Need help with Samsung connection to the internet problem

[smilinginSC]

My new Samsung J6300 smart tv connects to my wi fi network (wireless), but won't connect to the internet. Any ideas about what might be wrong? One possibility : When going through the initial set up, the tv automatically chose the IP #s; how do I know if they are correct? If not correct, how can I change them?. The cursor only skips to the 2 "automatic select" items and will not highlight the other items to allow for a manual change. There is no "change from automatic to manual" option that I can find when entering through "menu".

 

[hang-the-9]

The IP numbers the TV gets would be coming from your Router connection. There should be a menu item that will show you what those settings are, and they should match what your computers get, aside from the actual IP address of the device, the last number should be unique in the IP address.

Does the TV have an Ethernet port? Can you try that and see if it works?