[SOLVED] Network issues in new household

[mtracy1991]

So I moved from one house to another with my own equipment and there were no issues with internet at my previous location. However, When I got my internet installed on Saturday, we were not able to connect to the internet at all when we tried Saturday night; lights on the modem and router looked fine, no amber.. We were able to connect and were consistently disconnected. I then called Cablevision yesterday and was told the modem was bad, so I purchased the same modem and setup it up. Seemed like everything was working fine until earlier this evening when we were getting issues with streaming YouTube; we kept getting the buffering symbol three times. I have ran multiple ping tests to google where I've noticed consistent double digits then sudden spikes to 2500, and in between these a requested time out and a consistent hundred ms. Right now I am running WinMTR and the log shows as followed:


Equipment:
Modem - CM500
Router - ASUS RT AC5300
500 MBP/S speed


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC5300-81D0 - 0 | 454 | 454 | 1 | 4 | 13 | 4 |
| 10.240.185.117 - 0 | 454 | 454 | 9 | 23 | 169 | 16 |
| 433be08e.cst.lightpath.net - 0 | 454 | 454 | 8 | 24 | 168 | 16 |
| 67.83.224.150 - 1 | 451 | 450 | 13 | 27 | 180 | 23 |
| 64.15.8.42 - 0 | 454 | 454 | 14 | 27 | 169 | 20 |
| 64.15.8.39 - 0 | 454 | 454 | 16 | 28 | 193 | 22 |
| No response from host - 100 | 91 | 0 | 0 | 0 | 0 | 0 |
| 108.170.236.98 - 0 | 454 | 454 | 16 | 29 | 202 | 22 |
| 216.239.42.167 - 0 | 454 | 454 | 16 | 29 | 203 | 20 |
| lga34s14-in-f4.1e100.net - 0 | 454 | 454 | 15 | 29 | 203 | 20 |
|__||||||__|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Below is my ping test:
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=20ms TTL=115
Reply from 8.8.8.8: bytes=32 time=24ms TTL=115
Reply from 8.8.8.8: bytes=32 time=33ms TTL=115
Reply from 8.8.8.8: bytes=32 time=49ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=21ms TTL=115
Reply from 8.8.8.8: bytes=32 time=19ms TTL=115
Reply from 8.8.8.8: bytes=32 time=56ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=123ms TTL=115
Reply from 8.8.8.8: bytes=32 time=71ms TTL=115
Reply from 8.8.8.8: bytes=32 time=123ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=90ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=57ms TTL=115
Reply from 8.8.8.8: bytes=32 time=36ms TTL=115
Reply from 8.8.8.8: bytes=32 time=46ms TTL=115
Reply from 8.8.8.8: bytes=32 time=73ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=39ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=22ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=21ms TTL=115
Reply from 8.8.8.8: bytes=32 time=30ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=32ms TTL=115
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=35ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=19ms TTL=115
Reply from 8.8.8.8: bytes=32 time=33ms TTL=115
Reply from 8.8.8.8: bytes=32 time=17ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=30ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=19ms TTL=115
Reply from 8.8.8.8: bytes=32 time=21ms TTL=115
Reply from 8.8.8.8: bytes=32 time=22ms TTL=115
Reply from 8.8.8.8: bytes=32 time=20ms TTL=115

Looking for some insight at this time. I think it was either the modem, or the signal from the line to the house at this time. Any ideas?

 

[bill001g]

What you have posted show no significant issues. You will always see some spikes here and there. Mostly it is a false positive related to how testing is done.

To see issues in content like youtube that has huge delay buffers built in you would have to have many seconds of complete data loss or excessive latency spikes for a long time.

First check your modem log for messages. You will always have some but see if you get a lot in a very short period of time. Some like sync errors cause much more issues than some of the very common ones that everyone sees a few times a day.

Your best test of the network is to leave a constant ping run to both your router IP and to the first ISP IP. This is the 10.240.x.x ip in your case. Not sure why it is a private IP.

These are the 2 places you can actually get things fixed, if there was some issue between your ISP and Googles network you would never get that fixed.

What you want to do is leave the ping run in background windows. When you see issues in other applications quickly switch over and see if your ping detected anything. The easist to get fixed tend to be packet loss in the ISP link. They will not do much about delays because it can be traffic related. Make sure you show them you have no loss to your router but loss to their IP. If you see ping loss to your router they can properly say there is some problem with your pc or router.

 

[mtracy1991]

Thanks for responding bill,

Please see this image I took for my modem. Seems to be issues, not sure if they are critical or not.
https://ibb.co/fSCgpRT

 

[bill001g]

The sync ones tend to cause the modem to completely drop and retrain. The no maintenance things unless you get lots of them should not be a problem.

I am not sure but I think I read that sync problems are a issue with the ISP equipment.

