Question Need help with pc crashing constantly

Jun 14, 2023
2
0
10
Hey people,

I built my pc about a year ago and have treated it well, (no sketchy apps, no overclocking, shutting off after almost every use, just default use on videogames) but after leaving it in sleep mode for a day while I was at work, I came back to the pc completely restarted (all apps closed). Since then, after about 10 to 30 minutes of use on games like Destiny 2 or even just Minecraft, the pc will freeze. The freeze consists of a one note buzzing noise and the screen going mostly black with a few bits of what was on the screen left over. I have run multiple diagnostics, deleted and redownloaded windows, deleted and redownloaded my drivers, and taken it to multiple pc repair shops to no avail. All temperatures are good while running and during crash. Inside of pc is clean and dusted. PLEASE HELP

PC SPECS

OS: Windows 10 Home
CPU: AMD Ryzen 5600x
GPU: Nvidia 3060
RAM: 16 GB
MB: ASRock B450M Pro4
PSU: EVGA 700W Gold

Here's my most recent crash dump

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff838185805028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 00000000bc000800, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000001010135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 2155

Key : Analysis.Elapsed.mSec
Value: 2169

Key : Analysis.IO.Other.Mb
Value: 1

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 24

Key : Analysis.Init.CPU.mSec
Value: 702

Key : Analysis.Init.Elapsed.mSec
Value: 52732

Key : Analysis.Memory.CommitPeak.Mb
Value: 98

Key : Bugcheck.Code.KiBugCheckData
Value: 0x124

Key : Bugcheck.Code.LegacyAPI
Value: 0x124

Key : Failure.Bucket
Value: 0x124_0_AuthenticAMD_PROCESSOR_CACHE_IMAGE_AuthenticAMD.sys

Key : Failure.Hash
Value: {d6c4d869-cd29-1e48-0267-5766712959d2}

Key : Hypervisor.Enlightenments.Value
Value: 0

Key : Hypervisor.Enlightenments.ValueHex
Value: 0

Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 0

Key : Hypervisor.Flags.ApicEnlightened
Value: 0

Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 1

Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0

Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0

Key : Hypervisor.Flags.CpuManager
Value: 0

Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 0

Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 0

Key : Hypervisor.Flags.Epf
Value: 0

Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 0

Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1

Key : Hypervisor.Flags.MaxBankNumber
Value: 0

Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0

Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0

Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 0

Key : Hypervisor.Flags.Phase0InitDone
Value: 0

Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0

Key : Hypervisor.Flags.RootScheduler
Value: 0

Key : Hypervisor.Flags.SynicAvailable
Value: 0

Key : Hypervisor.Flags.UseQpcBias
Value: 0

Key : Hypervisor.Flags.Value
Value: 16908288

Key : Hypervisor.Flags.ValueHex
Value: 1020000

Key : Hypervisor.Flags.VpAssistPage
Value: 0

Key : Hypervisor.Flags.VsmAvailable
Value: 0

Key : Hypervisor.RootFlags.AccessStats
Value: 0

Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 0

Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 0

Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0

Key : Hypervisor.RootFlags.HostTimelineSync
Value: 0

Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0

Key : Hypervisor.RootFlags.IsHyperV
Value: 0

Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 0

Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 0

Key : Hypervisor.RootFlags.MceEnlightened
Value: 0

Key : Hypervisor.RootFlags.Nested
Value: 0

Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 0

Key : Hypervisor.RootFlags.Value
Value: 0

Key : Hypervisor.RootFlags.ValueHex
Value: 0

Key : SecureKernel.HalpHvciEnabled
Value: 0

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Version
Value: 10.0.19041.1


BUGCHECK_CODE: 124

BUGCHECK_P1: 0

BUGCHECK_P2: ffff838185805028

BUGCHECK_P3: bc000800

BUGCHECK_P4: 1010135

FILE_IN_CAB: MEMORY.DMP

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

PROCESS_NAME: destiny2.exe

STACK_TEXT:
ffffd580`6d006938 fffff806`16cb785a : 00000000`00000124 00000000`00000000 ffff8381`85805028 00000000`bc000800 : nt!KeBugCheckEx
ffffd580`6d006940 fffff806`159415b0 : 00000000`00000000 ffff8381`85805028 ffff8381`832fda40 ffff8381`85805028 : nt!HalBugCheckSystem+0xca
ffffd580`6d006980 fffff806`16db9b3e : 00000000`00000000 ffffd580`6d006a29 ffff8381`85805028 ffff8381`832fda40 : PSHED!PshedBugCheckSystem+0x10
ffffd580`6d0069b0 fffff806`16cb9181 : ffff8381`88260bc0 ffff8381`88260bc0 ffff8381`832fda90 ffff8381`832fda40 : nt!WheaReportHwError+0x46e
ffffd580`6d006a90 fffff806`16cb94f3 : 00000000`00000008 ffff8381`832fda90 ffff8381`832fda40 00000000`00000008 : nt!HalpMcaReportError+0xb1
ffffd580`6d006c00 fffff806`16cb93d0 : ffff8381`830fc5c0 00000000`00000000 ffffd580`6d006e00 00000000`00000000 : nt!HalpMceHandlerCore+0xef
ffffd580`6d006c50 fffff806`16cb8915 : ffff8381`830fc5c0 ffffd580`6d006ef0 00000000`00000000 00000000`00000000 : nt!HalpMceHandler+0xe0
ffffd580`6d006c90 fffff806`16cbb0d5 : ffff8381`830fc5c0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalpHandleMachineCheck+0xe9
ffffd580`6d006cc0 fffff806`16d10bf9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalHandleMcheck+0x35
ffffd580`6d006cf0 fffff806`16c0c8ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x9
ffffd580`6d006d20 fffff806`16c0c577 : 00000000`00000000 00000000`00000000 000001fc`3e692280 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffffd580`6d006e60 00007ff7`df8e1a14 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x277
00000006`41fff1c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff7`df8e1a14


MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x124_0_AuthenticAMD_PROCESSOR_CACHE_IMAGE_AuthenticAMD.sys

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {d6c4d869-cd29-1e48-0267-5766712959d2}

Followup: MachineOwner
---------
 
Welcome to the forums, newcomer!

PSU: EVGA 700W Gold
EVGA is the brand of the unit, while 700W is the advertised wattage for the unit. Please add the model of the PSU.

MB: ASRock B450M Pro4
What BIOS version are you on for your motherboard?

By crashing you mean the system reboots when taxed?
 
My apologies,

PSU: Supernova 750 G5 (woops 750W not 700W)

BIOS Version/Date: American Megatrends Inc. p5.30, 8/4/2021

And yes the pc reboots automatically after this crash
 

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