Question New 13700k came loose in the Intel box, is it open-box?

[SleuthX]

My CPU arrived loose and moving inside the box, there seems to be a cardboard piece missing? there's 2 sets of cardboard holding it together as far as I know and I only see one set of cardboard. Is it one of those cases where someone ran the CPU for weeks on a stock cooler then realized they <Mod Edit> up and did the impossible to return it? or I guess someone just <Mod Edit> up its voltages or whatever. Is the box opened or is it normal for Intel to send them like that? the CPU warranty started a month before I received it according to the data on the box.

 

[Misgar]

The CPU should arrive in a plastic clamshell. If you have any concerns it might have suffered ESD (static) damage, RMA it back to the shop where you bought it. If you think they might send the same CPU back, make a tiny (almost invisible) mark on the CPU as identification.

 

[punkncat]

Intel CPU box should have had a quality seal on it preventing opening without cutting or removing in order to open the box. Was that intact?

Where did you purchase this CPU?

 

[SleuthX]

The CPU should arrive in a plastic clamshell. If you have any concerns it might have suffered ESD (static) damage, RMA it back to the shop where you bought it. If you think they might send the same CPU back, make a tiny (almost invisible) mark on the CPU as identification.

It's in its plastic clamshell but one piece of the brown cardboard is missing inside the box.

 

[SleuthX]

Intel CPU box should have had a quality seal on it preventing opening without cutting or removing in order to open the box. Was that intact?

Where did you purchase this CPU?

There's the "Intel Factory sealed" seal but I don't know if they can reproduce that and send back CPU boxes after they were opened. I bought it from a local shop, more secure than Amazon.

 

[DSzymborski]

It's hard to say without actually seeing this.

Honestly, local shops tend to be way more resistant to returns than Amazon is.

 

[Dark Lord of Tech]

If it was loose in the box , it was opened at some point.

 

[SleuthX]

Thanks guys, I'm definitely returning it, I already asked the store weeks ago and they said I can send it back whenever