 

[mtracy1991]

The sync ones tend to cause the modem to completely drop and retrain. The no maintenance things unless you get lots of them should not be a problem.

I am not sure but I think I read that sync problems are a issue with the ISP equipment.

So the modem is new, I think I may need to contact the ISP. I literally let this run for the past 2 hours and its crazy.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| RT-AC5300-81D0 - 60 | 16871 | 6846 | 0 | 2 | 27 | 2 |

| 10.240.185.117 - 60 | 16908 | 6846 | 6 | 11 | 203 | 9 |

| 433be08e.cst.lightpath.net - 60 | 16914 | 6841 | 6 | 11 | 205 | 9 |

| 67.83.224.144 - 60 | 16698 | 6846 | 9 | 16 | 197 | 14 |

| 64.15.8.59 - 60 | 16834 | 6846 | 8 | 16 | 197 | 14 |

| 64.15.0.40 - 59 | 16518 | 6841 | 8 | 17 | 214 | 16 |

| No response from host - 100 | 3330 | 0 | 0 | 0 | 0 | 0 |

| 108.170.236.2 - 57 | 15785 | 6845 | 12 | 19 | 2233 | 17 |

| 216.239.62.21 - 59 | 16450 | 6846 | 10 | 16 | 197 | 16 |

| lga34s11-in-f4.1e100.net - 60 | 16797 | 6846 | 10 | 16 | 214 | 16 |

|____|__|__|__|__|__|__|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[bill001g]

You are getting massive loss 60% between your PC and the router. Not sure if it is the testing tool or actual loss. If this is true these tend to be a little tricky to find. You will want to try another pc to the router and see if swapping cables makes any difference.

 

[mtracy1991]

You are getting massive loss 60% between your PC and the router. Not sure if it is the testing tool or actual loss. If this is true these tend to be a little tricky to find. You will want to try another pc to the router and see if swapping cables makes any difference.

Still here Bill. I ended up having a tech come out and replace the cabling from the utility pole to the house. So at this time going to see what happens. So far, I've seen a few request time outs about 30 minutes ago. running the WinMTR again to see what happens now.

 

[mtracy1991]

You are getting massive loss 60% between your PC and the router. Not sure if it is the testing tool or actual loss. If this is true these tend to be a little tricky to find. You will want to try another pc to the router and see if swapping cables makes any difference.

Everything has ran fine for the first hour or not
But I've encountered this now:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC5300-81D0 - 52 | 18815 | 9036 | 1 | 2 | 67 | 9 |
| 10.240.185.117 - 50 | 17998 | 9041 | 5 | 13 | 268 | 31 |
| 433be08e.cst.lightpath.net - 50 | 17918 | 9041 | 5 | 13 | 267 | 16 |
| 67.83.224.150 - 50 | 18019 | 9041 | 9 | 18 | 272 | 18 |
| 67.59.239.91 - 50 | 17978 | 9041 | 9 | 18 | 283 | 16 |
| 64.15.3.98 - 49 | 17484 | 9041 | 11 | 19 | 291 | 21 |
| No response from host - 100 | 7897 | 0 | 0 | 0 | 0 | 0 |
| 108.170.236.98 - 50 | 17992 | 9046 | 11 | 18 | 270 | 34 |
| 172.253.72.129 - 51 | 18180 | 9036 | 11 | 20 | 308 | 23 |
| lga34s15-in-f4.1e100.net - 50 | 18003 | 9041 | 10 | 18 | 284 | 16 |
|____|__|__|__|__|__|__|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Providera

 

[bill001g]

The really strange issue is you are seeing loss between your pc and your router.

This means it almost has to be inside your house somehow. That much loss is crazy.

You need to test with another device. If both devices see issues it is likely the router otherwise you suspect some strange pc software problem.

 

[mtracy1991]

The really strange issue is you are seeing loss between your pc and your router.

This means it almost has to be inside your house somehow. That much loss is crazy.

You need to test with another device. If both devices see issues it is likely the router otherwise you suspect some strange pc software problem.

Hmm, is there any software to test the router's functionality? I was fine all day today until just now when I was getting random spikes on the internet. So I pinged my laptop from my desktop and received request timed out. Whereas I pinged my desktop from my laptop and received a response but a lot of triple digits. Just updated my Intel Driver in device manager so going to see how this runs now.

 

[digitalgriffin]

Hmm, is there any software to test the router's functionality? I was fine all day today until just now when I was getting random spikes on the internet. So I pinged my laptop from my desktop and received request timed out. Whereas I pinged my desktop from my laptop and received a response but a lot of triple digits. Just updated my Intel Driver in device manager so going to see how this runs now.

Are you running wireless or ethernet? You never specified.

You can run fast.com or speedtest.net from your phone and see what kind of wireless bandwidth you are getting.

