Need help with a BSoD

[Thiery18]

Earlier today my PC wasn't having any problems and was running smoothly until I got a BSoD with the stop code DRIVER_IRQL_NOT_LESS_OR_EQUAL and below that it says that storahci.sys failed. I've gotten the blue screen twice while using chrome and four times when playing world of warcraft. I've never had this blue screen issue before.

I run 64bit Windows 10 on a PNY 240gb SSD with 8gb ram (x2 Ballistix Sport 4gb sticks), GPU is an NVidia GTX 970, CPU is an AMD FX-8320 3.5gz 8-core processor.
send help pls

 

[Darthutos]

I am no expert on bsods but given the code you gave me, it looks like your pny ssd is somehow broken.

edit: I base this solution on your code storahci.sys failed.

edit 2: can you tell me if you can see your pny ssd on your uefi bios when you press del button when you start your system (press del like crazy until uefi bios turn up.

when you get into windows, press start button and put in cmd and right click on run as administrator. put in the black box chkdsk c: /f and see what happens. (if you get this far)

 

[corroded]

I found something about the drive mode in the bios... It should be AHCI, did you change, move, or upgrade to this install of Windows?

I found these steps to try...

OpenStep 1: Update Your PC Device Drivers (goto Device Manager and right click, Update driver on the SSD, GPU and any other hardware you installed)

OpenStep 2: Repair Registry Entries Associated with Microsoft® Windows® Operating System (this is a little harder, I use Ccleaner to flush orphaned entries from the Registry)

OpenStep 3: Conduct a Full Malware Scan of Your PC (your AV and MalwareBytes should do for this, Full scans)

OpenStep 4: Utilize Windows System Restore to "Undo" Recent System Changes (I'd wait on this one if nothing else is bad.)


OpenStep 5: Uninstall Recently-Installed Program Associated with Microsoft® Windows® Operating System / Storahci.sys (good luck... Maybe reome the Intel Storage monitor utilities)

OpenStep 6: Run Windows System File Checker ("sfc /scannow") (open and command prompt w/ admin privileges to do this)

OpenStep 7: Install All Available Windows Updates (check Windows Update)

OpenStep 8: Check for Hard Drive Corruption ("chkdsk /f") (again, command w/ admin)

Good luck.

 

[Thiery18]

I am no expert on bsods but given the code you gave me, it looks like your pny ssd is somehow broken.

edit: I base this solution on your code storahci.sys failed.

edit 2: can you tell me if you can see your pny ssd on your uefi bios when you press del button when you start your system (press del like crazy until uefi bios turn up.

when you get into windows, press start button and put in cmd and right click on run as administrator. put in the black box chkdsk c: /f and see what happens. (if you get this far)

 

[Thiery18]

I am no expert on bsods but given the code you gave me, it looks like your pny ssd is somehow broken.

edit: I base this solution on your code storahci.sys failed.

edit 2: can you tell me if you can see your pny ssd on your uefi bios when you press del button when you start your system (press del like crazy until uefi bios turn up.

when you get into windows, press start button and put in cmd and right click on run as administrator. put in the black box chkdsk c: /f and see what happens. (if you get this far)

I found my ssd in my bios in boot options and when I put chkdsk c: /f into the command prompt it said the type of the file system is NTFS, it cannot lock current drive, and chkdsk couldn't run because the volume is in use by another process. It asked if I want to schedule this volume to be checked the next time I restart. Should I do it? Because corroded replied saying to use chkdsk /f.

 

[Thiery18]

I found something about the drive mode in the bios... It should be AHCI, did you change, move, or upgrade to this install of Windows?

I found these steps to try...

OpenStep 1: Update Your PC Device Drivers (goto Device Manager and right click, Update driver on the SSD, GPU and any other hardware you installed)

OpenStep 2: Repair Registry Entries Associated with Microsoft® Windows® Operating System (this is a little harder, I use Ccleaner to flush orphaned entries from the Registry)

OpenStep 3: Conduct a Full Malware Scan of Your PC (your AV and MalwareBytes should do for this, Full scans)

OpenStep 4: Utilize Windows System Restore to "Undo" Recent System Changes (I'd wait on this one if nothing else is bad.)


OpenStep 5: Uninstall Recently-Installed Program Associated with Microsoft® Windows® Operating System / Storahci.sys (good luck... Maybe reome the Intel Storage monitor utilities)

OpenStep 6: Run Windows System File Checker ("sfc /scannow") (open and command prompt w/ admin privileges to do this)

OpenStep 7: Install All Available Windows Updates (check Windows Update)

OpenStep 8: Check for Hard Drive Corruption ("chkdsk /f") (again, command w/ admin)

Good luck.

I updated windows today

 

[Darthutos]

did you run cmd as administrator?

I just tried it with windows 8 and it does ask if you want to schedule it. y/n

just press y

chkdsk /f and/or chkdsk c: /f the only difference is c: tells the computer to do chkdsk command for the computer's main drive. I guess since you only have one ssd and nothing else for storage chkdsk /f should work for you.

 

[Thiery18]

did you run cmd as administrator?

I just tried it with windows 8 and it does ask if you want to schedule it. y/n

just press y

chkdsk /f and/or chkdsk c: /f the only difference is c: tells the computer to do chkdsk command for the computer's main drive. I guess since you only have one ssd and nothing else for storage chkdsk /f should work for you.

