Question Need help with Samsung Galaxy S9+ Edge

MrTaylor

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Aug 28, 2014
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My girlfriend has had some problems with her phone. She ended up factory resetting after some trial and error. So now it seems to be fixed except for the storage. It claimes that 63gb out of 64gb are used up.. She only downloaded a few small apps.

We tried to clear the cache and the device care clean up, nothing worked. The storage is in the "other" section. I tried to go through the files but there really isn't much there.

I'm think that the storage is somehow not allocated but I don't know how to do that on Android. If anyone could help that would be great!

Thank you!
 

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