Need help with bluescreen of death (whocrashed used)

Solidsnake07

Distinguished
Aug 25, 2013
86
0
18,640
Hi all

The details are below and system specs

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 3

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2016-02-19T18:14:26.536121000Z

EventRecordID 2462

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer DESKTOP-xxxxx

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 194
BugcheckParameter1 0x7
BugcheckParameter2 0x126c
BugcheckParameter3 0x83e0c48
BugcheckParameter4 0xffffe000083e0b18
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0

WHOCRASHED ANALYSIS
On Fri 19/02/2016 6:13:39 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\022016-14093-01.dmp
This was probably caused by the following module: mwac.sys (mwac+0x90BF)
Bugcheck code: 0xC2 (0x7, 0x126C, 0x83E0C48, 0xFFFFE000083E0B18)
Error: BAD_POOL_CALLER
file path: C:\WINDOWS\system32\drivers\mwac.sys
product: Malwarebytes Web Access Control
company: Malwarebytes Corporation
description: Malwarebytes Web Access Control
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mwac.sys (Malwarebytes Web Access Control, Malwarebytes Corporation).
Google query: Malwarebytes Corporation BAD_POOL_CALLER



On Fri 19/02/2016 6:13:39 PM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: mwac.sys (mwac+0x90BF)
Bugcheck code: 0xC2 (0x7, 0x126C, 0x83E0C48, 0xFFFFE000083E0B18)
Error: BAD_POOL_CALLER
file path: C:\WINDOWS\system32\drivers\mwac.sys
product: Malwarebytes Web Access Control
company: Malwarebytes Corporation
description: Malwarebytes Web Access Control
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mwac.sys (Malwarebytes Web Access Control, Malwarebytes Corporation).
Google query: Malwarebytes Corporation BAD_POOL_CALLER



On Fri 19/02/2016 9:31:16 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\021916-12046-01.dmp
This was probably caused by the following module: mwac.sys (mwac+0x90BF)
Bugcheck code: 0xC2 (0xB, 0xFFFFE0000ECC3558, 0x0, 0xFFFFE0000ECC36E8)
Error: BAD_POOL_CALLER
file path: C:\WINDOWS\system32\drivers\mwac.sys
product: Malwarebytes Web Access Control
company: Malwarebytes Corporation
description: Malwarebytes Web Access Control
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mwac.sys (Malwarebytes Web Access Control, Malwarebytes Corporation).
Google query: Malwarebytes Corporation BAD_POOL_CALLER

System specs

Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 6700K @ 4.00GHz 32 °C
Skylake 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1600MHz (16-18-18-38)
Motherboard
Gigabyte Technology Co. Ltd. Z170X-Gaming 7 (U3E1) 28 °C
Graphics
BenQ XL2720Z (1920x1080@100Hz)
Philips 244EL (1920x1080@60Hz)
4095MB NVIDIA GeForce GTX 970 (Gigabyte) 40 °C
Storage
1863GB Seagate ST2000DM001-1CH164 (SATA) 38 °C
Optical Drives
ATAPI iHBS312 2
Audio
Sound Blaster Recon3Di
 
Solution
Looks to me like Malwarebytes is having some kind of issue. Try reinstalling it or removing it all together. Additionally check for all possible viruses or malware.

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