Well I ran the repair and completed it. Just before I was going to restart my pc I got the blue screen because I turned on a song on Spotify for like 5 seconds. It still ran the repair though. Should I test to see if I still get the blue screen by playing music on spotify or trying world of warcraft again?

 

[Darthutos]

you might as well.

also for a long shot run memtest86. you can find it via google.

then boot from cd or usb. and let it run for a pass (maybe a few hours)

 

[Thiery18]

you might as well.

also for a long shot run memtest86. you can find it via google.

then boot from cd or usb. and let it run for a pass (maybe a few hours)

I tested by playing the same song on Spotify and I got the blue screen again in only 5 seconds of playing the song. Also, a while back, when I had supposed ram issues that were causing blue screens I ran memtest for like 26 hours and it got to pass 13+ by the time I turned it off and I had 0 issues apparently. Since the memtest didn't prove that my ram was the issue I decided to wipe my entire system and restart which fixed all my problems until now. This is the first blue screen I've had since I last wiped everything about 2 months ago.

 

[Thiery18]

you might as well.

also for a long shot run memtest86. you can find it via google.

then boot from cd or usb. and let it run for a pass (maybe a few hours)

What else is there to do to try to fix this? Could I just wipe my SSD and reinstall windows?

 

[Darthutos]

If we are correct then you will not be successful in reinstall windows. then it is either a failure in ssd or memory ram dimm.
but if you are successful and then your system runs without any bsods, then it is a virus.

edit: you can also try spring cleaning your pc. but I don't really think it would help with storahci.sys. but stranger things have happend.

 

[Thiery18]

If we are correct then you will not be successful in reinstall windows. then it is either a failure in ssd or memory ram dimm.
but if you are successful and then your system runs without any bsods, then it is a virus.

edit: you can also try spring cleaning your pc. but I don't really think it would help with storahci.sys. but stranger things have happend.

Ok should I run malwarebytes and do virus scans with kaspersky or something

 

[Thiery18]

If we are correct then you will not be successful in reinstall windows. then it is either a failure in ssd or memory ram dimm.
but if you are successful and then your system runs without any bsods, then it is a virus.

edit: you can also try spring cleaning your pc. but I don't really think it would help with storahci.sys. but stranger things have happend.

I ran full scans of MalwareBytes and Kaspersky Internet Security and had no threats. Would I really not be able to do a clean install of Windows?

 

[Darthutos]

you won't know until you try. (reinstalling windows)
What I am saying is that I think your ssd is kaput and I think that if you were to reinstall windows during the process you would suffer bsods.
I mean no one want to know that their ssd is broken, but sometimes have to face facts.
I may be wrong but something is definitely wrong with your computer and we won't be able to fix it until we try everything.
Go ahead and try to reinstall windows.

edit:
Sometimes malware bytes and antivirus are useless after the fact (infection by virus or malware.)

 

[Thiery18]

you won't know until you try. (reinstalling windows)
What I am saying is that I think your ssd is kaput and I think that if you were to reinstall windows during the process you would suffer bsods.
I mean no one want to know that their ssd is broken, but sometimes have to face facts.
I may be wrong but something is definitely wrong with your computer and we won't be able to fix it until we try everything.
Go ahead and try to reinstall windows.

edit:
Sometimes malware bytes and antivirus are useless after the fact (infection by virus or malware.)

Alright I'll try reinstalling windows soon, I have 2 other hard drives along with my SSD so would it be safer to disconnect both of my hard drives for the install? Could I just unplug the SATA that goes into each of the hard drives or do I need to disconnect power too? (it's a hassle to unplug and plug in the power cords to the hdd's because the tray is in the way but if i have to i'll do it obviously). Also wont I need to format the SSD in order to install Windows?

 

[Darthutos]

it is preferably to disconnect your other hdd/ssds.
you can just unplug the sata.
windows will format the ssd for you.

 

[Jeffrey_51]

I have been having the exact same issue. I have Asus Sabertooth 2.0 v2, FX-9370, 32g ram. Upgraded from Win 7 to Windows 10. Never had an issue until late wednesday night on the 15, presumably after the pushed update.

Booted my pc to HarinsCD boot, check all sectors on my PNY SSD, no bad sectors, ran 5 different spy/mal/antivirus programs, all came up with nothing.

I deleted and reinstalled SATA driver with various versions and back to the must up to date from the ASUS website. Still BSOD. The crashes occur entirely randomly. Sometimes right after login screen boot, while other times I can play Overwatch for 2 hours, then crash.

Did a clean install of Windows 10 fix your problem?

 

[Thiery18]

I have been having the exact same issue. I have Asus Sabertooth 2.0 v2, FX-9370, 32g ram. Upgraded from Win 7 to Windows 10. Never had an issue until late wednesday night on the 15, presumably after the pushed update.

Booted my pc to HarinsCD boot, check all sectors on my PNY SSD, no bad sectors, ran 5 different spy/mal/antivirus programs, all came up with nothing.

I deleted and reinstalled SATA driver with various versions and back to the must up to date from the ASUS website. Still BSOD. The crashes occur entirely randomly. Sometimes right after login screen boot, while other times I can play Overwatch for 2 hours, then crash.

Did a clean install of Windows 10 fix your problem?

Yes, I haven't blue screened since. It's been about a week since I reinstalled Windows and haven't had any problems yet. I went to https://www.microsoft.com/en-us/software-download/windows10 to create installation media for a flash drive. I unplugged all hard drives, then I booted to the installation tool with the flash drive and installed windows. Hopefully yours gets fixed too.