I'm stumped
A friend called and asked if I would help him figure out why he can't print.
I figured it would be something simple, like something stuck in the print que, etc.
It wasn't, and I can't think of anything I haven't checked....
(This is Win XP, btw)
Here's what I've checked:
Printer shows normal (dark color when connected, grey when not) in Devices and Printers.
It shows as Default and is seen by Windows (unplug/replug while watching it change in Devices and Printers -Windows shows everything exactly as it should when I do this, so both the cable and the USB port are good also..)
Print que is empty.
Print Service is Auto and Started ( I stopped it and restarted it, no difference )
Printer does do a good print check (from the printer), so it CAN print.
Tried printing out of different apps (including Wordpad).
When I hit print it's as if the print job just disappears into thin air. I even opened the print que to see if the print job registers at all, but even watching it while I hit print shows nothing. It's like it's not even going to the Print Que at all.
Not that it should matter, but the printer is a year old Brother that has been printing perfectly for the year. He says this just started "out of the blue" with no errors, nothing... ( I believe him, he's pretty pc savvy).
What the hell am I forgetting to check?
A friend called and asked if I would help him figure out why he can't print.
I figured it would be something simple, like something stuck in the print que, etc.
It wasn't, and I can't think of anything I haven't checked....
(This is Win XP, btw)
Here's what I've checked:
Printer shows normal (dark color when connected, grey when not) in Devices and Printers.
It shows as Default and is seen by Windows (unplug/replug while watching it change in Devices and Printers -Windows shows everything exactly as it should when I do this, so both the cable and the USB port are good also..)
Print que is empty.
Print Service is Auto and Started ( I stopped it and restarted it, no difference )
Printer does do a good print check (from the printer), so it CAN print.
Tried printing out of different apps (including Wordpad).
When I hit print it's as if the print job just disappears into thin air. I even opened the print que to see if the print job registers at all, but even watching it while I hit print shows nothing. It's like it's not even going to the Print Que at all.
Not that it should matter, but the printer is a year old Brother that has been printing perfectly for the year. He says this just started "out of the blue" with no errors, nothing... ( I believe him, he's pretty pc savvy).
What the hell am I forgetting to check?
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