NEED HELP!

sabed76

Honorable
Feb 4, 2013
11
0
10,510
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Hello,
dell inspiron 560 desktop turns on, can see the Windows logo, but screen is black and won't do nothing. I ran diagnostics test on HDD and BIOS and all passed. not sure what to do next.
 

sabed76

Honorable
Feb 4, 2013
11
0
10,510
0
Thank u all, I was able to get the computer to start and log on to windows. However, now I have a horrible virus that will not let me access none of my file, programs, or c drive. I installed Malware Bytes and it doesn't pick up any virus. Any suggestions!
 

sabed76

Honorable
Feb 4, 2013
11
0
10,510
0
wen i logged in, i got a bunch of pop ups came up and the only way i was able to do anything was in safe mode. i was able to uninstall a lot of unwanted software including a PC cleaner. however, wen i try to access my c drive or any of my files it tells me that access is denied. it wont allow me to delete any icons on my desktop, it tells me access denied also.
 

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