So I moved from one house to another with my own equipment and there were no issues with internet at my previous location. However, When I got my internet installed on Saturday, we were not able to connect to the internet at all when we tried Saturday night; lights on the modem and router looked fine, no amber.. We were able to connect and were consistently disconnected. I then called Cablevision yesterday and was told the modem was bad, so I purchased the same modem and setup it up. Seemed like everything was working fine until earlier this evening when we were getting issues with streaming YouTube; we kept getting the buffering symbol three times. I have ran multiple ping tests to google where I've noticed consistent double digits then sudden spikes to 2500, and in between these a requested time out and a consistent hundred ms. Right now I am running WinMTR and the log shows as followed:
Equipment:
Modem - CM500
Router - ASUS RT AC5300
500 MBP/S speed
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC5300-81D0 - 0 | 454 | 454 | 1 | 4 | 13 | 4 |
| 10.240.185.117 - 0 | 454 | 454 | 9 | 23 | 169 | 16 |
| 433be08e.cst.lightpath.net - 0 | 454 | 454 | 8 | 24 | 168 | 16 |
| 67.83.224.150 - 1 | 451 | 450 | 13 | 27 | 180 | 23 |
| 64.15.8.42 - 0 | 454 | 454 | 14 | 27 | 169 | 20 |
| 64.15.8.39 - 0 | 454 | 454 | 16 | 28 | 193 | 22 |
| No response from host - 100 | 91 | 0 | 0 | 0 | 0 | 0 |
| 108.170.236.98 - 0 | 454 | 454 | 16 | 29 | 202 | 22 |
| 216.239.42.167 - 0 | 454 | 454 | 16 | 29 | 203 | 20 |
| lga34s14-in-f4.1e100.net - 0 | 454 | 454 | 15 | 29 | 203 | 20 |
|__||||||__|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Below is my ping test:
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=20ms TTL=115
Reply from 8.8.8.8: bytes=32 time=24ms TTL=115
Reply from 8.8.8.8: bytes=32 time=33ms TTL=115
Reply from 8.8.8.8: bytes=32 time=49ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=21ms TTL=115
Reply from 8.8.8.8: bytes=32 time=19ms TTL=115
Reply from 8.8.8.8: bytes=32 time=56ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=123ms TTL=115
Reply from 8.8.8.8: bytes=32 time=71ms TTL=115
Reply from 8.8.8.8: bytes=32 time=123ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=90ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=57ms TTL=115
Reply from 8.8.8.8: bytes=32 time=36ms TTL=115
Reply from 8.8.8.8: bytes=32 time=46ms TTL=115
Reply from 8.8.8.8: bytes=32 time=73ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=39ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=22ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=21ms TTL=115
Reply from 8.8.8.8: bytes=32 time=30ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=32ms TTL=115
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=35ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=19ms TTL=115
Reply from 8.8.8.8: bytes=32 time=33ms TTL=115
Reply from 8.8.8.8: bytes=32 time=17ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=30ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=19ms TTL=115
Reply from 8.8.8.8: bytes=32 time=21ms TTL=115
Reply from 8.8.8.8: bytes=32 time=22ms TTL=115
Reply from 8.8.8.8: bytes=32 time=20ms TTL=115
Looking for some insight at this time. I think it was either the modem, or the signal from the line to the house at this time. Any ideas?
Equipment:
Modem - CM500
Router - ASUS RT AC5300
500 MBP/S speed
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC5300-81D0 - 0 | 454 | 454 | 1 | 4 | 13 | 4 |
| 10.240.185.117 - 0 | 454 | 454 | 9 | 23 | 169 | 16 |
| 433be08e.cst.lightpath.net - 0 | 454 | 454 | 8 | 24 | 168 | 16 |
| 67.83.224.150 - 1 | 451 | 450 | 13 | 27 | 180 | 23 |
| 64.15.8.42 - 0 | 454 | 454 | 14 | 27 | 169 | 20 |
| 64.15.8.39 - 0 | 454 | 454 | 16 | 28 | 193 | 22 |
| No response from host - 100 | 91 | 0 | 0 | 0 | 0 | 0 |
| 108.170.236.98 - 0 | 454 | 454 | 16 | 29 | 202 | 22 |
| 216.239.42.167 - 0 | 454 | 454 | 16 | 29 | 203 | 20 |
| lga34s14-in-f4.1e100.net - 0 | 454 | 454 | 15 | 29 | 203 | 20 |
|__||||||__|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Below is my ping test:
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=20ms TTL=115
Reply from 8.8.8.8: bytes=32 time=24ms TTL=115
Reply from 8.8.8.8: bytes=32 time=33ms TTL=115
Reply from 8.8.8.8: bytes=32 time=49ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=21ms TTL=115
Reply from 8.8.8.8: bytes=32 time=19ms TTL=115
Reply from 8.8.8.8: bytes=32 time=56ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=123ms TTL=115
Reply from 8.8.8.8: bytes=32 time=71ms TTL=115
Reply from 8.8.8.8: bytes=32 time=123ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=90ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=57ms TTL=115
Reply from 8.8.8.8: bytes=32 time=36ms TTL=115
Reply from 8.8.8.8: bytes=32 time=46ms TTL=115
Reply from 8.8.8.8: bytes=32 time=73ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=39ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=22ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=21ms TTL=115
Reply from 8.8.8.8: bytes=32 time=30ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=32ms TTL=115
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=35ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=19ms TTL=115
Reply from 8.8.8.8: bytes=32 time=33ms TTL=115
Reply from 8.8.8.8: bytes=32 time=17ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=30ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=19ms TTL=115
Reply from 8.8.8.8: bytes=32 time=21ms TTL=115
Reply from 8.8.8.8: bytes=32 time=22ms TTL=115
Reply from 8.8.8.8: bytes=32 time=20ms TTL=115
Looking for some insight at this time. I think it was either the modem, or the signal from the line to the house at this time. Any ideas?