[SOLVED] Need to undervolt to avoid game crash

[WaynaldoT]

Hi guys,

My lad pc keeps freezing on any game he plays from,

Call of duty,
Grounded
Fortnite
And rocket league.

The only way I can stop it from crashing is to bring down the max frequency to -15 then it works fine.

Build is

Gpu - 5700xt
Cpu - ryzen 5 3600
Mobo - b450
Psu - 750 cx corsair
Memory 2x8 3200hz

All new parts since Christmas ,

I feel it should be able play all games without crashing

 

[David0ne86]

Could be a temperature or a faulty psu issue, since downclocking reduces both temperatures and power draw. Can he run a benchmark to see what the temps are? Does the game alone crashes or he gets like a blue screen of death and he has to hard restart his pc?

 

[WaynaldoT]

Could be a temperature or a faulty psu issue, since downclocking reduces both temperatures and power draw. Can he run a benchmark to see what the temps are? Does the game alone crashes or he gets like a blue screen of death and he has to hard restart his pc?

Which software would be best run for benchmark,

He game will freeze then go black screen then a message saying gpu crash

 

[sizzling]

Which software would be best run for benchmark,

He game will freeze then go black screen then a message saying gpu crash

Encase it is driver related I would try removing the gpu driver with DDU and then reinstalling the latest driver.

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Was this a prebuilt system?

 

[David0ne86]

ok so it's not a hard freeze. already a somewhat good news. Tell him to download superposition https://benchmark.unigine.com/superposition and gpu z https://www.techpowerup.com/download/techpowerup-gpu-z/

Launch gpu z, go to the sensor tab, and click TWICE on gpu temp, gpu temp hot spot and gpu powe draw, then launch the benchmark and see what temps he has.

Also yes, what sizzling suggested might be a good idea even before doing that, so doing a clean install of the graphic's drivers.

View: https://youtu.be/bP-2B14Nckw
Also when using DDU, i'd tick the option in the option menu " prevent windows from automatically download drivers" so whenever he restart his pc to install the new drivers, windows doesn't automatically install them.