Netgear-Poor email support

G

Guest

Guest
Archived from groups: alt.internet.wireless (More info?)

Don't buy Netgear products if you expect good email support. I have made
several requests for help and they do not respond.

Problem I have: My WGR614 blocks some websites.
 
G

Guest

Guest
Archived from groups: alt.internet.wireless (More info?)

On Sat, 4 Sep 2004 07:44:48 -0400, "Gary Groves"
<ggroves@chartermi.net> wrote:

>Don't buy Netgear products if you expect good email support. I have made
>several requests for help and they do not respond.
>
>Problem I have: My WGR614 blocks some websites.

I doubt that the netgear is blocking the sites on its own unless
you have done something in its setup to make it do so.
 
G

Guest

Guest
Archived from groups: alt.internet.wireless (More info?)

No, there is nothing blocked on setup whatsoever.
"Si Ballenger" <shb*NO*SPAM*@comporium.net> wrote in message
news:4139e332.835462621@news.comporium.net...
> On Sat, 4 Sep 2004 07:44:48 -0400, "Gary Groves"
> <ggroves@chartermi.net> wrote:
>
> >Don't buy Netgear products if you expect good email support. I have made
> >several requests for help and they do not respond.
> >
> >Problem I have: My WGR614 blocks some websites.
>
> I doubt that the netgear is blocking the sites on its own unless
> you have done something in its setup to make it do so.
 
G

Guest

Guest
Archived from groups: alt.internet.wireless (More info?)

In message <10jjam9ghiqg0ec@corp.supernews.com>, Gary Groves
<ggroves@chartermi.net> writes
>Don't buy Netgear products if you expect good email support. I have made
>several requests for help and they do not respond.

I agree. But I did manage to get an email response, after a day or so,
telling me that they did not provide support by email, but only by
telephone (which means calling a premium-rate number here in the UK). I
guess it's the capitalist way to want to make money, but I do somewhat
resent their insistence on making money out of my discover that their
product does not work properly.

Maybe, with the benefit of hindsight, I can now sketch out a way of
deciding which brand of product to get. Before purchase, pretend that
you have bought one, and contact their email support address with a
hypothetical problem. See if you get a potentially useful response or
not. Is this ethical? I'm not sure.


--
Clive Page
 

ASK THE COMMUNITY

TRENDING THREADS