[SOLVED] Networking card not working

[DCgreenlantern]

Ok here we go. I hope I am providing enough details.
My desktop, a fairly new HP, only gets 2.4 ghz and not 5 ghz, and with my placement of my desk I wanted to update with a new network card. I am not, to be clear, a hardware guy but I am also not a luddite.
So I bought an ASUS pcie AX3000 PCIe wifi adapter (Picture). I installed it in slot 1 and it was not showing up in device manager, so I installed it in the other slot (picture) and it showed up in the device manager.
I have the factory installed wifi card disabled and the new one enabled (picture) and the driver installed, but it wont seem to work. I get a code 43 or a code 10 (pictures pictures).
Help! How do I make this work or should I just send it back?

 

[jay32267]

Power down and remove factory card and try again?

 

[DCgreenlantern]

The factory card, I think (bear with me) is part of the mother board

 

[jay32267]

The factory card, I think (bear with me) is part of the mother board

If it's part of the motherboard...there may be a setting in the BIOS to disable it.
I would look for that.

 

[Paperdoc]

When you did your install of new and disabling of the old, did you use the new card to log into your local WiFi system? Your WiFi router would not automatically accept a new device without doing that.