Question Network speed drops to 0 during speed test and when downloading files ?

[tameryesildag]

I've just bought a laptop and whenever I try to download a large file it is normal for few seconds but eventually my download speed slowly reduces all the way to 0 bytes per second and stops. This happens with every software (Chrome, Discord, Steam, Microsoft Edge, Microsoft Store...)

The strange thing is I can watch 1080p videos and browse web during this. The problem only occurs when I run a speed test or download a file.

Here's a graph of network and disk speed during download https://prnt.sc/1r96tqb

Here's speedtest.net result: https://prnt.sc/1r9ek42 (other devices have 25mbit per second)

Ethernet wired connection is more stable but it's still slower than other devices.
When I connect to my phone's hotspot its fine.
None of the other devices in the house have this issue.

How can I tell if the problem is the router or the laptop?

Specs:

Laptop: HP Omen 15-EN1006NT
CPU: AMD Ryzen 7 5800h
Memory: 16GB
Motherboard: HP 88D1
Bios: AMI F.06 CezannePI-FP6 1.0.0.2b (5/5/2021)
OS: Windows 10 20H2
Network Card (Wifi): Intel Wi-Fi 6 AX200 160MHz
Network Card (Ethernet): RealTek Semiconductor RTL8168/8111 PCI-E Gigabit Ethernet NIC

Windows device manager says all drivers are up to date

 

[Lutfij]

Welcome to the forums, newcomer!

Make and model of your laptop? An SKU will help us two fold. Might want to use CPU-Z to see what your BIOS version is at the time of writing. Version(not edition) of Windows 10? You can find the version by Right clicking Start>Left clicking on System. The version should be on the bottom of the new window. Looks like you might need to reinstall your networking drivers. Once you've sourced the drivers for your Wireless and your Ethernet adapters, install them in an elevated command, i.e, Right click installer>Run as Administrator.

See if that helps bring your speeds back up.

 

[tameryesildag]

Welcome to the forums, newcomer!

Make and model of your laptop? An SKU will help us two fold. Might want to use CPU-Z to see what your BIOS version is at the time of writing. Version(not edition) of Windows 10? You can find the version by Right clicking Start>Left clicking on System. The version should be on the bottom of the new window. Looks like you might need to reinstall your networking drivers. Once you've sourced the drivers for your Wireless and your Ethernet adapters, install them in an elevated command, i.e, Right click installer>Run as Administrator.

See if that helps bring your speeds back up.

Laptop:HP Omen 15-EN1006NT
Windows: 20H2
BIOS: F.06 - AMD AGESA CezannePI -FP6 1.0.0.2b (5/5/2021)

I've updated the wifi driver it didn't work

 

[tameryesildag]

[SOLVED] - Network speed drops to 0 during speed test and downloading files

Hello everyone, I tried to search for a solution online but could not find any definite answers. Also, not many others with same problem. I will try to keep it short. My network speed drops to virtually 0 b/s when I try to download any file from the internet. Web browsing somewhat works but it...

forums.tomshardware.com

I've found out that I have the same problem in this thread. I hope there is another solution than changing the router.

 

[Ralston18]

Update your post to include full system hardware specs and OS information.

What speed test(s) apps are you using? Source for downloaded files?

= = = =

Use Resource Monitor and Task Manager to observe system performance. Use both but only one at a time.

First observe while just watching videos and browsing.

Then start the downloads and watch what (if anything changes).

Likewise do the same but start with just downloading and then start watching videos, etc..

Key is to discover what is using system resources and to what extent (%). Could be something entirely unrelated running (or starts running) in the background....

Task Scheduler may find something that is triggered after some amount of time after the download process was started.

= = = =

Another way to observe what is running is Process Explorer (free via Microsoft).

https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

 

[tameryesildag]

Update your post to include full system hardware specs and OS information.

What speed test(s) apps are you using? Source for downloaded files?

= = = =

Use Resource Monitor and Task Manager to observe system performance. Use both but only one at a time.

First observe while just watching videos and browsing.

Then start the downloads and watch what (if anything changes).

Likewise do the same but start with just downloading and then start watching videos, etc..

Key is to discover what is using system resources and to what extent (%). Could be something entirely unrelated running (or starts running) in the background....

Task Scheduler may find something that is triggered after some amount of time after the download process was started.

= = = =

Another way to observe what is running is Process Explorer (free via Microsoft).

https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

I've updated the post. The screenshot is from steam launcher and speedtest.net but it happens in every program that downloads large files. Rockstar Games launcher, Minecraft launcher, Epic Games launcher etc. Sometimes it happens in chrome too if the file is larger than 50 mb.

Wifi performance during a 720p 60fps stream: https://prnt.sc/1rfcebq (google chrome)
Task manager during a 720p 60fps stream: https://prnt.sc/1rfcl0t (google chrome)

Wifi performance during a download process: https://prnt.sc/1rfcpb6 (Steam)
Task manager during a download process: https://prnt.sc/1rfcrcq (Steam)

Although I am able to watch videos It doesn't show network usage in task manager for some reason.
I don't think there is an unusual thing other than the 0% network usage.

 

[Ralston18]

Does your laptop have both the ethernet adapter and the wifi adapter enabled at the same time?

Should be just one or the other as desired/required. Not both at the same time.

= = = =

Also disk drives: make, model, capacity, how full? A full disk will slow performance.

= = = =

Router: The router's logs (if available and enabled) may provide some additional information. Who has full admin rights to the router?

You will need help from that person.