Question Network printer won't add.

May 9, 2019
3
0
10
0
I have an end user who is wanting to use one of our network printers: A Canon LBP6230/6240. This printer is working fine on other end user workstations, but refuses to be used on this one PC. I was originally able to see the Printer and Scanners as well as when trying to Add a Printer via the network, but when attempting to print something it doesn't appear to be an available printer to print too.

I thought maybe a driver issue so I attempted to remove the driver I had installed on the computer for that printer and reinstall the driver through the add a printer process, but when getting at the point to select a driver for that type of printer it doesn't appear on the list of available drivers for Canon. The list would always stop at LBP5900. I went to the website and manually installed the driver for the printer, but when I attempt to troubleshoot the printer it says that it cannot located a suitable driver for the printer. Now that I've done these steps the Printer only appears when I attempt to add it. Any ideas?

Thanks in advance.
 

ASK THE COMMUNITY

TRENDING THREADS