Need help w/printer

[Wynette Moore]

My HP1512 printer does not print my daily stock report properly since updating to Win 10. It only prints part of what is on the page. I have updated the drivers and the printer is supposed to be compatible with 10. I don't find a setting to correct this. The report prints perfectly on another computer with a Canon printer so I think that indicates it is the printer. Anyone know a solution?

 

[Ralston18]

Compatibilty can be subjective and abused.

What format is being for the subject stock report?

Can you send the report from your computer to the printer that properly prints the report?

It could be the HP1512 printer; however, does everything else print correctly? Do test pages print correctly?

Have you contacted HP or otherwise checked with their FAQs and forums?

Need to narrow down the problem with respect to the document formats, sources, and your printer settings.

 

[Wynette Moore]

I'm sorry I'm not sure what you mean what format is being used. I bring the report up on our Scottrade account and hit print. It used to print right but now it only prints part of what is on the page and kind of jumbles up some of it at the bottom. Part of it is okay. Test pages do come out okay and printing from Word and other things seem to print okay. It's actually on my husband's computer and he doesn't do much printing except for his stock reports. It seemed to have changed when his computer automatically updated to Windows 10 from Windows 7. Everything else about Windows 10 seems to be working okay. The printer is not very old but is already out of the support time for HP support without paying for it and I'm just trying to fix it on the cheap. I have looked at their Q&A and didn't find an answer.

 

[Ralston18]

By format I meant file type: .pdf, .xls, .doc, .txt - file extension names actually.

Apologies - should have worded that more clearly.

Most likely the report is .pdf. E.g., StockReportJuly.pdf......

Does the report look okay if you do a "Print Preview" beforehand?

Or try saving the the report as .pdf versus directly printing it.

Open with Adobe and see if the report prints correctly.

Usually jumbled output is a result of the printing instructions (control codes) being corrupted or not matching the what the printer will understand.

One other thing you can do is go back to your Scotttrade account and see if a couple of older reports that printed correctly will still print correctly.

As a matter of elimination, based on your troubleshooting to date, it could be that the report has a problem.....

 

[Wynette Moore]

It's a little strange. I can't tell what format it is and I'm thinking now it may be a Scottrade problem. There use to be a Print icon and now there isn't so I've been having my husband (he is computer illiterate) right-click the mouse for Print and that isn't working right on his computer even though it does on mine. I just now sent ST a message asking them about the printer icon so maybe I'll get some help from them. The report does not look right in the "Print Preview" either. It prints what the review shows but it isn't right.
From the particular page we're trying to print, there's no way to go back to other dates. It just shows things for current date. I appreciate your trying to help but it isnt' a real big deal and maybe Scottrade will come through with something they have changed. Thanks much.

 

[Ralston18]

You are very welcome.

The key is to isolate the problem to one device, application, or configuration.

Appears that you have been able to do that so hopefully ST will respond and get things corrected.

If not, just post accordingly and include anything else you discover or note in the meantime.

 

[Wynette Moore]

I'm happy to report I finally solved the problem! What Scottrade told me to do did not help so I sent the print command to another printer in the house and it printed incorrectly also so I felt like that eliminated it being the printer and it must be the computer. I finally realized that my computer that prints it correctly uses Google Chrome and my husband's computer was using Edge after it updated to Win 10. I then changed the default browser to Chrome and it prints perfectly now. Too much for an old lady (77 years old) but I just couldn't leave it alone until I figured it out!

 

[Ralston18]

Nicely done! Now you know that it is not all magic.....

As for "old lady" I reject that. Well, at least the "old" part. 🙂

Altitude and your perseverance is what figured it out.

Truly wish that more folks, of all ages, would follow suit. And in things beyond computers as well.

 

[Wynette Moore]

Thanks.
😉