Wifi analyzer from vrem software (open source) will help you determine wifi channel signal strength as well.

If you are using ethernet, swap the cable. If you have an ethernet jack in the wall call the builder after you test with direct connection to the router using ethernet cable.

 

[mtracy1991]

Are you running wireless or ethernet? You never solpecified.

You can run fast.com or speedtest.net from your phone and see what kind of wireless bandwidth you are getting.

Wifi analyzer from vrem software (open source) will help you determine wifi channel signal strength as well.

If you are using ethernet, swap the cable. If you have an ethernet jack in the wall call the builder after you test with direct connection to the router using ethernet cable.

Running Wi-Fi at this time, I just swapped to Ethernet now. I find it very strange that the router is legit 5 feet away from my Wi-Fi adapter and it's giving me such <Mod Edit>.

 

[digitalgriffin]

Running Wi-Fi at this time, I just swapped to Ethernet now. I find it very strange that the router is legit 5 feet away from my Wi-Fi adapter and it's giving me such <Mod Edit>.

It could be any number of things. A shoddy antenna connection/broken wire. Reflection from a nearby metal surface, burning out radios, microwaves, misbehaving 802.11 devices on the same frequency

That's why the signal strength meter wifi analyzer (VREM) would be a good diagnostic.

You could also try low power radio mode on the router. I know it sounds counter intuitive, but at that distance there might be reflection issues (node cancelation) and low power mode will help reduce those.

 

[mtracy1991]

It could be any number of things. A shoddy antenna connection/broken wire. Reflection from a nearby metal surface, burning out radios, microwaves, misbehaving 802.11 devices on the same frequency

That's why the signal strength meter wifi analyzer (VREM) would be a good diagnostic.

You could also try low power radio mode on the router. I know it sounds counter intuitive, but at that distance there might be reflection issues (node cancelation) and low power mode will help reduce those.

Right now, I'm playing League of Legends with a brand new ethernet cable hooked up. Wondering what's going on cause im getting spikes and this on my modem:

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;​

 

[mtracy1991]

The really strange issue is you are seeing loss between your pc and your router.

This means it almost has to be inside your house somehow. That much loss is crazy.

You need to test with another device. If both devices see issues it is likely the router otherwise you suspect some strange pc software problem.

Right now, I'm playing League of Legends with a brand new ethernet cable hooked up. Wondering what's going on cause im getting spikes and this on my modem:

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

Wondering if I should reinstall Windows, maybe something is fishy software wise.

 

[bill001g]

Not sure what exactly that means on the dhcp but if it is option 4 that is related to network time servers.

Although this could be a problem I can't see how it would cause the loss between your PC and the modem/router.

Lets say you unplug you internet. You should see no loss between your router and the pc even though the internet is down. You of course would see 100% loss after the first hop but the internet being down should not affect your traffic between the PC and the router.

If I remember correctly you said you had loss even when you ping between devices inside your house. Assuming you were doing this on ethernet it almost has to be your PC. The router is acting as a simple switch at that point and highly unlikely would affect traffic.

It depends how often this happens. It would be simpler to boot a linux image from a USB stick that way you do not mess with your current OS. Problem is you are limited in what you can do. Most web based stuff will work but many games do not run under linux and you really don't want to install those to the USB stick and you don't want to take a chance letting the linux image write to your OS disk.

 

[mtracy1991]

Not sure what exactly that means on the dhcp but if it is option 4 that is related to network time servers.

Although this could be a problem I can't see how it would cause the loss between your PC and the modem/router.

Lets say you unplug you internet. You should see no loss between your router and the pc even though the internet is down. You of course would see 100% loss after the first hop but the internet being down should not affect your traffic between the PC and the router.

If I remember correctly you said you had loss even when you ping between devices inside your house. Assuming you were doing this on ethernet it almost has to be your PC. The router is acting as a simple switch at that point and highly unlikely would affect traffic.

It depends how often this happens. It would be simpler to boot a linux image from a USB stick that way you do not mess with your current OS. Problem is you are limited in what you can do. Most web based stuff will work but many games do not run under linux and you really don't want to install those to the USB stick and you don't want to take a chance letting the linux image write to your OS disk.

What I can do is reformat my PC and test then.

 

[bill001g]

If reinstall windows is a option then I guess you could try it. Generally most people do not want to deal with backing up any files they might need.

 

[digitalgriffin]

Right now, I'm playing League of Legends with a brand new ethernet cable hooked up. Wondering what's going on cause im getting spikes and this on my modem:

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=44:a5:6e:b3:bd:78;CMTS-MAC=00🇦🇫1f:1f:7b:28;CM-QOS=1.1;CM-VER=3.0;

Wondering if I should reinstall Windows, maybe something is fishy software wise.

Did you do a loopback test? Ping 127.0.0.1?