Question Need Troubleshooting help

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hailrengamingchannel

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Jan 15, 2019
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I built a new pc and its spitting out 2 error codes and no signal

Corsair RM1200x Shift Fully Modular
CORSAIR 7000D AIRFLOW
Corsair Dominator Platinum RGB DDR5 32GB (2x16GB) 6400MHz C32 Intel
Intel Core i9-13900K
Gigabyte GeForce RTX 4090 Gaming OC
GIGABYTE Z790 AORUS Master
SAMSUNG 990 PRO SSD

All parts seem to light up and seem functioning and no other error codes flash just those 2.

This is what it does on the mobo
 
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You realize your 990 Pro is a recalled device, that can either be returned or semi-fixed via firmware update, by Samsung, right? Since the code you are seeing is storage boot device related, that's where I'd start looking.

Try reseating the drive in it's M.2 slot. Try a different M.2 slot. Try booting WITHOUT the drive even installed. I'm willing to bet with no drives attached you'll be able to at least access the BIOS and hopefully in this way verify that it IS a storage related problem.
 
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Boot drive issue it seems.

Ad: Issue Ready To Boot event for OS Boot
d9: Can't load boot option

Make sure it is fully inserted and in the appropriate slot. (Ideal slot is the one under the GPU, the one above the GPU will share lanes with the x16 slot.)
 
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Eximo said:
Have you tried a BIOS reset?

Re-seating the CPU?
Click to expand...
I have tried to clear cmos button and it goes through its cycle then it goes back to the same error codes again. I guess I can try re seating the cpu, if that doesnt work maybe try taking out the gpu and use the on board graphics to see if its that as well idk. may be I should q flash the bios sense im taking out the parts again.
 
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Updating to the latest BIOS version using Qflash plus would be a really good place to start. After updating, I would HIGHLY recommend that after putting all the parts back in place you do a FULL HARD RESET. Do NOT assume that the "Clear CMOS" button does the same thing, because it does not, and I can show you dozens and dozens of examples of people who also though that but were proved to be incorrect in the end.

BIOS Hard Reset procedure

Power off the unit, switch the PSU off and unplug the PSU cord from either the wall or the power supply.

Remove the motherboard CMOS battery for about three to five minutes. In some cases it may be necessary to remove the graphics card to access the CMOS battery.

During that five minutes while the CMOS battery is out of the motherboard, press the power button on the case, continuously, for 15-30 seconds, in order to deplete any residual charge that might be present in the CMOS circuit. After the five minutes is up, reinstall the CMOS battery making sure to insert it with the correct side up just as it came out.

If you had to remove the graphics card you can now reinstall it, but remember to reconnect your power cables if there were any attached to it as well as your display cable.

Now, plug the power supply cable back in, switch the PSU back on and power up the system. It should display the POST screen and the options to enter CMOS/BIOS setup. Enter the bios setup program and reconfigure the boot settings for either the Windows boot manager or for legacy systems, the drive your OS is installed on if necessary.

Save settings and exit. If the system will POST and boot then you can move forward from there including going back into the bios and configuring any other custom settings you may need to configure such as Memory XMP, A-XMP or D.O.C.P profile settings, custom fan profile settings or other specific settings you may have previously had configured that were wiped out by resetting the CMOS.

In some cases it may be necessary when you go into the BIOS after a reset, to load the Optimal default or Default values and then save settings, to actually get the BIOS to fully reset and force recreation of the hardware tables.
 
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Darkbreeze said:
Updating to the latest BIOS version using Qflash plus would be a really good place to start. After updating, I would HIGHLY recommend that after putting all the parts back in place you do a FULL HARD RESET. Do NOT assume that the "Clear CMOS" button does the same thing, because it does not, and I can show you dozens and dozens of examples of people who also though that but were proved to be incorrect in the end.

BIOS Hard Reset procedure

Power off the unit, switch the PSU off and unplug the PSU cord from either the wall or the power supply.

Remove the motherboard CMOS battery for about three to five minutes. In some cases it may be necessary to remove the graphics card to access the CMOS battery.

During that five minutes while the CMOS battery is out of the motherboard, press the power button on the case, continuously, for 15-30 seconds, in order to deplete any residual charge that might be present in the CMOS circuit. After the five minutes is up, reinstall the CMOS battery making sure to insert it with the correct side up just as it came out.

