Archived from groups: alt.internet.wireless (
More info?)
In message <10jjam9ghiqg0ec@corp.supernews.com>, Gary Groves
<ggroves@chartermi.net> writes
>Don't buy Netgear products if you expect good email support. I have made
>several requests for help and they do not respond.
I agree. But I did manage to get an email response, after a day or so,
telling me that they did not provide support by email, but only by
telephone (which means calling a premium-rate number here in the UK). I
guess it's the capitalist way to want to make money, but I do somewhat
resent their insistence on making money out of my discover that their
product does not work properly.
Maybe, with the benefit of hindsight, I can now sketch out a way of
deciding which brand of product to get. Before purchase, pretend that
you have bought one, and contact their email support address with a
hypothetical problem. See if you get a potentially useful response or
not. Is this ethical? I'm not sure.
--
Clive Page
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