Netgear CG3000D-RG Troubles W/ Connectivity

[ZenShredder]

Hello, so I've been experiencing an unusual behavior in my modem/router combo, the model is the Netgear CG3000D-RG as stated in the title. We just moved to another apartment in the same complex, however the internet was already activated and left over from the previous tenant so we have decided to use it in the meantime before we can call TWC to have our plan carried over. However, after a couple of days of use my modem is acting erratic, jumping on and off connection from the net via ethernet and via wi-fi. It would do this frequently inside our old apartment, but I thought it was normal since TWC seems to have a poor quality service around here(I assume their grids are shit and they don't bother to fix them). So my question is, anyone have an idea as to what's happening? I've read online that the model I purchased is pretty crappy and does things similarly, however these past few days have been ridiculously erratic comparatively. For example, in our previous apartment it jumped off the net for a good few hours once or twice a month, I assumed this was TWC doing some sort of maintenance but I could be wrong. Now in the new place, it jumps on and off in erratic intervals, sometimes for 5 seconds or even 30 minutes. My desktop says it's completely disconnecting from the modem itself and then other times it's connected but not receiving downstream signals at all. I'm thoroughly confused by this, I perhaps thought this might be due to the fact that our internet plans may be different, however upon investigation the previous tenant has the same download/upload speeds we had previously. I'm thinking it has something to do with the ISP settings under the router's settings but that I'm unsure of, which is why I'm here!

Thanks for the help in advance, P.S. I could not find the firmware version under the settings, this Netgear box is quite odd compared to my older Linksys routers...

 

[bicycle_repair_man]

I'd recommend that you stop immediately as you're committing a "theft of service". When the previous tenant calls the ISP to ask why they're still being charged for the service, the ISP will look at line usage and wonder who's been using it. The ISP already know your address from the previous tenant, so don't think they can't track you down.

I understand that if there's a free service, people will use it, but that doesn't make it right. It also isn't appropriate for the forum, where illegal activity is condemned.

 

[ZenShredder]

I'd recommend that you stop immediately as you're committing a "theft of service". When the previous tenant calls the ISP to ask why they're still being charged for the service, the ISP will look at line usage and wonder who's been using it. The ISP already know your address from the previous tenant, so don't think they can't track you down.

I understand that if there's a free service, people will use it, but that doesn't make it right. It also isn't appropriate for the forum, where illegal activity is condemned.

I think you've misunderstood, the previous tenant's service was still in service for a few days after we moved in, we weren't stealing their service because it was already paid time that the previous tenant had left on their billing cycle, and once that time had expired they dropped the service. The only reason I mentioned it was because I thought my current modem configuration might not be compatible with the previous tenant's configuration despite us being on the same ISP. However this is not the case, we have our own service now and this issue still persists. It was not like this in our old apartment, which is in the same complex I might add, so I'm starting to think it's the box. I've read online that it's a pretty shitty box but I'd like some more insight than just what a few customers say, and preferably with someone who knows about modems and how ISPs configure them.

 

[BuddhaSkoota]

I'd recommend that you stop immediately as you're committing a "theft of service".

It also isn't appropriate for the forum, where illegal activity is condemned.

The OP is using his own modem, so it doesn't matter where it's plugged in to in the same service area. He is using his own service and is not committing theft.

 

[BuddhaSkoota]

...my modem is acting erratic, jumping on and off connection from the net via ethernet and via wi-fi. It would do this frequently inside our old apartment, but I thought it was normal since TWC seems to have a poor quality service around here...

Connection quality is very important, so the easy stuff to check first are your cables and wall jacks.

Also, you should be able to view the upstream and downstream power levels on your modem. Any problems here that you can't fix yourself may need to be referred to a cable tech.
http://kb.netgear.com/app/answers/detail/a_id/24311/~/power-level-guidelines-for-netgear-cable-modem-router

 

[ZenShredder]

...my modem is acting erratic, jumping on and off connection from the net via ethernet and via wi-fi. It would do this frequently inside our old apartment, but I thought it was normal since TWC seems to have a poor quality service around here...

Connection quality is very important, so the easy stuff to check first are your cables and wall jacks.

Also, you should be able to view the upstream and downstream power levels on your modem. Any problems here that you can't fix yourself may need to be referred to a cable tech.
http://kb.netgear.com/app/answers/detail/a_id/24311/~/power-level-guidelines-for-netgear-cable-modem-router

Thanks for the help and support! I checked my cables and whatnot, checked the power levels for downstream and upstream levels as that guide suggests but I believe it's still having issues despite this. The WAN IP and all that info for the actual service area seems to be constantly disconnecting in our apartment, so it sounds like I'm going to need a tech to come out and repair whatever is causing it to constantly drop. Sounds like it's actually their equipment and not mine, which makes sense considering that my modem was working fine in the previous place and now it's not(we're literally right down the hall!) so thanks again for the help!