instead of a Dream Machine sitting in my room.
Oh, and if anyone mentions turning it on and off again, or to turn the monitor on, or to make sure cables are connected, I will scream. Loudly.
I’ll do it. Don’t think I won’t.
(My job is troubleshooting electronics. While very different from PCs, the principles are the same. I’m familiar with this.)
I did everything I could from it, details and results below.
Anyway.
I’m having problems with a custom-build PC I recently ordered and received from Cyberpower. It was pre-put together and pre-wired, so I’ve just pulled it out of the box, so to speak.
The problem: "No Signal" message on my monitor after turn the system on. This is a different ‘No Signal’ than if there’s nothing plugged in.
When I hit power, lights turn on, status signals cycle, fans start and everything seems good.
But, then it stops at a White light (indicating problem with VGC), and status code 62 (Installation of PCH Run Time Services) Not totally sure what this means, but google-fu tells me its also a gc error.
And I have No Signal.
—————
Here is a list of it’s specs:
- CyberPowerPC MAGNUS Full-Tower Gaming Case w/ Both Side Tempered Glass Window Panels [-69]
- CPU: AMD Ryzen™ 5 5600X 3.7GHz [4.6GHz Turbo] 6 Cores/ 12 Threads 35MB Total Cache 65W Processor [-140]
- CS_FAN: 3X 120mm Case Fans
- FAN: Corsair Hydro iCUE H100i RGB PRO XT 240mm Liquid CPU Cooling System w/ Copper Cold Plate [+48]
- HDD: 1TB SAMSUNG 970 EVO Plus PCIe NVMe M.2 SSD - Seq R/W: Up to 3500/3300 MB/s, Rnd R/W up to 600/550k [+125] (Single Drive)
- IUSB: Built-in USB Ports (Based on motherboard and case selection)
- MEMORY: 16GB (8GBx2) DDR4/3000MHz Dual Channel Memory (Crucial Ballistix Sport)
- MOTHERBOARD: ASUS ROG STRIX X570-E GAMING ATX w/ WiFi 6, RGB, Intel LAN, 3 PCIe x16, 2 PCIe x1, 8 SATA3, 2 M.2 SATA/PCIe [+207]
- NETWORK: Onboard Gigabit LAN Network
- OS: Windows 10 Pro (64-bit Edition) [+31]
- OVERCLOCK: Pro OC (Performance Overclock 10% or more) [+19]
- POWERSUPPLY: 1,000 Watts - Standard 80 Plus Gold Power Supply
- SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO
- VIDEO: EVGA GeForce RTX™ 3080 FTW3 ULTRA GAMING 10GB GDDR6X, iCX3 Video Card (Ampere) [VR Ready] [+106] (Single Card)
What I have tried:
Re-seat graphics card. Disconnected, reconnected.
No Ram: No beeps? (maybe no on-board speaker?)
One Ram: AA (All good? Mobo handbook directs to a table of ACPI/ASL codes, again, google-fu’ed), but still no picture
Different RAM slots
Confirmed RAM via manual
No graphics, hdmi directly to mobo
Monitor good
Cable good-Tried HDMI and Displayport
Have not tried:
Stripping it down to just bare essentials.
Reason: poor ESD workspace, afraid of breaking something. Unsure of/no system speaker for T/S.
Different PCI slot. Reason: This gpu is a monstah. Eyeballing it at two inches thick.
It doesn’t fit a lower slot.
System speaker: Because of my location, Amazon takes 3+ Weeks for delivery, and it’s gets worse from there from elsewhere.
BIOS flashback. Reason: Probably my next step. This or
CMOS clear. Reason: Poor ESD workspace, and a poor understanding of what this is, how to do it safely, and if it will work.
Suspect: Mobo
Unknown quantity: Powersupply (However considered unlikely), Drivers, system configurations, operating system
I don’t know what’s been loaded, and I can’t access the BIOS for settings.
I’m kind of at my wit’s end, and I wanted to ask around before I did anything drastic. Or before I began a long, slow, fruitless battle with their customer service.
Thank you for your help, if you have questions or want me to run anything, or pictures, please ask. As of right now, I have a really expensive hunk of junk instead of a Dream Machine sitting in my room.
Oh, and if anyone mentions turning it on and off again, or to turn the monitor on, or to make sure cables are connected, I will scream. Loudly.
I’ll do it. Don’t think I won’t.
(My job is troubleshooting electronics. While very different from PCs, the principles are the same. I’m familiar with this.)
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