If you had to remove the graphics card you can now reinstall it, but remember to reconnect your power cables if there were any attached to it as well as your display cable.

Now, plug the power supply cable back in, switch the PSU back on and power up the system. It should display the POST screen and the options to enter CMOS/BIOS setup. Enter the bios setup program and reconfigure the boot settings for either the Windows boot manager or for legacy systems, the drive your OS is installed on if necessary.

Save settings and exit. If the system will POST and boot then you can move forward from there including going back into the bios and configuring any other custom settings you may need to configure such as Memory XMP, A-XMP or D.O.C.P profile settings, custom fan profile settings or other specific settings you may have previously had configured that were wiped out by resetting the CMOS.

In some cases it may be necessary when you go into the BIOS after a reset, to load the Optimal default or Default values and then save settings, to actually get the BIOS to fully reset and force recreation of the hardware tables.
Click to expand...
Ok I'll give these recommendations a go and take it from there if anything hopefully I can mark this as solved and happily be gaming. But for now I need to try all I can to get this working.
 
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Also, which slots do you have your DIMMS (Memory modules) installed in? Starting at the CPU and working towards the edge of the motherboard, 1, 2, 3, 4? (A1, A2, B1, B2)

If they are NOT in slots A2 and B2, you need to move them there and then try again. Are there ANY other drives attached to the system besides the 990 Pro? It probably isn't a bad idea to pull the CPU and check to make sure you did not bend ANY pins on the motherboard during the installation as well. Not even a tiny bit. Even one pin minutely bent out of shape can cause almost anything to happen.

UB6JJIp.png
 
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Darkbreeze said:
Also, which slots do you have your DIMMS (Memory modules) installed in? Starting at the CPU and working towards the edge of the motherboard, 1, 2, 3, 4? (A1, A2, B1, B2)

If they are NOT in slots A2 and B2, you need to move them there and then try again. Are there ANY other drives attached to the system besides the 990 Pro? It probably isn't a bad idea to pull the CPU and check to make sure you did not bend ANY pins on the motherboard during the installation as well. Not even a tiny bit. Even one pin minutely bent out of shape can cause almost anything to happen.

UB6JJIp.png
Click to expand...
The Ram is in A2 and B2 like specified. 2 modules only installed. Yeah ill check the pins but I did match the triangle to the one on the chip when I installed it, but anything's possible.
 
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It is so super easy to bend a pin, even if you line up everything correctly, on Land Grid Array type sockets, it's not even funny. Of course, it's easily done on CPUs with Pin Grid Array like AMD had until the most recent generation, too. Literally, if you don't line it up, make sure the retention arm lever is FULLY opened, then put a finger on top of the CPU to keep it in place while you close the retention arm lever and lock it in place, you can bend a pin or pins, because sometimes just locking it down will cause the CPU to move in the socket enough for an LGA pin to get tweaked.
 
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Darkbreeze said:
It is so super easy to bend a pin, even if you line up everything correctly, on Land Grid Array type sockets, it's not even funny. Of course, it's easily done on CPUs with Pin Grid Array like AMD had until the most recent generation, too. Literally, if you don't line it up, make sure the retention arm lever is FULLY opened, then put a finger on top of the CPU to keep it in place while you close the retention arm lever and lock it in place, you can bend a pin or pins, because sometimes just locking it down will cause the CPU to move in the socket enough for an LGA pin to get tweaked.
Click to expand...
Ok update on progress I have did the cmos battery change turned on pc and still got the 2 codes but no display I plugged a dvi cord into the motherboards on board graphics and I was able to get into bios, it shows my cpu and ram but I think my gpu isnt either working or seated properly but its weird the gold pins are all in the slot just couldn't get the audible click, but I dont wanna put too much pressure on the card sense it should just slide in. It looks seated but no display detects I have also tried the display ports to see if the hdmi is broken with no luck. any ideas?
 
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I think it was not seated properly due to the fact the 7000D has a shroud and it ever so slightly made it not seat on one side. I was able to get into bios and turn on xmp update bios and install windows as well as update and install drivers, now I just gotta do some hardware testing.
 
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